We come to Mendo once a year, usually for my wife's birthday in March.
We have always stayed at the MacCallum House.
This most recent visit was disappointing. We had booked Room 26 back in November. When I checked in on Wednesday, I got the keys and drove to the suites property. When I got there, I realized I had keys for room 25. I drove back to the main house, and told the girl there that she gave me the wrong keys. She insisted that I had booked room 25, which I hadn't, but then told me there was a maintenance issue (flooding) with room 26. She said I could keep 25, or get Room 29 upstairs, next to the Napolean room. We had stayed in the Napolean Room once, and had issues with the fireplace, and my wife wanted the hot tub, so we stayed in 25, even though I wouldn't call it a "suite," as there is only one room, other than the water closet containing the toilet.
Room 25 doesn't even compare to 26, however. The hot tub turned out to be tiny, and took forever to get hot. We were wrinkled before it ever warmed up. The "yard" is tiny and has no view, except of the building next door. The bed is all sunken in, in the middle, and is obvioulsy pretty old. There's no couch or love seat, and only one comfortable chair, facing a wall The light switches are impossible to figure out, especially since one of the bulbs was burned out (would it be so hard to label the switches?). It's apparently impossible to turn on the light in the bathroom sink area, w/o turing on the light in front of the closet. So, good luck when one person want to be at the sink/mirror, and the other wants to sleep. Speaking of the bathroom sink, it has a very slow drain, and is poorly designed. It's very difficult to use w/o making a mess. The towel rod next to the shower is almost off the wall, and the room didn't appear to have been cleaned very well, if at all, before we checked in. There was a disgustingly nasty comb in the drawer in the bathroom area. The room was cleaner the 2nd day. But still, the floor in front of the toilet in the tiny water closet is either dirty or stained, and the tub looks dirty, too. The room is a mishmash of decors, none of which really fit this building, and the chairs at the table are uncomfortable. Also, the ceiling looked dirty, and the walls had been sloppily painted.
I don't know when Room 26 flooded, but if it was before we arrived, someone should have contacted us. If it was the same day we were arriving, the front desk should have known , and the proper greeting at check in would have been something along the lines of, "I'm sorry, but unfortunately, Room 26 has a maintenance issue and is unavailable. We can offer you the following rooms..." This would have been much better than trying to tell us we had booked the wrong room. Although we did appreciate the offer to move to the higher-priced room upstairs.
Add to this that there was no free breakfast like there used to be, and no dinner/drink vouchers, or even an open restaurant for dinner, and the only real saving grace was the beautiful weather we had while there. I was unimpressed by my dinner last year, anyway (burger with a huge slab of unmelted cheese, and fries that were allegedly "chipotle fries" that could not have been more bland).
This place has really slipped, and we will probably stay elsewhere in Mendocino next year.
- Official Description (provided by the hotel):
- We are a classic Victorian boutique hotel located in the heart of Mendocino. Situated on 2 acres of beautifully landscaped grounds the MacCallum House has a full service fine dining restaurant, casual cafe, and bar on site. We offer wedding and group services as well. Our accommodations feature a number of standard amenities including concierge services, 24 hour desk help. Our rooms have many luxury touches such as Shikai bath products,mini bars,gourmet in room coffee, robes, fireplaces, hot tubs, DVD players, Ipod docking stations, phones, and ocean views. We also provide free Wifi property wide so you can stay in touch with the rest of the world. As part of our collection of rooms we also have two vacation homes that are fully equipped and great for families. In addition our Suites property has large rooms complete with ocean views, jetted tubs, gas fireplaces, and large plasma televisions. Come discover why the MacCallum House is the most comfortable place to stay in Mendocino. ... more less
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- Also Known As:
- Maccallum House Hotel Mendocino