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“I would stay here again.” 5 of 5 bubbles
Review of Embassy Suites by Hilton Milpitas Silicon Valley

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Embassy Suites by Hilton Milpitas Silicon Valley
Ranked #6 of 20 Hotels in Milpitas
San Jose, Caifornia, United States
2 reviews
“I would stay here again.”
5 of 5 bubbles Reviewed 11 December 2013

I would stay again at this hotel, very clean, friendly staff, excellent breakfast, nice evening reception. I love the atrium, you feel like you are in some tropical place. Excellent shuttle service from and to the airport, as well as taking you within 5 miles radius of the hotel, such as the great mall, no charge. This is a big perk as you do not need to take a taxi.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nancy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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806 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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  • English first
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English first
Modesto, United States
1 review
2 of 5 bubbles Reviewed 7 December 2013

hotels heating system (a two-pipe system, whatever that means) does not allow for warm room temps during winter months causing us to sleep in our heavier street clothes, all of which rendered me ill (first night) and had to ckk-out at ~3am & cancel additional days, then next day I was curtly informed I would have to pay for those days canceled or be charged a cancellation fee (which after much complaining, eventually was reversed). Unfriendly desk staff. Dirty gum smeared room carpet. This all occured on Thanksgiving Day of 2013 which was a long awaited holiday/time off for us.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 16 January 2014
Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and service. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
Erica Alcaine, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Milpitas hotels

Paradise, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 December 2013

The breakfast buffet was great! The pool and hot tub was clean warm and fun for my family. We also used the exercise facility, and it was clean, and the equipment was in great condition. The hotel service was fast and courteous. The larger suites accommodate my larger family. Just an overall great experience.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Albert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 5 December 2013
Thank you Albert for your recent review. I'm so glad that you were able to take advantage of the different amenities we offer and that they were to your satisfaction. We appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san jose, United States
1 review
5 of 5 bubbles Reviewed 28 November 2013

It was a good experience for me and my granddaughter. She really enjoyed the bed in the suite and also the two television. She also like the tub. she said she want to come back and stay there again. she really had fun in the pool cause it was an indoor pool. I spent my time at the sauna and while my granddaughter stay in the pool

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 5 December 2013
Nellie,
Thank you for your review. I am thrilled to hear that you and your granddaughter enjoyed your stay and were able to take advantage of our indoor pool and hot tub. We really appreciate your saying we are the "best hotel". We know you have a choice on where to stay and glad that we were able to meet your expectations. Please visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lehi, United States
1 review
5 of 5 bubbles Reviewed 20 November 2013

We LOVED the breakfast, and the breakfast staff!!! The food was great, lots of variety and very delicious, but what really made the experience great was the wonderful staff working in the restaurant and working during breakfast. We were greeted politely with smiles and asked how our stay was going by almost everyone. My mother and I were in town for a wedding and I had my 5 month old baby boy with us as well, and he was pretty popular, everyone working there seemed to love him! Our room was clean and we liked the extra space of the sitting room/bedroom, it didn't feel like we were just crammed into a hotel. It was nice that the room had a fridge in it for our leftovers from dinner one night, and we really liked the restaurant food there as well. Highly recommend this hotel!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 5 December 2013
Megan,
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you were pleased with your room and our staff! We greatly appreciate your feedback and hope you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
1 review
5 of 5 bubbles Reviewed 16 November 2013

The staff are very accomodating specially the Night Clerk "VICTOR". No Housekeeping on duty at 4 am in a morning and Victor went up to our room and delivered my requests. The room is clean and bed was comfy.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chau D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 5 December 2013
Thank you so much for choosing our hotel while visiting the Milpitas area. It's wonderful to hear that you enjoyed your stay and that Victor was a able to assist with your request and meet your expectations. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois City, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 November 2013

This was the first time that my family stayed in this hotel and will be the last. The first night, we suffered because the airconditioning was not working on our room.The bed was a queen size and they kept insisting it was a king size bed. Aside from that, the location that they placed us was facing the freeway. The noise level was high. My 22 month old son kept waking up. To top that, we are facing the elevator. When we informed the desk the next day about our grievance. They answered us a matter of factly that " Nobody ever complained before. You are the first one!" They promise to let the manager know. We waited the whole day but no manager called or approached us. The second night, we run out of towels. We called the desk and asked. After an hour of waiting, there is still no fresh towels being delivered. I have to go down to the desk, and to no surprise of mine was ignored and made to wait for 15 minutes before they talked to me. We had to wait 10 minutes before our towels be delivered. Still no manager to talk to. On our third day, my brother talked to one of the nicer person on the desk and was accomodating enough.. but this other receptionist heard the conversation and informed my relative bluntly that she remembers us and matter of factly informed him that we don't deserve any other allowances or discounts. The same night, they turned off our hot water in the room and the manager Roderick Spann had the nerve to insult my husband. In all honesty.. the room is old and smelly. The breakfast serve and staff during the day is good especially Susan who is very helpful and accomodating. I hope that they hire more people like her and get rid of people who gives this establishment a bad association.

  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 5 December 2013
Terry,
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced from the noise to the lack of customer service you encountered. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Milpitas Silicon Valley

Property: Embassy Suites by Hilton Milpitas Silicon Valley
Address: 901 E Calaveras Blvd, at the corner of Hillview Avenue, Milpitas, CA 95035-5419
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milpitas
#7 Business Hotel in Milpitas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Milpitas Silicon Valley 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Milpitas Silicon Valley Hotel Milpitas
Milpitas Embassy Suites

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