My fiance and I stayed at the Rosewood Sand Hill for one night on a great spa getaway package that included 2 - 60 minute treatments and free breakfast. We live locally but really enjoyed the serenity of the resort. Much of that might have been due to the fact that occupancy was WAY low for a holiday weekend but we had a lovely time. Despite there not being many overnight guests the bar and restaurant were fairly full that evening.
All of the employees strive to be friendly and helpful and admitted when they were new and didn't have an answer to our questions. Room was huge and we were upgraded which was nice. Comfortable bed, great shower and I loved the walk in closet. They also let us check in at noon (again probably due to the low occupancy). We both had spa treatments which were great and the locker rooms and lounges were very comfortable and large. Loved the decor of the rooms and the public spaces including the restaurant and bar areas. Overall the resort has been designed well and the employees have been trained to exceed your expectations (think Ritz/Four Seasons).
Some glitches throughout our stay marred the experience a bit. There was a manager who seemed to pop up everywhere we went and kept talking to us every time we saw him. I was also unable to get out of my spa treatment room when it was over and the therapist had left until I started banging on the door. Someone finally walked by and let me out. The breakfast dishes were hit or miss...my oatmeal was extremely watery to the point of being inedible but other items were great. Lastly, when I originally called I had just wanted to make day spa treatments and sit by the pool but was told that only hotel guests could sit by the pool. I think if you are at 10% occupancy you might want to be a little more lenient on that policy to get visitors to the spa in there who might someday become guests.
Overall I think they are on there way to making it a wonderful resort if they can get enough guests to keep it open.
- Official Description (provided by the hotel):
- Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill® melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The hotel appeals to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Whether relaxing in the largest guestrooms on the peninsula, indulging at Sense® spa or delighting in the freshest of fare at the Michelin-starred restaurant, Madera, guests enjoy unparalleled attention to detail and service. ... more less
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- Also Known As:
- Rosewood Sand Hill Hotel Menlo Park