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“Clean room but horrible parking”

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Best Western Plus Riviera
Ranked #6 of 10 Hotels in Menlo Park
Reviewed 19 December 2013

The staff was very accommodating in getting us the best rate since we were in the area for medical procedures at Stanford Medical Center. The room was clean and comfortable. It was noisy during the night since the motel is right on a busy street and we were both woken up several times by a train whistle. The parking for this hotel is less than adequate for the amount of rooms here, especially since parts of the hotel are being remodeled. We ended up parking next door and lugging our bags over and up the stairs.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank MonikaRie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, General Manager at Best Western Plus Riviera, responded to this reviewResponded 29 January 2014

Hello MonikaRie,

Thank you for taking the time to tell the Trip Advisor community about your experience with us. I am glad your newly renovated room was to your liking. We apologize for the parking situation, unfortunately it was necessary to occupy some spaces in order to accommodate items from our renovation. We hope you will come back and visit us again soon.

Best regards,

Beto Flores
General Manager

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Reviews (152)
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102 - 108 of 152 reviews

Reviewed 19 October 2013

We live in another state and came to Palo Alto to visit Stanford University on a college trip. We prefer to use mass transit to get around, and the Best Western Riviera was located only a half mile walk from the train/bus station for Palo Alto. It was a pleasant walk to and from the motel (with restaurant and shopping along the way) in order to get to the train/bus station (where we could catch a free shuttle to the main part of the Stanford campus or a bus/train to the airport). The complimentary breakfast was very good, with many hot and cold choices. The rooms included individual patio dining. With the area full for homecoming weekend at Stanford, this was a good choice to stay.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Best Western
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Manager at Best Western Plus Riviera, responded to this reviewResponded 29 October 2013

Hello Diane F,

Thanks for taking the time to tell the rest of the Trip Advisor community about your stay with us! We sincerely appreciate your feedback and are glad you enjoyed your time at our hotel. Please be sure to come back and visit us after our renovations are completed to also try out our new breakfast area and expanded menu offerings. Thank you again for your time and comments!

Best regards,

Beto Flores
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

I have come away a fair bit disappointed from the BWPRiviera after a five night stay.

What was good:
- Internet was fast.
- Staff was good/ polite.
- the pool looked very nice and clean but i didnt get time to swim.
- It is 100m from the stanford shopping center parking and a mile from palo alto university avenue.

What didn't work:
- In 209$/night, I would expect a better sleep quality. You can hear all the traffic all the time. I moved into 217 only to request a move inwards (got 215!) which didn't help. This was my biggest grouse- thisis something the staff cannot solve.
- The breakfast was rather limited. Beverages (tea, coffee, fruit infusedwater etc), milk/cereals, waffles, frozen burger and frozen hard boiled egg. The last item was my mainstay!! Nothing was freshly made except the waffle.
- The gym is rather sparse but thats okay I guess for this range.
- Unlike other motels that have frozen food to purchase, these guys had none. The nearby restaurants (oasis) are hopeless. So getting hungry late evening here is a bad idea!!

I may stay here again the future because of nearness to office only - no other reason.

  • Stayed: October 2013, travelled solo
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Thank maddash-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Manager at Best Western Plus Riviera, responded to this reviewResponded 29 October 2013

Hello maddash-traveler,

Thank you for taking the time to tell the Trip Advisor community about your experience at our hotel. We appreciate all of your feedback. Unfortunately we are unable to do much about the amount of road traffic and noise on El Camino Real but we do plan on addressing the breakfast during our renovations which will include an expanded and renovated seating area and expanded breakfast offerings including fresh fruit salad and fresh baked pastries. We hope to see you again soon, thank you again for your time.

Best regards,

Beto Flores
Operations Manager

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Reviewed 15 October 2013 via mobile

The Best Western in located right off the Camino Real so that when you first arrive you are not sure where to park to check in. We drove past it and had to circle around. On our second pass we had to park in the disabled space as there is no check in spot.

The room is good size but it has three issues: paper thin walls that allow the dog in the next room to annoy; a bathroom fan that is like a plane landing; and, the room sink located very, very close to the wall so you cannot stand in front of it....bizarre.

The price, $233+tax was okay, if the room did not have these issue.

  • Stayed: October 2013
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Thank Pdxpizzaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Manager at Best Western Plus Riviera, responded to this reviewResponded 29 October 2013

Hello pdxpizzaboy,

Thank you for taking the time to tell other Trip Advisor users about your experience with us. We appreciate all of the feedback you've given us and plan on addressing the issues you've mentioned when we complete the remodel of all of the guest bathrooms. We hope you'll come back to visit us after our work is completed.

Best regards,

Beto Flores
Operations Manager

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Reviewed 27 September 2013

They are finishing up a remodel and the rooms are very nice. New carpet, fresh everything, furniture, fixtures, etc. The wi-fi was easy to use, the breakfast had a good variety for being small. The girl at the front desk who checked us in gave us a great recommendation for dinner within walking distance. (Oasis) We were very satisfied with our stay and would definitely consider coming back.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Manager at Best Western Plus Riviera, responded to this reviewResponded 3 October 2013

Hello Kevin M,

Thank you for taking the time to tell the Trip Advisor community about your experience at our hotel! We are glad you enjoyed your stay with us and we hope you'll come back after our renovations are complete to try our new breakfast offerings and expanded eating area.

Best regards,

Beto Flores
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

We stayed here because we needed to be near Stanford University Medical Center. If that's why you're here then this motel is a reasonable choice. If not, you can do better. This place is right by the main road so it's noisy. Parking is tight and hard to maneuver. It generally has a worn out ambience and indeed was undergoing partial reconstruction while we were there. Not recommended.

  • Stayed: September 2013, travelled with family
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Front Office Manager at Best Western Plus Riviera, responded to this reviewResponded 26 September 2013

Hello Stephen S,

Thank you for taking the time to tell other Trip Advisor users about your stay with us. We are sorry that the road noise negatively affected your stay and that you were unhappy with the parking situation. As you noted we are currently in the midst of a renovation for our guest rooms. We are looking forward to offering our guests newly decorated and refreshed rooms that are comfortable and enjoyable, along with extended breakfast seating and offerings.

Thank you again for your feedback.

Best regards,

Beto Flores
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2013

Best Western Riviera was a pleasant stay for a visit to Stanford. We enjoyed the proximity to the Stanford shopping center, also to visit the University the next day. It is quaint and surrounded by trees,

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank olmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW_Riviera, Manager at Best Western Plus Riviera, responded to this reviewResponded 20 August 2013

Hello olmare,

We are glad to hear that you enjoyed your stay with us! Thanks for taking the time to share your experience with the rest of the Trip Advisor community. We hope to have you stay with us the next time you are in the area. Drop by after we've completed our renovations, we'd love to have you stay with us and experience our newly refreshed rooms and expanded breakfast offerings.

Best regards,

Beto Flores
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Riviera

Address: 15 El Camino Real, Menlo Park, CA 94025-5232
Phone Number:
Region: United States > California > Menlo Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Menlo Park
Price Range: £109 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Riviera 2.5*
Number of rooms: 36
Reservation Options:
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Also Known As:
Best Western Plus Riviera Hotel Menlo Park
Best Western Menlo Park
Menlo Park Best Western

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