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“Uncaring staff, non existant shuttle bus and hair in the bath!” 2 of 5 bubbles
Review of Millwood Inn & Suites

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Millwood Inn & Suites
Ranked #3 of 7 Hotels in Millbrae
Certificate of Excellence
GreenLeadersSilver level
Essex,uk
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Uncaring staff, non existant shuttle bus and hair in the bath!”
2 of 5 bubbles Reviewed 10 November 2013

Had just arrived off an 11hr flight to sfo with my husband and young baby, hoped to get the shuttle bus to the hotel and sleep, went to the hotel shuttle bus pick up area and waited in the cold for an hour and a half!!! Rang the hotel four times in this time to be met with a rude and unsympathetic receptionist who kept telling us we must be missing the bus?? How when we didnt move Im not sure?? Even when I told her it was freezing cold and we had a baby with us she didnt seem to care and just kept repeating the same thing not listening to me. When eventually we did get to the hotel- we picked our car hire up a day early and drove ourselves!!! the room was nice and appeared clean until I decided to unwind with a nice hot bath and found it full of someone elses pubic hair! :-/ the sink also had a bit of dental floss in it, which seeing as neither myself or my husband use dental floss was quite disgusting. I checked the sheets and went straight to bed. On the plus side the breakfast was nice..

Room Tip: Check its clean first!
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  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Zeva90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 13 November 2013
I'm shocked to hear you had such an unpleasant experience with us. I completely understand how frustrating it is to wait that long for a shuttle, especially after traveling that long with a baby. I agree that it's unacceptable to be met with rude service, and I'll be sure to address your experience with the front desk. I'll make sure to talk to our housekeeping staff as well. We normally clean our rooms very thoroughly, so there's no excuse for your bathroom to be left in that state. Hopefully, we'll be able to learn from our mistakes to prevent your experience from happening again.

Best,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
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English first
La Mirada, California, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

Got a two-room suite ... with wife & 4 kids. Very good place to stay and explore SF. Rooms are very quiet and service is efficient and friendly. Close to many good eateries and Safeway too :) Hot breakfast is ok ... pastries, waffles, bacon/sausage, potatoes, etc. Loved the small but sufficient fitness room and also with 4 small kids - the laundry room within the hotel is very helpful :)

Stayed October 2013, travelled with family
Helpful?
2 Thank DanielMelody L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 24 October 2013
Thanks Daniel! I'm glad you and your family enjoyed your stay with us. I'll be sure to let the staff know you appreciated their friendly and efficient service. The next time you're in the Bay Area, be sure to keep us in mind!

All the best,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

Having stayed here as a hotel near SFO on a business trip, I looked at it again as a place to stay for visiting San Francisco as it is half the price of downtown hotels, and I was very pleased again with the hotel.
The beds are comfortable, and the place feels secure. The wifi works well, and the rooms have good facilities, with a safe, fridge and microwave - I particularly appreciated the plentiful tea and coffee making facilities!
One feature which I grew to appreciate after some awful other experiences was the breakfast. Choice is limited, but it has a decent selection and you feel reasonably satisfied with what is there.
How happy you feel with the service depends on who is at the front desk, as I had mixed experiences with how helpful the staff were - but they varied between ok and great.
For a hotel near SFO - I would say don't look further, the good shuttle service to and from airport and the general quality of the hotel make it a no brainer. For a base for the city? That depends on how much you mind the BART experience versus how much you mind the extra cost of a city hotel!

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ruthie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 24 October 2013
Thank you so much for recommending us on TripAdvisor. As a small independent inn, we work hard to make sure our guests enjoy a comfortable and pleasant stay. From our airport shuttle to our delicious breakfast, I'm glad you were completely satisfied. Looking forward to your next stay with us!

All the best,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 October 2013

The Millwood was our first stop on a family trip to California in August this year, and I have to say it was a great place to stay. Our party was made up of 7 adults and 6 children and we hired 4 rooms, all of which were appointed to an excellent standard and well maintained. In fact one of the rooms was upgraded to a suite as the booked room was not available. The rooms were cleaned on a daily basis and had all the main facilities you may need including a microwave and a huge flat screen television! The free wifi was a great bonus and came in very useful for planning our trips around San Francisco. Vijay, the hotel manager, was brilliant. He assisted us with planning our time in San Francisco and gave us some good recommendations too. Breakfast was good, but a slightly larger breakfast room would have been useful on some days when quite a few guests turned up at the same time. The hotel is close to the airport, which can be very handy, and the personal touch that Vijay adds really makes it one to try.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travellers-PandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 4 October 2013
Thank you so much for your kind review. It was sincerely my pleasure recommending the best San Francisco attractions to visit. I hope you had a wonderful time in California, and I look forward to your next visit.

Best wishes,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 1 October 2013

Millwood is an older style accommodation but kept extremely clean and tidy, from their gardens to their rooms. The Hotel offers airport shuttles to and from the airport which we used and were great. The Hotel also has a great guest laundry, the washing machine is quick and the dryer works fast and it only cost a couple of dollars. There is not a great deal of choices for dinner around the area if you have no car but the Hotel does offer free room delivery from a few restaurants. There is also a Safeways 10-15minutes walk up the road and because the rooms have a small fridge and microwave you have the option of making some dinner yourself.
The rooms are clean and tidy and you even have small chocolates on your pillow when you arrive, a lovely touch. Showers are nice and hot but water pressure is soft. My only problem with the room were the beds, very soft and also the queen bed is only an Australian double size, I would book a room with 2 doubles next time as the queen was too small for 2 people. Also with the rooms I would ask for a room on the single story area as our room was towards the back and we had another room above us and we could here the people walking around all night and it was disturbing our sleep when one family were up packing and showering at 3 am because they left at 5 am for the airport. The wifi was great and fast, the breakfast was enjoyable with hot foods, waffles and fresh fruit. The staff were very helpful and suggested that we do Hop on Hop Off bus the first day with Grayline as they pick you up and drop you off at the Hotel. It was great for us as we did not know the downtown area of SanFrancisco at all. The next day we caught the BART into town, use the local bus to get to the local BART station as it takes a good 30 mins to walk there.

Room Tip: Ask for a room in the single story area, don't get a room with a room on top of your room, it is...
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GoldCoastJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 3 October 2013
Thank you for your detailed review. We take pride in our inn, and want to do what we can to ensure that each guest enjoys a relaxing and comfortable stay. If you decide to stay with us again, we'd be happy to book you in an upstairs room so you would avoid the issues you mentioned. The BART station from Millbrae is 1 mile from our hotel, but you can also take our shuttle to the airport and take BART from there. If you have any other suggestions for us to improve, please let me know. I sincerely appreciate your feedback.

Take care,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
5 of 5 bubbles Reviewed 30 September 2013

AAA booked reservations with this family owned Inn & Suites. The place has been updated, clean towels each day, bed made each day. Staff was very helpful for suggesting eating places close by, help with local maps for tours, got reduced tickets for us to the CA. Science Museum, had a great cold/hot breakfast buffet each day that was included in room fees. Very reasonable prices and close to air port, easy access to major routes, etc. Much better then some of the major chain hotels/motels we have used in the past. Even nicer then some time shares we have used. The staff really tries to make your stay a pleasant one. Something the chain ones can neglect.

Room Tip: No pool or restaurant but we walked to some close by and a Safeway market is right up the road on th...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 2 October 2013
Hi Dottie,

Thank you so much for recommending us on TripAdvisor. As a small independent inn, I truly appreciate you choosing us over the big chains. I'll be sure to pass along your kind review to the staff. It was our pleasure recommending nearby attractions and helping you navigate the Bay Area. Looking forward to your next stay with us!

Take care,
Vijay Patel
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

What a pleasure to stay in accommodation where we have the feeling that the owners and staff really care about every little detail that makes a guest feels well-looked after. Everything seemed to have been considered from super comfortable beds, pillow and bed linen, attractive and comfortable furnishings in good repair and everything scrupulously clean. Clean glasses and coffee cups were a treat rather than the paper and plastic that is standard these days.
Breakfast was excellent - lots of nice choices and no sense of cutting corners. Even though we had misunderstood breakfast hours and arrived a touch late, we were kindly accommodated without a fuss which was much appreciated. Easy access to the room from parking and proximity to the airport are bonuses.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iwantotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vjrp63, Manager at Millwood Inn & Suites, responded to this review, 2 October 2013
Thank you so much for your kind review. We really do care about our guests, so I'm glad to know that came through in our rooms. Looking forward to your next stay with us!

Take care,
Vijay Patel
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millwood Inn & Suites

Property: Millwood Inn & Suites
Address: 1375 El Camino Real, Millbrae, CA 94030-1410
Phone Number:
Region: United States > California > Millbrae
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Millbrae
#2 Family Hotel in Millbrae
#3 Romantic Hotel in Millbrae
#5 Business Hotel in Millbrae
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Millwood Inn & Suites 3*
Number of rooms: 34
Official Description (provided by the hotel):
The Millwood Inn & Suites welcomes business and leisure travelers to enjoy a tradition of warm, personal hospitality. Located south of San Francisco in Millbrae, California, this distinctive hotel offers a refreshing mix of lifestyle luxuries and a relaxed coastal vibe for working, relaxing, playing and exploring the San Francisco Bay Area. Enjoy a casual contemporary ambiance that makes you feel at home. Our hotel offers a comfortable eco-friendly hotel experience in Millbrae, California.Our amenities include a flat panel TV with over 100 satellite channels, HDTV, WiFi, DVD player, alarm-clock radio, microwave, refrigerator, drip coffee/tea maker, hair dryer, full-size iron and ironing board, well-lit vanity and luxurious bath products. We also have a fitness center, breakfast buffet, an interactive business space, gift shop, parking for overnight guests and shuttle to the airport. ... more   less 
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Also Known As:
Millwood Inn And Suites
Millwood Hotel Millbrae

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