Spent one night at the Millwood after a late flight into San Francisco. The rooms are very clean and well maintained. We took the airport shuttle in, which runs every half hour, and appreciated the money saved over having to catch a cab. The breakfast was most impressive -- omelets, Belgian waffles, bagels, toast, cereal, hard-boiled eggs, yogurts, fresh fruit, coffee -- a much more varied spread than other hotels of this class/price range.
Booked this hotel to crash in following a late arrival to SFO before heading back out the next morning. The hotel itself was great, with clean quiet rooms, a generous included breakfast, and comfortable beds.
The only issue occurred when we tried to check in -- my girlfriend, her mother, and I were sharing the room and had booked it through Hotwire. My Hotwire reservation was for three adults, and the hotel had put us in a room with one queen bed. This obviously wouldn't work for the three of us, but unfortunately the hotel was completely booked and couldn't move us to a room with two beds. The front desk clerk insisted that it "wasn't our fault" and that it wasn't the hotel's problem. I called Hotwire, which confirmed that my reservation was indeed for three people and that it was the hotel's responsibility to put us in a room that would comfortably accommodate everyone on the reservation.
We accepted a rollaway bed rather than change hotels (as it was late and we were tired), but the front desk clerk did not have the authority to waive the $10 charge for the rollaway bed, and recommended that Hotwire call the hotel's manager in the morning. The hotel's manager said she couldn't waive the rollaway bed charge either, told me again that it was Hotwire's fault and not the hotel's, and called the owner to waive the fee. She got the owner to forgive the charge (I was surprised she had to go all the way to the owner to take a $10 charge off the bill) but sternly warned me not to try this again and that they wouldn't be doing this for me "next time."
Again, everything with the rooms and the rest of the hotel was just fine, with no problems. But there seems to be a disconnect between Hotwire and the hotel, and it appears that the hotel is not following Hotwire's policies.
We would like to thank the reviewer for the review of our hotel and also wanted to clarify the issue in question with Hotwire. When we receive reservations through sites such as Hotwire, Hotwire sends us the information of the type of room that was reserved through them. Guests have the ability to choose one bed or two beds at the time of booking. The reservation from Hotwire clearly stated the reservation was for one bed and that is what was provided. As we were sold out, we were not able to move the guest to a room with two beds. Rollaway beds are an extra charge, and thus the guest was asked for the payment.
Stayed here for 3 days in June '10. Though it looks a bit motel-like on the outside, this hotel is very nice. Located close to the SFO airport, and only about a 20-30 minute drive to downtown San Francisco or the Golden Gate bridge. We enjoyed the complimentary breakfast as well. Plenty of stores along the Camino Real street.
A good option to stay a bit outside of San Francisco; the drive is still reasonable and you save money.
My wife and I travel regularly from our custom built 12,000 SqrFt area home in exclusive Urdaneta Village, Makati City, Philippines to Europe, Asia and the USA. We have earned Gold Card status with several airlines and the major hotel chains. However, when we tire of the crowds, concrete and incessant wailing of police, fire and rescue vehicles in the Union Square district of downtown San Francisco we retreat to the comfort, peace & quiet and warm old world hospitality of the family owned Millwood Inn & Suites in Millbrae. The owners are hands on in managing and maintaining their prized property aided by Filipino Assistant Managers and very efficent Mexican housekeepers. It's a magic combination which directly translates to 100% guest satisfaction. It's little wonder that Millwood's guests keep coming back again and again for more. The rooms are competatively priced for the Millbrae area and a true value for our hard earned dollars. The complimentary breakfast buffet is sans rival as are the other amenites e.g. broadband WiFi, free airport shuttle service, parking, security, etc. No need to search the web for the best place lay your weary head in Millbrae...Millwood Inn & Suites is the place to be. Reserve early folks as this place is almost always FULLY BOOKED!
We just needed a hotel for the night before our flight home. The reviews were good and the price was right. Very easy to get to the airport and it is a motor inn. It was just my daughter and I and we felt safe. The rooms had been recently remodeled and quite nice, new TV, internet access, coffee, microwave and fridge in room and nice, well stocked bathroom, very clean.I particularly liked the white bedspreads! Breakfast was fine with everything you need for waffles, toast, danishes, hard boiled eggs and several coffees and teas. Check in and check out were very simple.. A little loud due to the cars but aren't all hotels.
I came to town for meetings, brought a rental car in from the airport and stayed at Millwood Inn & Suites for 2 nights. Given the price-point, and its apparent roots as a road-side Motel, the place has been meticulously upgraded and stocked! Has everything you could want in the rooms, plus good highspeed internet, helpful staff and a good breakfast. I would definitely stay there again.
