My boyfriend and I had a horrible experience from the start! We arrived around 10pm and I went to the "front desk" to get our keys... No one was there, but I spotted an envelope with my name on it. I opened it and found a key for room #4... As I turned around to spot our destination, I saw a man walk right in to OUR (or I thought) room! So, I proceeded to the room to see what the hell was going on... The man informed me that he has been in that room for a few days... We were exhausted and just wanted to sleep! Being that no one was at the front desk, I had to call... The owner/manager, who clearly lives there, told me that we were suppose to be in room #10... instead of him coming out to help us, he told ME to open up the key drop box and pull my key out. Well, there were only keys for room 9 and 11... He said "take room 11 then." We were beyond frustrated at this point, but kept it quiet and went to our room.
The room was very spacious (I'll give them that) but it was dirty. The bathroom was the worst part. There was hair everywhere... Shower, floor, toilet and even on the walls (including above the door!!!)... It was disgusting! (I could go on about the filth, but you get the general idea)
They need to learn to prepare better... That way they know what room you're suppose to be in AND insure that it is cleaned before your arrival!!!
- Official Description (provided by the hotel):
- Charming affordable California Hotel Centrally located near Stanford University, Stanford Hospital, Palo Alto and Silicon Valley high-tech Investment Centers of Sand Hill Road, Menlo Park. We are ideally suited for long term stays as "Your Residence in California." We offer Studio, one- and two-bedroom units with kitchenettes, free Internet, free HBO, air conditioning and business center facilities. Bicycles are available for rent. Stay with us and visit nearby attractions of San Francisco, San Jose, Yosemite, Monterey, and wine country. ... more less
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- Also Known As:
- Stanford Hotel Menlo Park