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Fairfield Inn & Suites San Francisco Airport/Millbrae
Ranked #7 of 7 Hotels in Millbrae
Dothan, AL
Level 5 Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“It was Ok”
Reviewed 2 August 2014 via mobile

Room clean but hot. Window frame broken so couldn't open and ac unit struggled all night. One kid wanted the couch, promised blanket/ pillow at desk--never came, had to call front desk twice over next three hours to finally get one. Breakfast fine. The local neighborhood is nice with lots of great shops and restaurants. Exceptionally close to airport and rental car return, which was the primary attraction for us. Parking was $9 (although they didn't charge us. Another mistake?).

Stayed August 2014
Helpful?
1 Thank xrayd0ct0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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434 reviews from our community

Traveller rating
    95
    178
    89
    35
    37
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93
136
32
124
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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English first
Solana Beach, California
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

Location is great if you want to be close to SFO or Millbrae BART station but hotel is far from great. If you have to stay at this hotel avoid room #123 as the window has a very close view of the Taco Bell 24 hour drive through - no kidding. That room should be the very last room given out but maybe because I was using my Marriott Rewards and I had my son with me, I was given the worst room in the hotel. After complaining I was given the room directly above that looks out on the Taco Bell roof. At least this room didn't have cars driving by the window all night long. Other cons: bed was cheap or old so swayed down in middle,Wifi login printed out by hotel was incorrect but had to call a 3rd party help line to find that out, Wifi in room dropped out a lot once login corrected, freezers in snack shop not cold enough to freeze ice cream that was for sale. Very dissapointing stay especially because it wiped out my hard earned Marriott Rewards points.

Room Tip: Avoid room #123
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Millbrae hotels

Rancho Cucamonga
Level 6 Contributor
165 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 28 July 2014

As a frequent traveler, Marriott's are my first choice for my stays. I typically find them to be clean, comfortable, above standard comfort and and condition. This place is just ok. It is not a regular Fairfield, though the bottom of the Marriott line it is still lacking. The rooms are odd, the drains run so slow, the sink backed up in our room. The furntiure is ultra cheap, loud (the couch is like a plastic bag and squeeze, slide and crushing sounds) and very institutional. The toilet barely flushed, and was stopped up once. The attendant came quick as if it is a normal thing, and I bet it is. The tub is very low, and slippery and it too has the water backing up. Takes quite a while for the warm water to come on. The building creaks, the wood structure is loud, and not very quiet. Location is great to BART, and a small china town. It is not upscale but if you are looking for a place close to the BART and just want a good place to lay your head, its fine. Fine though, is not a description I prefer in a hotel stay. I did a quick search and found it was a Quality suites property, so that explains the odd lay out, but also, in my opinion, the low end quality structure, layout, etc. The bones are not what Marriott typically employs.

Room Tip: Suggest a corner room on the top floor to avoid the noises.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Johnny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice250, Manager at Fairfield Inn & Suites San Francisco Airport/Millbrae, responded to this review, 6 August 2014
Dear Valued Guest,

Thank you for taking the time to write a review about our property.
I am extremely sorry that our hotel did not meet your expectations.
We had a major renovation 4 years ago and everything was purchased brand new by Marriott approved vendors. However, I do apologize that you felt this hotel was subpar from many other Marriott properties.
My staff and I are working diligently to ensure that our hotel looks amazing inside and out.
We will definitely use this review as a great tool to improve many areas of the property.

Despite your unsatisfactory stay, we do hope to you see you again in the near future so we can
make your stay excellent!
Thank you again for sharing your thoughts with us.

Sincerely,

Fairfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conroe, Texas
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 July 2014

After spending three nights in the Fisherman's Wharf area - no breakfast at most hotels, VERY pricey, we were thrilled with this property. We only had time for one night there, catching the shuttle back the next am to the airport. Very good breakfast, safe looking neighborhood, and the room appeared to be recently up-dated. There were a couple restaurants in walking distance.The shuttle was great, on time, good schedules with a time sheet given out for both to the hotel and back to the airport. Very nice looking hot tub, but we arrived too late to enjoy this property.

Room Tip: Didn't hear any noise and we are light sleepers.
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  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jo Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uniontown, Ohio
Level 4 Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2014

The hotel is just average for a Marriott property - but location and the convenience factor led me to give it 4 stars. Shuttle picked us up. Shuttle took us to the BART (a short walk) for a firs tday trip to San Francisco. Shuttle took us to the airport rental car area for tow days in Sonoma and Napa and the shuttle took us to the airport as we moved on to Las Vegas. Many Asian (especially Thai) restaurants with in walking distance and an old-school diner that had great sandwiches. and decent prices. Started each day with theur breakfast. Not great - but not bad either.
Used our Marriott points and all three days were free! it was the perfect place for us to use as a jumping off point to explore San Fran and wine country. If i was spending the day in the hotel and hanging out by the pool - it would not be my first, second or third choice. But when we head back - we will stay there again!

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brbrtonbrnfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clovis, Ca.
Level 5 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 July 2014

All of the staff at this hotel were welcoming and did the best job possible in that environment. If anything, they get the credit for keeping the stay from being terrible. I shouldn't be so picky but better properties were fully booked this particular evening.

Lot's of little things. Toilet paper rolls coming off their holders, TV Remote that didn't work. Poor mattress. Loud air conditioner. Room next to fast food drive thru. Cheap amenities such as the cups in the room and size of the ice bucket. Lots' of little irritating stuff.

Room Tip: Keep away from the side with the drive thru fast food restaurant.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TSCClovis_Ca_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janice250, General Manager at Fairfield Inn & Suites San Francisco Airport/Millbrae, responded to this review, 6 August 2014
Dear Valued Guest,

Thank you for taking the time to leave a review for your recent stay at our hotel.
I am sorry that we fell short of your expectations.
We will look into a resolution for the toilet paper holders, I can imagine how frustrating that can be.
We are also looking repairing any a/c unit that is not running silently so thank you for this information.
In regards to the amenities and the remote controls, we will definitely look into these matters and find a resolution.
Lastly, thank you for complimenting the staff on their performance, I will be sure to share this review with them!

I thank you again for your time and for your feedback as it helps us improve our facility!

Sincerely,
Fairfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Coast, Florida
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

This hotel is very convenient for travelers because is close to San francisco and San Jose airports. We stayed for a couple of days because its great location and affordable price in comparison with other hotels in the San Francisco bay area. Nice rooms, excellent service, friendly staff. Parking not included, but not expensive. Very very good asian food restaurant to choose from. Easy access to San Francisco, San Jose, Palo Alto, and other areas.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank MariaCFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites San Francisco Airport/Millbrae

Property: Fairfield Inn & Suites San Francisco Airport/Millbrae
Address: 250 El Camino Real, Millbrae, CA 94030-2608
Region: United States > California > Millbrae
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Millbrae
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites San Francisco Airport/Millbrae 3*
Number of rooms: 85
Official Description (provided by the hotel):
The new Fairfield Inn & Suites by Marriott is conveniently located just one mile west of San Francisco International Airport and twelve miles south of Downtown San Francisco. The property is within minutes of popular attractions such as Candlestick Park, AT&T Park, Fisherman's Wharf, Pier 39, Union Square, and the Golden Gate Bridge. Silicon Valley and Oakland are only twenty minutes away.Complimentary amenities with each stay include Fairfield Inn's signature Early Eats Breakfast Buffet, free airport shuttle service and free printing, faxing, and copying services in our Business Library. All of the hotel's guestrooms are oversized and have a separate living and sleeping area that are decorated in warm contemporary colors. Each room is equipped with free high-speed internet access, two 32" flat panel televisions, a microwave, a refrigerator, and a large executive desk with an ergonomic chair. After a hectic day of travel or business, guests can unwind in the hotel's therapy outdoor whirlpool spa or workout in the hotel's fully equipped executive fitness room. The Fairfield Inn & Suites by Marriott's also within a very short walking distance to both historic Downtown Millbrae and the Millbrae BART and Caltrain Station. Historic Downtown Millbrae has a large collection of boutique and antique shops, restaurants, spas, national retailers, and entertainment. The Millbrae BART and Caltrain Station provides convenient and inexpensive Caltrain and BART train service to Downtown San Francisco, Oakland, Berkeley, and the Silicon Valley. Additional recreational activities such as golf, biking, hiking, rock climbing, and sailing are nearby. San Francisco and Napa tours can be booked from the hotel with free round-trip tour pick-up and drop off service from/to the hotel. Park Stay and Go Packages are available that include a one night stay with all amenities plus up to fourteen days of additional parking. ... more   less 
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Also Known As:
Fairfield Inn And Suites San Francisco Airport
Fairfield Inn & Suites San Francisco Airport Hotel Millbrae
Quality Inn Millbrae
Quality Hotel Millbrae

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