My wife, our dog , and I have been going to the MacCallum House for years and just recently spent a couple of days there which we wish we would have spent elsewhere. The MacCallum House has been offering rooms on Groupon and other sites like it during the last few years. As a result, it is often sold out now during low season, however management has not increased staff levels from what would normally be on duty during low season. This has produced a situation in which the staff is overworked, stressed, rude, and unable to offer the relaxed personal service we used to associate with the MacCallum House.
Regarding our room, it was disgraceful. We stayed at the suites property up the hill in room #33 the "spa suite." This room used to rent for $399.00 per night, but has recently been reduced to $249.00 per night. That is still too much. When we arrived we found a room that at first glance appeared to have been cleaned, but upon further inspection we noticed that housekeeping had not done a thorough cleaning in a very long time. Now my wife and I are not germaphobes by any means, but of course after seeing the amount of filth we began to think of our room as a pigsty. Besides the filth, the furnishings in the room we in desperate need of repair or replacement (see photo). The condition of the furnishings would have been acceptable in a roadside motel, but not in a hotel that bills itself as a luxury inn.
Many of the rooms are pet friendly which is great for us because we like to take our big dog with us up to Mendo. In the past, having our dog with us at the MacCallum House has been great, however this time it was different. The first morning we went to eat the breakfast that was included with our rate and assumed that we would be able to eat on the porch with our dog as we had done on several occasions in the past. However on that day the dining room supervisor, Stephanie, informed me that they would not be able to serve us on the porch, that the porch was closed, and that she did not have enough staff on duty to accommodate us. After I told her that we have had breakfast on the porch on at least 10 different mornings in the past during low season and that I had informed the manager (Sara) of our need when we made our reservation. Stephanie replied that the hotel has never served breakfast on the porch during low season and that she could not help me. Essentially, she suggested that I was lying. Eventually, she said that she would accommodate us "this one time," but we chose to breakfast elsewhere as we did not want to be in a place where we did not feel welcome.
Anyway, long story short. I doubt that we will return the MacCallum House although we will return to Mendo several more times this year and in the years to come.
- Official Description (provided by the hotel):
- We are a classic Victorian boutique hotel located in the heart of Mendocino. Situated on 2 acres of beautifully landscaped grounds the MacCallum House has a full service fine dining restaurant, casual cafe, and bar on site. We offer wedding and group services as well. Our accommodations feature a number of standard amenities including concierge services, 24 hour desk help. Our rooms have many luxury touches such as Shikai bath products,mini bars,gourmet in room coffee, robes, fireplaces, hot tubs, DVD players, Ipod docking stations, phones, and ocean views. We also provide free Wifi property wide so you can stay in touch with the rest of the world. As part of our collection of rooms we also have two vacation homes that are fully equipped and great for families. In addition our Suites property has large rooms complete with ocean views, jetted tubs, gas fireplaces, and large plasma televisions. Come discover why the MacCallum House is the most comfortable place to stay in Mendocino. ... more less
- Reservation Options:
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- Also Known As:
- Maccallum House Hotel Mendocino