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“Superb service from staff”

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Fairfield Inn & Suites San Francisco Airport/Millbrae
Ranked #7 of 7 Hotels in Millbrae
Los Angeles, California
1 review
“Superb service from staff”
Reviewed 15 February 2014

We attended a funeral in Bay Area. The staff especially maria santos was so helpful and accommodating of our needs. The rooms are well kept and very clean. The location is close to many restaurants, supermarkets, transportations. I definitely will come back

Room Tip: All rooms are good! With 2 flat TV
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemarie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport/Millbrae, responded to this review, 28 March 2014
On behalf of the entire staff at the Marriott Fairfield Inn & Suites San Francisco Airport, we would like to thank you for your stay and your review of our hotel! We greatly appreciate both positive and negative guest feedback so that we can continue to provide our guests with the highest level of customer service in the San Francisco Airport market. It’s reassuring to know that all of our staff’s hard work and dedication has resulted in a highly satisfied customer. We look forward to your return visit and once again thank-you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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Canada
Level 6 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 February 2014

Recent one night stay near SFO saw us staying at the Fairfield Inn. This neighbourhood is a real Gem.... We wandered around the terrific little Millbrae downtown area.
Trader Joe's is only a few blocks away, not to mention an In'n Out and a variety of Asian dining choices.
The facilities were perfect for our stay. Nice spacious , clean accommodation, pleasant staff, and a welcome complimentary breakfast.
The highlight for us however was the shuttle bus driver. This gentleman represents the Hotel in it's best light. The ride was most enjoyable and informative. He was dressed impeccably. We felt we were in a chauffeured car.....most professional.
The next morning, we were most pleased to see the same driver again for the return trip to SFO. He provided a really terrific selection of musical tunes in the shuttle.....all and all a really great experience.
We regret we did not obtain the shuttle driver's name.
We would definitely return to this location.
Others have mentioned some noise from the nearby BART station.....we did not experience any disturbance...and had a room facing the station. Don't be deterred, we slept like logs.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderlust-For-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level 4 Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 February 2014

The pluses:

(1) Near the airport.
(2) Shuttle runs on time.
(3) Friendly and helpful staff.
(4) A Safeway and a Trader Joe's are within walking distance (3 blocks). Starbucks as well.
(5) There are times when you can achieve a good value.
(6) Parking is available, and I believe that the BART line is close by (walking though I did not use).

Things to work on:
(1) The internet sign up is difficult. Looks like a non-standard carrier.
(2) Breakfast could be improved. Just a little more attention in this area would help.
(3) If you are looking for a workout or run, there isn't much around. It isn't like running down on the Bay at the airport hotels there.

All in all, I would tend to stay here over the airport hotels on the bay based on price and the ability to walk to some resources close by. It is probably best for a one or two night stay.

Room Tip: First floor seemed to work for me.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice250, Manager at Fairfield Inn & Suites San Francisco Airport/Millbrae, responded to this review, 13 February 2014
On behalf of the entire staff at the Marriott Fairfield Inn & Suites SFO, we would like to thank-you for your stay and comments.
We will definitely look into the internet connectivity issue and see if there is a more user friendly approach to logging on. We will also look into other alternatives for breakfast items that are within brand requirements.
We take guest service very seriously, and strive to improve our facility and greatly appreciate your comments and suggestions.
Thank you again, for your helpful suggestions to improve our Hotel and your positive comments.
We look forward to seeing you again in the near future!
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Singapore, Singapore
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 February 2014 via mobile

You guys are one of the reasons I am loyal to the Marriott brand of hotels... Great staff and hassle free check in and check out. Near the airport, that is why I picked this hotel. This hotel is in El Camino Real road, so the parking is in the basement... Definitely I will book again.

Stayed March 2013, travelled on business
Helpful?
Thank Trixter45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tigard, OR
Level 6 Contributor
129 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 January 2014

Very convenient to the airport and typical Fairfield breakfast. The room was nice except the built in A/C, heater blew air that kept the curtains somewhat open. The rest of the room was updated and spacious.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricL97332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport/Millbrae, responded to this review, 31 January 2014
On behalf of the entire staff at the Marriott Fairfield Inn & Suites SFO, we would like to thank you for your stay and comments!
We take guest service very seriously and therefore are looking into resolving the issue of the A/C unit causing the curtains to remain slightly open when the unit is in use.
Again, we thank you for your comments and hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Millbrae hotels

E Npt
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

Greetings Travelers, This past week (Jan 18 -- Jan 21) four nights, we stayed at this location and it turned out to be great. Needed a place near the airport with Shuttle Services, which also by the way was very good and ON TIME. The driver completely professional.

Upon arrival, we were greeted by Tess, at the front desk, who was very pleasant and answered all our questions, as this was our first time in the San Francisco area. In addition, when we returned that first night, Maria, assisted us with additional helpful information. I'm sorry I didn't get all the front desk staff names but all were nice as we walked thru the lobby area.

The room was very clean, comfortable and suited us so very well. The breakfast area was clean and stocked with familiar breakfast items. The coffee fresh.

I would recommend staying here and will return here when back in the San Francisco area.

Thanks to the staff and premise conditions, for keeping the Marriott Hotels and Brands our favorite places to stay while traveling. Continued successes and all the best, RG

Room Tip: Not sure what to write here, we had a first floor and it was very good.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ENptLoveToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Brunswick, New Jersey
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 January 2014 via mobile

While everything is solid imo and it's a good location for an airport hotel there is one huge problem. Wireless is down right horrific. I switched to several different rooms and the wireless would connect for 30 secs then reconnect and well you get my point. The front desk was good no complaints there but if you need to be connected stay away.

P.S. the morning van driver with the Barry White voice had a certain class about him that he should be working for the 4 Seasons or Waldorf.

Stayed January 2014, travelled with friends
Helpful?
3 Thank 979shaunm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites San Francisco Airport/Millbrae

Property: Fairfield Inn & Suites San Francisco Airport/Millbrae
Address: 250 El Camino Real, Millbrae, CA 94030-2608
Region: United States > California > Millbrae
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Millbrae
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites San Francisco Airport/Millbrae 3*
Number of rooms: 85
Official Description (provided by the hotel):
The new Fairfield Inn & Suites by Marriott is conveniently located just one mile west of San Francisco International Airport and twelve miles south of Downtown San Francisco. The property is within minutes of popular attractions such as Candlestick Park, AT&T Park, Fisherman's Wharf, Pier 39, Union Square, and the Golden Gate Bridge. Silicon Valley and Oakland are only twenty minutes away.Complimentary amenities with each stay include Fairfield Inn's signature Early Eats Breakfast Buffet, free airport shuttle service and free printing, faxing, and copying services in our Business Library. All of the hotel's guestrooms are oversized and have a separate living and sleeping area that are decorated in warm contemporary colors. Each room is equipped with free high-speed internet access, two 32" flat panel televisions, a microwave, a refrigerator, and a large executive desk with an ergonomic chair. After a hectic day of travel or business, guests can unwind in the hotel's therapy outdoor whirlpool spa or workout in the hotel's fully equipped executive fitness room. The Fairfield Inn & Suites by Marriott's also within a very short walking distance to both historic Downtown Millbrae and the Millbrae BART and Caltrain Station. Historic Downtown Millbrae has a large collection of boutique and antique shops, restaurants, spas, national retailers, and entertainment. The Millbrae BART and Caltrain Station provides convenient and inexpensive Caltrain and BART train service to Downtown San Francisco, Oakland, Berkeley, and the Silicon Valley. Additional recreational activities such as golf, biking, hiking, rock climbing, and sailing are nearby. San Francisco and Napa tours can be booked from the hotel with free round-trip tour pick-up and drop off service from/to the hotel. Park Stay and Go Packages are available that include a one night stay with all amenities plus up to fourteen days of additional parking. ... more   less 
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Also Known As:
Fairfield Inn And Suites San Francisco Airport
Fairfield Inn & Suites San Francisco Airport Hotel Millbrae
Quality Inn Millbrae
Quality Hotel Millbrae

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