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“Inconvenient, no food, paper-thin walls, rude front desk staff”

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Stanford Guest House
Ranked #6 of 10 Hotels in Menlo Park
Shrewsbury, MA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Inconvenient, no food, paper-thin walls, rude front desk staff”
Reviewed 22 September 2012

On the plus side, the hotel was clean.

On the minus side: the hotel is in an extremely inconvenient location, where you have to go though a security checkpoint to get in. There is no food except breakfast on weekends, and no food after 2pm during the week. Almost every restaurant in the area refuses to deliver to this hotel, and the few that do have very limited delivery hours or charge a $20 minimum. The walls are paper thin and I could hear everything my neighbor did all night. Taxis have large delays for entry due to the security, and the shuttle is unreliable. The front desk staff seems to consider it a personal affront if you ask them a question. All in all, this was one of the worst hotels I have had the misfortune to stay in, in the USA -- and I typically stay in low-end budget chains.

  • Stayed September 2012, travelled on business
    • Value
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Helpful?
2 Thank RyanMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan F, General Manager at Stanford Guest House, responded to this review, 24 September 2012
Thank you for sharing your feedback with us. We are very sorry to hear that your experience did not live up to your expectations. Based upon the details you have shared, it did not live up to our expecations either.

The additional security at our location can be a bit daunting at times but the disinterest you felt from our front desk agents is inexcusable. We would appreciate any further details you could provide on this to assist us with our customer service training. You may reach us directly at guesthouse@stanford.edu with any additional information we can use to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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English first
Madison, Wisconsin
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 August 2012

Stanford Guest House (SGH) is only available to guests affiliated with Stanford University (SU)(including parents of Stanford students, departmental visitors, etc.), its Medical Center, and SLAC. The guest house was originally limited to SLAC visitors and is located on the SLAC grounds, which is about 3 - 4 miles from SU's main quad. There's free shuttle service to/from the main campus; visitors should check hours and schedule of shuttle operation, and plan on a circuitous route that takes approximately 25 minutes from the circle near Hoover Tower. The Enterprise car rental office on campus offers a discounted rate to SGH's guest; currently this Enterprise office is open 9 am - 5 pm on weekdays, and 9 am - noon on weekends. SGH also offer free van shuttle drop-offs and pick-ups on the hour only, with limited space so I recommend booking the night before you need a ride.

The SGH rooms were originally designed to house SLAC guests in bunk beds. Most of the rooms are 175 sqft. with one queen bed. There are also some 275 sqft. rooms with 2 queen beds or 1 queen bed and ADD accommodations. The larger room we booked for February 2012 included a microwave oven and small refrigerator. The beds are extremely comfortable and the furnishings are well-chosen for the sizes of the rooms. A nice, complimentary continental breakfast is now offered at the Harvest Cafe, which is a short and lovely walk from the SGH. (Since this walk includes a few stairs, I was wondering how ADD guests are accommodated.) I miss the convenience of having the continental breakfast in the downstairs kitchen/dining area, but appreciate the additional seating available at the Harvest Cafe. I'm also glad that the wonderful coffee/espresso/latte/cappuccino machine, microwave oven, small refrigerators, recyclable dishes and recyclable utensils remain available 24/7 in the downstairs area. The third floor features a laundry room with vending machines, ice maker, and cold water dispenser; an exercise room; and a very comfortable lounge area with a couch, 2 cushioned chairs, side tables and coffee table, and large flat-screen TV. In February, I found this comfortable lounge area uncrowded during the early morning hours and a nice place to enjoy my continental breakfast while watching the news. In August, this lounge area with its limited seating was generally quite crowded with folks enjoying the Olympics on the large screen TV.

The SGH room rates are very reasonable, and the staff are incredibly knowledgeable and friendly.

Room Tip: Book well in advance if you want to stay in a larger room on weekday nights; its seems easier to ge...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Metermaid608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 July 2012

Thought it was closer to Stanford main quad as we were there for a college visit. You actually enter through the security gate for SLAC, but that was OK. Guards were very nice and helpful. Up on a hilltop with lovely, peaceful, beautiful views. Air smelled of pine and eucalyptus. Short walk up the hill to the Harvest Cafe was a treat. Breakfast included in your stay. Oats w/brown sugar and raisins, pastries, fruit, yogurt, hard boiled eggs, cereal and great coffee was just the ticket. Rooms are small but we fit 3 comfortably. Beds comfy, pillows not, bathroom was ADA so it was large, lighting adequate. I think the people that stay there keep to themselves. Never a peep from anyone even though it was full. Loved the convenient laundry room. Saw the shuttle used a lot but we didn't need it. Parking was ample.

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Kowzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2012

The Stanford guest house is located in the high security SLAC center at Stanford and it is unbelievably beautiful.

Being so well located, all visitors have a chance to just step out and they are in the midst of greenery all around. The whole atmosphere is lovely and makes one feel enveloped with warmth and comfort.

Rooms can be a little small depending on what one opts for- single or double occupancy. But in terms of cleanliness and comfort there is no compromise. The views from the rooms are very soothing as well. The place reminded me a little of Coorg (South India) a place that I come from.

The guest house gives you the very best. The staff are extremely helpful and go out of their way to make things comfortable for visitors. Breakfast is delicious and has shifted to Harvest Cafe which is opposite the guest house. Tai Chi classes are also provided to visitors, free of cost, every Thursday.

I spent two and a half weeks at the guest house and I was absolutely comfortable there.

If one wishes to stay here, they need to book in advance. Visitors need to be affiliated to Standford University in some way.

I had a very comfortable stay and hopefully I'll be able to visit again soon!

Room Tip: Book in advance.
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
Thank PallaviUday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level 5 Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2012

Nice location, to stay here you must associated with Stanford or SLAC. Rooms, furnishing, continental breakfast is equivalent to an average mid range hotel. Everything is clean, the bedding and lighting is selected based on the advise of a sleep research group in the university. The selling feature is the convenience of being on the SLAC site.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
Thank casper-sk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WV
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 June 2012

The purpose of this place is to offer a convenient lodging for visiting academics, and it does that in spades! They offer free shuttle service around the area.

The rooms are pretty small, but the beds are very comfortable. There is no coffee maker in the room, but a Peet's coffee machine is available 24/7 in the kitchenette area downstairs. (It was way better coffee than I expected from a machine.) The folks who work here are super nice and helpful. The breakfast is decent: hot oatmeal, YUMMY freshly baked pastries, boiled eggs, coffee, juice, and fresh fruit.

The fitness center is mostly cardio machines (no weights) and offers a lovely view at sunrise.

The biggest complaint I have about this place would be the bathroom. It has a corner stall shower, which doesn't offer a lot of room to turn around, and one tiny shelf on which you can rest toiletries. The sink, however, does have enough counter space for vanity purposes: make-up, toiletry bag, etc. It's in the bathroom that you're reminded you're staying at a institution

I cannot imagine why anyone would stay anywhere else if they have business at Stanford in general, and SLAC in particular.

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
Thank pathic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level 5 Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 June 2012

This is a hotel located near the central campus of Stanford, inside de linear accelerator location. The place is quiet,very clean and nice. Rooms are a bit small (compared to Holiday Inn for example) but still confortable. High speed wireless internet that really works that way. There is a courtesy shuttle that can take you to the main campus or to some locations in Palo Alto. Stanford U public buses (Margherite) also go inside (except weekends). There is free good quality coffe available at all times and a free breakfast is included.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaime N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stanford Guest House

Property: Stanford Guest House
Address: 2575 Sand Hill Rd, Stanford University, Menlo Park, CA 94025-7015
Region: United States > California > Menlo Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Menlo Park
Number of rooms: 112
Official Description (provided by the hotel):
The Stanford Guest House is an impeccably designed and well-appointed property located in the picturesque foothills of Palo Alto. Whether you’re visiting our beautiful campus, conducting research at the internationally renowned SLAC National Accelerator Laboratory, or caring for a loved one at the Stanford Medical Center, we make it our number one priority to provide first-class accommodations for the duration of your stay with us.No facility is better equipped to anticipate and address the needs of Stanford clientele than the only hotel owned and operated by Stanford University. Our exclusive lodgings boast one-of-a-kind art and photography highlighting the Nobel prize-winning research conducted at SLAC and, as part of the Stanford family, our staff members are uniquely equipped to help you plan your campus experience.We take great pride in serving the Cardinal community and very much look forward to your next visit. ... more   less 

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