Lovely hotel but want to talk specifically about the front desk receptionist Grace Milan. I had a wrong booking (Hilton Group) for a hotel the following day and only realised it very very late. 3:15am. I tried to call the hotel directly and no one was answering. I called Hilton Group customer service and they were going to charge me a night plus taxes even though I booked another hotel (Hilton Group) that was only 15 miles away from my original booking.
I thought I would try my luck at the front desk and so very happy I did. Grace was first very willing to be of assistance and understanding first and foremost of my situation. She even allowed me to use the reception phone as I tried calling the hotel directly from my room and was charged $19 even though no one answered. She called customer care for me, explained the situation and bada bing, no cancellation charge! If every hotel had a Grace at the front desk, life would be a lot more convenient. Thank you Grace for your assistance with resolving my issue and I look forward to see her smiling face when I come back Sunday.
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- Also Known As:
- Embassy Suites Milpitas Silicon Valley Hotel Milpitas
- Milpitas Embassy Suites