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“Nice place, great breakfast but loud and cold rooms.”

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Embassy Suites by Hilton Milpitas Silicon Valley
Ranked #7 of 20 Hotels in Milpitas
Oakley, California
1 review
“Nice place, great breakfast but loud and cold rooms.”
Reviewed 23 March 2014 via mobile

They place looks nice by first impression. Love the rooms by looks and the breakfast is fabulous with a good selection. The staff at the restaurant is just awesome and super friendly. Unfortunately since it is a older building they control the hearing in your rooms so the thermostat is a joke. It is cold at night and the kids complained about that also. It gets noisy when there is a party and right now it is 11:50pm and people are yelling in the atrium area and nothing is being done about it. Would I come back most likely not maybe try Santa Clara location.

Stayed March 2014
Helpful?
Thank Hollander27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for taking the time to review our hotel. I'm glad to hear that you enjoyed our breakfast and service in our restaurant. I understand there was some frustration with the temperature in your room, I do apologize for the inconvenience. While you are able to control the temperature in your room, it is limited due to our system. I also apologize for the noise disturbance you encountered from our ballroom. We do our best to control noise at the hotel and will certainly share your comments with my team for training purposes. I hope you will consider staying with us again and allowing us provide you with a different experience.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Minneapolis, Minnesota, United States
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 March 2014

Older building, but fairly well maintained. The staff is super courteous. The breakfast and managers receptions are well done. The atrium is nice and the water is stocked with some freakishly large fish.
The room is a mix of old and new: older bathrooms but new, eco friendly toilets. The room size is quite nice and the bed was great.
I'd stay here again as it's super close to the highway as well.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Khasimir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you so much for your recent review of our property. I am thrilled that you enjoyed your stay and that we were able to meet your expectations. We hope to you will consider staying with us again when visiting the Milpitas area.
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Chartley, Massachusetts
Level 6 Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 March 2014

We did an old fashioned family road trip from San Francisco to San Diego and we stayed at Embassy Suites whenever we could. The Milpitas location worked great for us. There was room for everybody, the made to order breakfast was perfect. It was the best family option for us near Santa Cruz.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank EuropeinFebruary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for taking the time to review our property and for selecting our hotel for your family trip between San Francisco to San Diego. We are glad that you found our location conveniently located and that you enjoyed your stay. We greatly appreciate your feedback and hope you consider staying with us again.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

This hotel is the only one in Silicon valley that my kids actually like. The hotel staff is friendly and efficient. The lobby and public areas are like the Rainforest Cafe, a big hit with the kids. Breakfast and Happy hour are great.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 449normanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for your review. That's wonderful to hear that your kids enjoy our hotel and that our public space reminded them of the Rainforest Cafe! I appreciate your comments and thrilled that we were able to meet you and your kids expectations with both our service and complimentary amenities.
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Temple, Texas
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

If you are using this location for business or, if you intend on using your computer via their (supposedly) free WiFi, be aware. Although their login pages indicate HHonors members can get free WiFi access, it is not entirely true. Only Gold and Platinum members get free access. I commented to the management that there is no indication of this requirement ANYWHERE on their login pages, they would not agree to update their login pages to reflect the truth of "free" WiFi access for HHonors members.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank MitchMcCluhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I understand your frustration regarding complimentary WiFi and only being available for our Gold and Diamond members. I apologize that you feel our advertising is misleading; we try to do our best to communicate this HHonors amenity and will reach out to our corporate office to see if there is a better way of communicating. We hope you will consider staying with us again when visiting Milpitas.
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Hollister, California
1 review
Reviewed 4 March 2014

Stayed a weekend there.. With parents and 3children.. And got woken up by emeregency alarm system.. Which told entire building to leave rooms immediately and not to use elevators bt was EXTREMELY upset that NOT ONE employee/manager came around to talk to guests.. during or after the matter.. i really think it was unprofessional.. they need to have a safety procedures for all employee! ( turned out to be iron left on in laundry room)..

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank safe0784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for taking the time to submit a review. I am sincerely sorry to hear that you and your family had to experience a fire alarm/scare at our hotel. I can certainly understand why you would be frustrated that nobody reached out to talk to you and give you feedback on status of the situation. We take safety and security extremely seriously at the hotel and conduct regular safety training with our staff. We plan to focus on communication training going forward to ensure that proper communication procedures are used when something like this occurs in the future. I do appreciate your sharing your experience.
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Santa Clara, California
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 March 2014

I have been a regular at this hotel for many years. Usually the service is excellent but they have fallen off as of late. The quality of the service at the front desk has fallen off considerably. Too bad as most of the people are really friendly and service minded. That being said the quality of the rooms and the housekeeping is excellent. The free breakfast is as good as it gets. The hotel resturant is just so so, but don't worry there are plenty of great places near by.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian7992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 3 April 2014
Thank you for taking the time to review our property. I am sorry that you felt you experienced less than stellar service from our Front Desk. We strive to provide excellent service and product and will share your comments with our staff as a training tool. Although there were a few bumps in the road, I'm happy to hear that you did enjoy our guest rooms, breakfast and the service of our housekeeping staff. I do hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Milpitas Silicon Valley

Property: Embassy Suites by Hilton Milpitas Silicon Valley
Address: 901 E Calaveras Blvd, at the corner of Hillview Avenue, Milpitas, CA 95035-5419
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milpitas
#7 Business Hotel in Milpitas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Milpitas Silicon Valley 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Milpitas Silicon Valley Hotel Milpitas
Milpitas Embassy Suites

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