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“Great Service for Class Reunion”

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Hilton Garden Inn Los Angeles Marina Del Rey
Ranked #5 of 11 Hotels in Marina del Rey
Certificate of Excellence
Reviewed 25 August 2014 via mobile

August 9, 2014 was memorable not only because we held our 20 year class reunion but also because of the excellent service we received from Rodrigo, Johnny and Oscar. Johnny helped us create a signature drink for the event aptly named "the 94". Rodrigo made sure we had everything we needed and Oscar went above amd beyond the call of duty to make sure our event successful. The food was delicious and our bartender was great . I highly recommend them and look forward to future events there.

Stayed: August 2014, travelled with friends
1  Thank Margaux H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 25 August 2014

Thanks so much for the great review and we appreciate your feedback and especially pointing out folks who've done a good job for you!

We hope you'll stay with us in the near future and we wish you safe travels!

Dean

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726 - 732 of 1,135 reviews

Reviewed 24 August 2014

We usually stay at the Hilton Garden Inn in Culver City when visiting our daughter, but it was booked so we went to Marina Del Rey. What a very nice hotel. The location is wonderful, we found the service, particularly in the dining room, excellent, both in the morning for breakfast and for a late night snack.

The staff was very helpful. The location is great. The shower was full strength.

The only drawbacks: 1) the bed was soft, so that our backs hurt in the morning. 2) It is expensive. For the time we stayed it actually cost fewer points than HGI in Culver City due to the proximity of Culver City (also a nice hotel) to UCLA. That's not always the case. But the location, near the beach, West L.A. and coastal towns, can't be beat. It's also just a few minutes from LAX, which also helps.

Room Tip: Ask for a room in the main building. The ones out back are apt to be noisy.
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ArtBrodsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 25 August 2014

Thanks so much for the kind review, and we appreciate you taking out time to do so.

We are so grateful to guests like yourself, and we hope you will stay with us again as a regular guest...

Safe travels, and thanks again!

Dean

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Reviewed 23 August 2014

Stayed here while traveling on business and enjoyed the facility. This is a funky hotel, with separate buildings to stay in. The rooms were well appointed and I had a great view of the mountains. The lobby feels very spacious and open. I would stay here again for business or pleasure.

  • Stayed: March 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank connecticutreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 25 August 2014

Thank you so much for the lovely review! We appreciate the nice feedback and hope you come to stay with us on a regular basis!
Please let us know what we can do to improve and make your next stay even better!

Safe travels!

Dean

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Reviewed 21 August 2014

Great value quality hotel , walking distance to Venice Beach . Rooms are of a good size . Swimming pool was warm yet refreshing. Gym was well equipped. Breakfasts good , particularly sitting outside on the terrace. Plenty of underground parking with side enough spaces.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 22 August 2014

Thank you for your feedback and great descriptive review. I'm sure it will be helpful to Yelp readers.
We appreciate your business so much, and hope to make your next stay even more exceptional!

Safe travels, and thanks again!

Dean

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Reviewed 20 August 2014 via mobile

Having missed a flight out of LAX, I checked trip advisor and decided to take my luck at the Hilton Garden Inn. The reception staff were delightful and super helpful, getting me into a king room quickly. They listened to what I needed and exceeded all expectations with their client service. The newly refurbished hotel was peaceful, friendly, had a comfortable bed and clean bathroom with good lighting. The breakfast buffet was continental and well prepared and service exceptional.
The location was also brilliant. I was tempted to stay by the pool but it was too close to other things not to go out. I wandered around Marina Del Ray, the Venice canals and across to Abbott Kinney Blvd- great shopping. And a cheap taxi (I could've walked but was time was a factor) from Venice Beach.
A travel delay that started as a distaste ended up being one of the best days of the trip thanks to this top hotel and staff. The perfect pit-stop.

Stayed: August 2014, travelled solo
Thank MelbourneExFlighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 22 August 2014

Wow, thank you for such a wonderful review! We're so glad that it turned out this way and we would love to have you stay with us again when you have some more time.
Let us know what we can do to make our hotel and your next stay even better.

Safe travels!

Dean

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Reviewed 20 August 2014

Can only comment on one less than expected meal/supper prep/overdone, never went back for another meal. Restaurant manager made every effort to resolve. Breakfasts were very good. There are plenty of restaurants in the immediate area to eat elsewhere.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Rosemarie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 22 August 2014

Thanks for taking the time to write, and I am aware of your disappointing meal - very happy that the mgr. did do everything to make it right.
We hope you'll stay with us again and also, give our restaurant another try...we have a brand new, very highly regarded chef and I'm sure you won't be disapppointed!

Thanks again, and safe travels!

Dean

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Reviewed 20 August 2014

Really the issue here is price. It's far to pricey to justify the average room and average location. It's still a good walk to Santa Monica and a relatively short walk to venice beach, but if you want to spend a day there with the family you're still likely going to have to drive. Therefore, get a cheaper hotel a little farther away or spend a few extra bucks and get a hotel right on the beach.

Typical Hilton service otherwise and I was definitely pleased with all staff and meals.

  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 22 August 2014

Thanks for taking the time to share your thoughts, and we appreciate your comments on the staff. We are a little more expensive than some other areas, but we are definitely less expensive than most of the hotels in the Marina and we do our best to make sure we surpass them in service and amenities!
We do hope you'll stay with us again, and we wish you safe travels...

Thank you,

Dean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Los Angeles Marina Del Rey

Address: 4200 Admiralty Way, Marina del Rey, CA 90292-5422 (Formerly Marina International)
Phone Number:
Region: United States > California > Marina del Rey > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Marina del Rey
#3 Romantic Hotel in Marina del Rey
#3 Business Hotel in Marina del Rey
Price Range: £153 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles Marina Del Rey 3*
Number of rooms: 135
Official Description (provided by the hotel):
Pleasantly situated amidst the scenic Marina Del Rey Harbor and Marina Beach, the Hilton Garden Inn Los Angeles Marina Del Rey hotel is a business and leisure travel haven. Nearby local attractions, eateries and shops populate the surrounding area while the eclectic areas of Venice Beach and Santa Monica are just short drives away. LAX and LMU are also within easy access for added convenience. ... more   less 
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Also Known As:
Marina International Hotel Marina Del Rey
Marina International Del Rey

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