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“Embassy Suites Milpitas”

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Embassy Suites by Hilton Milpitas Silicon Valley
Ranked #7 of 20 Hotels in Milpitas
Milpitas, United States
1 review
“Embassy Suites Milpitas”
Reviewed 11 November 2013

Decent value for money with breakfast included although the internet did not work - could be a serious problem if someone is doing a lot of work out of their hotel room. Otherwise, clean place, courteous staff.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 15 November 2013
Thank you for your recent review. I'm glad to hear that you felt value in your stay with our complimentary breakfast. We appreciate your feedback about the internet issues you experienced and can assure you that we continue to work to improve on this service. I hope you will consider staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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895 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
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English first
Salinas, United States
1 review
Reviewed 6 November 2013

Make sure that you have all your ducks in row at checking in time, if you don't you will be made to feel like a thief...The room furniture needs to be updated, showing lots of uses..Found hair in bathroom tub, floor and sink..Just terrible.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Doug T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 15 November 2013
Thank you so much for your review of your stay. We certainly understand that you have a choice on where to stay and sincerely apologize that you experienced issues during check in. We appreciate your feedback and can assure you that we will be using this example as a training tool with our staff. I will make sure that we look into the condition of the furniture in the guest room and certainly address the cleanliness issues with our housekeeping department. We greatly appreciate your business and hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
1 review
Reviewed 6 November 2013

I traveled out to this Embassy Suites for a two night business
And having stayed in other of these establishments had expected
A certain level of service, especially for the almost doubled price.
Instead what I got was extra charges on my check out receipt that
The desk clerk couldn't fix, the complimentary airport shuttle being
Broken down and forced to pay an inflated cab fee to the airport or miss
My flight, the hotel stor being closed until 8:30 am even though
The posted morning hours have it opening at 7, and the food
Was almost inedible the first night, having been a pizza that was almost
More grease than cheese. I usually love staying in any of the Hilton
Branded locations and usually stay in one at least twice a month,
Sadly that may now have to change.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 15 November 2013
Michael,
Please accept our sincere apologies for the hassle and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities, and we regret this was not your impression. We will use your comments as part of our ongoing service training and hope you will give us another opportunity to show you the quality stay you deserve should you return to our area in the future.

Best Regards,
Erica Alcaine, Director of Sales
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Cary, North Carolina, USA
Level 6 Contributor
150 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 November 2013 via mobile

I liked the location. The hotel is large and seems old, but I liked my room, the fridge, the free breakfast and the cocktail hour, although the breakfast started a few minutes late which caused a backup. Overall it was a good stay.

Stayed October 2013, travelled on business
Helpful?
Thank Djrrossi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 4 November 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you were pleased with your room and our complimentary amenities. We greatly appreciate your feedback and hope you consider staying with us again.
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Clearwater, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 October 2013

It seems like I always stay at this Hotel when I’m in the Silicon Valley area. The Hotel is convenient to the south bay area and is an easy commute. The rooms are clean and the work out area has everything that I need. The Hotel is on my favorites list.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 4 November 2013
Thank you so much for your review. It's great to hear that our hotel makes your "favorites" list! We sincerely appreciate your continued business and thrilled to hear that our hotel meets your expectations. We look forward to seeing you again soon.
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Calgary, Canada
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 October 2013

Pros - Breakfast buffet is superb - there are lots of options to chose from. Parking is free. Room and bathroom were spacious. It is in a good location.

Cons - Wifi is not free. Housekeeping is average not really very clean but maybe because the carpet and bathroom are a bit old. Despite the spacious room, beds were double beds and not queen beds. The pool was not very clean either.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 4 November 2013
Thank you for taking the time to review our property. I'm glad to hear that we were able to meet your expectations with our complimentary breakfast and size of our guestrooms. I understand your frustration about HSIA and wanted to inform you that we do offer this service in our lobby. Thank you for your feedback in regards to housekeeping in both your guest rooms in pool and will make sure to look into this right away. We appreciate your business and hope you will consider staying with us again.
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Elgin, IL
Level 4 Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 October 2013

I've gone to the Embassy Suites in Milpitas a number of times over the past half a dozen years or so on business trips. They have improved in that time a number of things (notably the elevators). The breakfast offers a wide variety of options, and the rooms are generally clean and comfortable. I often enjoy my stays here, and no real major complaints. There are a number of restaurants and stores nearby (within a 5-10 minute walk), so it is quite a convenient location.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rentahero1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 4 November 2013
Thank you so much for your recent review and for your loyalty. We appreciate your selecting our hotel when visiting Milpitas. I'm so glad to hear that in the several times you have stayed with us, that you have enjoyed your stay and are satisfied with our breakfast options and location. Thank you so much for your business and to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Milpitas Silicon Valley

Property: Embassy Suites by Hilton Milpitas Silicon Valley
Address: 901 E Calaveras Blvd, at the corner of Hillview Avenue, Milpitas, CA 95035-5419
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milpitas
#7 Business Hotel in Milpitas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Milpitas Silicon Valley 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Milpitas Silicon Valley Hotel Milpitas
Milpitas Embassy Suites

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