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“convenient and affordable”
Review of The Dylan at SFO

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The Dylan at SFO
Ranked #3 of 7 Hotels in Millbrae
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 September 2014

the Dylan fit our needs, near the BART, with a free shuttle to sfo and well priced. better than expected: the room was pleasant and the included breakfast was quite nice. the only minor issue is that the plumbing need some tweaks as it makes alot of noise in the room.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Pam11225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 August 2014

We stayed at the Dylan one night August 25. We had tickets for a Giants game but did not want to rent a car. The shuttle to and from the airport was quick and easy. We chose this hotel so we could be close to the train station. The train station was within walking distance of the Dylan. The area was safe to walk back to our hotel after the night game. The staff at the hotel was not very friendly at check in or check out. We felt like we were bothering them. We were put in the handicapped room which is ok but we are not handicapped. The beds were comfortable and clean. Since this hotel does not have a pool I decided to take a hot bath after a long day. The tub was greasy and the bathtub bottom was spongey like it had water underneath it. The free breakfast was horrible looking and the toaster did not work and of course there was no staff in site. We ended up eating cold cereal because it was only thing that looked edible. Being near the train station you have to be prepared to hear train noise starting around 5:00am in the morning. The hotel is not cheap but you are in the bay area. One last comment, the windows in the lobby area were pretty dirty.

Room Tip: The rooms near the back of the hotel are next to the train tracks.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank bassngal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

Only stayed one night because we needed to be near the airport for an early morning flight. We had a deluxe room that was large and very comfortable. Free shuttle service to and from the airport is available and that was a plus since we did not have a car. There are lots of restaurants and stores withing walking distance, and BART is right there too in case you want to make a trip into the city. It's a little on the noisy side with train tracks close by on the one side, but it didn't interfere with our sleep.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jlmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

I stayed at The Dylan on August 11th to the 13th, 2014 on my visit from Costa Rica. Nice hotel, comfortable bed and big TV. Very Nice.
My only complaint is the male front desk clerk the night I checked in on the 12th, he was very rude, but the female front desk clerk the next night on the 12th was very nice.

  • Stayed: August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Mauricio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

We had a very disappointing experience at The Dylan on August 12, 2014. We booked this hotel because of location, and because almost all other hotels in the area had no vacancies.

The good: Location is ideal for easy access to the BART and SFO. The interior furnishings have been upgraded and the room had excellent lighting, the bathroom had clean modern fixtures.

The not-so-good/bad: The carpet had been shampooed earlier that day and was still very damp. The exterior of the building definitely needs some upgrading.

The ugly: There were hairs on the pillow cases. Thought perhaps they may have belonged to the housekeeping staff and fell onto the pillows during sheet changing and bed making. But when I slid my legs between the sheets, my feet encountered a collection of gritty sand and dirt near the bottom of the bed, ....the only way that could happen is if the sheets and bed were made up after the last guest, without changing them!!! We called down to the desk to request clean sheets. Of course, there is no housekeeping staff at that hour of the night. The desk clerk was very apologetic and managed to find some sheets and pillow cases for us and we had to change the sheets ourselves. Although the front desk credited us $20 the next morning, that did not make up for this distasteful experience! If you stay at this hotel, make sure you check your bedding to make sure the sheets have been changed! Technically, ALL bedding should be changed between guests!

Stayed: August 2014, travelled with family
6  Thank Bonita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina O, Owner at The Dylan at SFO, responded to this reviewResponded 17 August 2014

As always, we thank this guest for taking the time to write a review of our property. We are glad that this guest appreciated the extensive upgrades we have done to all of our guest rooms and guest bathrooms, as we feel it is extremely important to maintain our property to an excellent standard. While we never doubt any comments ever made by our guests, we do not understand the comment made about sand at the bottom of the sheets in one of the two beds in this room. Naturally all of our beds are changed immediately following the check-out of previous guests. The housekeeper who cleaned this room has been with us for 8 years and does exemplary work. No quality property would ever try to save the small amount of time or money in not changing the sheets. We are not located anywhere near the beach or sand and very few of our guests have ever come from that direction. Regardless, as soon as this guest contacted our front desk with this issue, we immediately brought replacement sheets to the room. We did attempt to further rectify the situation with a partial refund upon check-out the following morning. We are extremely disappointed that this guest had an issue with their stay at our property, especially one that we do not understand but we hope that we reacted as quickly as possible to resolve it.

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Reviewed 10 August 2014

Looking for a hotel in SF was lumpy. The Dylan was a no brainer as close to the airport after a late flight,seeing on previous reviews close to the BART and was a good price. It was perfect our room was large,comfortable especially the beds and had lots of facilities the ensuite was modern and the rooms were decorated nice. The kids loved the waffles at breakfast plenty of choice and replenished regular. The staff were friendly and extremely helpful. We didn't find it noisy even though we backed onto the track we all slept well. This hotel is fab and makes a great base to travel into the city.
4 night stay

Room Tip: We backed onto the track but it was double glazed and quiet with a sunny balcony.
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Toshies2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed at the Dylan for 5 nights in July 2014. The rooms were clean, large, quiet, and very comfortable. The staff was extremely pleasant and helpful. The breakfast was the typical hotel breakfast with waffles, fruit, cereal, yogurt, breads, etc. The price was half that for a hotel in the city. The BART was an easy 5 minute walk and round trip into the center of town was just $9 - even less for seniors. They have free airport shuttles which operated on a convenient schedule. There were quite a few restaurants within walking distance to the hotel.

I would highly recommend this hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank TravelingSue46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dylan at SFO

Address: 110 S El Camino Real, Millbrae, CA 94030-3121
Phone Number:
Region: United States > California > Millbrae
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Millbrae
#3 Green Hotel in Millbrae
#3 Business Hotel in Millbrae
#4 Family Hotel in Millbrae
Price Range: £85 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Dylan at SFO 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Dylan at SFO, proud winner of the TripAdvisor Certificate of Excellence 2016, is a newly remodeled 58 room boutique hotel. They are conveniently located just 1 mile from the San Francisco International Airport (SFO) and feature a free SFO Airport shuttle bus to and from the airport. They are within 100 yards of the Millbrae BART/CalTrain station, gateway to downtown San Francisco and the Silicon Valley. Our delicious complimentary breakfast features hot items that change daily, including: bacon, sausage, eggs, omelets, casseroles and potatoes. We also offer other tasty options: fresh waffles, fresh baked muffins, scones, danishes & cinnamon rolls, cereal, oatmeal, yogurt, fresh fruit, bagels & cream cheese, toast, hard-boiled eggs, ham & cheese, juice and freshly brewed coffee. Complimentary fresh baked cookies, coffee and tea are available the afternoon. In 2017 The Dylan Hotel at SFO brought back mid-century modern with contemporary vibes through their recent remodel of the exterior, lobby, reception and breakfast room. The entrance is encased with eco-friendly siding and accented with a retro-feel hexagon patterned coreteen steel. Step into the lobby to the sound of subtle electronic jazz music quietly playing overhead as you take in the natural elements of the living wall and tree trunk table. Head to the reception, and enjoy the San Francisco murals behind the smoked glass and wood-grained shelving while checking in with our guest service agent. We offer complimentary Nescafe cappuccinos to enjoy while showing off your Scrabble skills on the giant wall game. In the morning enjoy a buffet breakfast featuring housemade granola, fresh baked muffins, waffles or some eggs and sausages along with many other goodies. While enjoying breakfast or waiting for our complimentary SFO airport shuttle, sit and admire the bigger than life sixties vibe wall art with starlet beauties and super heroes or just watch the wall mounted tablets streaming hip, retro movies. Their newly renovated guest rooms display the dreamy artwork of famous surrealist photographer, Thomas Barbey. Each guest room features all American made furniture with built-in USB, plush pillow top beds, 40 inch LED and much more. The newly renovated bathrooms have imported Spanish porcelain tile and rain showerheads. ... more   less 
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Also Known As:
The Dylan At Sfo Hotel Millbrae
Travelodge Hotel Millbrae
Travel Lodge Millbrae
Travelodge Millbrae
Millbrae Travel Lodge
Millbrae Travelodge

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