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“Good place for families to stay”

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Embassy Suites by Hilton Milpitas Silicon Valley
Ranked #7 of 20 Hotels in Milpitas
Mililani
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good place for families to stay”
4 of 5 bubbles Reviewed 23 July 2014

We have been staying at Embassy Suites for the last few years and just love this hotel. This one in comparison to the south San Fran and the Monterey seaside that we also stayed in this trip seemed to be needing more maintenance and older. There were issues with the bathroom with all of them with the toilet roll being so far away from the toilet, but with this particular embassy suites there was simply not enough towel hooks for our family of 5. That being said, the staff was very nice and polite and the breakfast once again was great and hearty with lots of choices. I was also happy to see they had nonfat milk this time. The manager's reception, if you can get back to the hotel in time for free drinks and snacks, is great also. One of the best parts about this one was having a Safeway right next door which made for easy and cheaper meals for us. The lack of free wifi was one the few downfalls for this hotel though.

Room Tip: Ask for corner rooms. They are definitely quieter and easier to access the elevator by.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank tiredmomofthreeboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 24 July 2014
tiredmomofthreeboys,

Thank you so much for your review of your stay. I am thrilled to hear that you enjoyed our complimentary manager's reception and the various offerings in the neighborhood. Milpitas is a small but diverse town. We appreciate your feedback on the maintenance, set up of the rooms as well as wireless access. We will definitely take your comments into consideration. We greatly appreciate your business and hope you will stay with us again soon.

Best Regards,
Roderick Spann
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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827 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

This has to be one of the older Embassy Suites. Dated room and bathroom, very strong smell of cleaning products in the room. Typical Embassy with a courtyard in the center, reasonably quiet, friendly staff, good breaksfast.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Dino19651965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 24 July 2014
Dino19651965,

Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you were pleased with our friendly staff and complimentary breakfast. I apologize for your frustration regarding our rooms and would like to let you know that we are on track for renovation in the near future. We hope you will consider staying with us again when visiting Milpitas.

Best Regards,
Roderick Spann
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 21 July 2014 via mobile

Stayed for two nights, 7/18 and 7/19. In our first room, the shower had a used washcloth and bar of soap on it. When I called the front desk, I was told the room wasn't ready yet. Not sure why we were given that room. Went downstairs and picked up key cards for another room. Second room was clean. The elevators were very, very slow. Also, Saturday night, the lobby area was pretty loud. There seemed to be a couple of parties going on. There were also a lot of kids running up and down the halls. Not the hotels fault, but still annoying. The first morning breakfast was nice. The second morning it seemed as if they were running out of things like juice, oatmeal, silverware....the managers reception was nice. Overall an okay stay.

Stayed July 2014
Helpful?
Thank Natalie813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 24 July 2014
Natalie813,

Thank you for taking the time to review our property. I am sorry for the room mix-up and the noise. Our hotel does tend to be a little more crowded on the weekends but we try our best to accommodate everyone with the least amount of inconvenience. We appreciate your feedback and will continue to work to improve our offerings. We hope you will consider staying with us again.

Best Regards,
Roderick Spann
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware, Ohio
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

First time to come to this Embassy Suites and was not disappointed at all. Everyone was friendly and greatly enjoyed the evening Manager Receptions and the morning cooked-to-order breakfast time. Rooms were large and clean and I liked the environment.

Room Tip: I always like the rooms on the upper floors
See more room tips
  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 24 July 2014
Lisa Y,

Thank you so much for choosing our hotel while visiting the Milpitas area. It's wonderful to hear that you enjoyed your stay and took advantage of our many offerings here at the property. We hope this first visit will not be your last.

Best Regards,
Roderick Spann
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Klamath Falls, Oregon
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

I'm on the fence about the rating of this motel, it was a bit above average, but not quite very good.
The outside of this motel is a bit dated, it looked a little worse for the wear, however when you step inside it was beautiful. The lobby was amazing, a pond with fish, a very nice breakfast area, the swimming area was incredible, as was the fitness room.
The motel rooms were decent, we were in a one bedroom King suite with a pullout couch. The bed was comfortable and the TV's were in good working order.
The downfalls, the room was a bit dark and dirty, the fan in the bathroom sounded like someone was scraping metal together, and there was no free wifi, with what you pay for the room they could at least throw in the wifi.
When we first arrived into our room the toilet seat was soaking wet and the fan to cool the room was obnoxiously loud and the room never seemed to get cool. The hot water in the shower was SO hot and you couldn't find a happy medium, it either drizzled (and I mean drizzled) cold water or poured out steaming hot water.
We had 4 people in our party and only 3 towels, so my son went to ask the front desk for an additional towel. They told him they would deliver it to the room in a few minutes, needless to say we never got the additional towel.
The swimming pool area was packed full of people to the point that my kids just decided it wasn't worth it, not to mention the water was super cold.
The location was a little weird as well, you either have to turn before it and hope there is a turn in for the motel, there is, or go past and do a u-turn and come back to it and hope to not miss the entrance.
It was nice and had some great features, definitely not the nicest Embassy suites I have ever stayed at. I have to say this was a several day vacation, 16 to be exact and out of those 16 days we were in motels half of that time and both times we stayed at an Embassy Suites or tried to it was a big disappointment. Normally we have much better luck with the chain of hotels. We were willing both times to pay a bit more for more luxury and relaxation and were let down both times, however still with a hefty price tag.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank smalltimetraveler08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 17 July 2014
smalltimetraveler08,

Thank you so much for your review of your stay. We certainly understand that you have a choice on where to stay and sincerely apologize that you experienced some housekeeping and maintenance issues while staying with us. We appreciate your feedback and can assure you that we will be using this example as a training tool with our staff. I will make sure that we look into the condition of the bathroom fan and shower and take care of the issues. We greatly appreciate your business and hope you will stay with us again soon..

Best Regards,
Roderick Spann
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pacifica, United States
1 review
5 of 5 bubbles Reviewed 11 July 2014

Had a great experience and this place was perfect for our family. We enjoyed the great breakfast in the morning, the afternoon snacks and drinks and the kids had a great time in the pool. Great value.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marybeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 17 July 2014
Marybeth D,

Thank you for your recent review. It's wonderful to hear our guests speak of our hotel as a great value because that really is our aim with the services we offer. We strive to provide the best customer service as possible by making our guests feel like family and thrilled to hear that we achieve that goal with you. We look forward to having you visit us again soon.

Best Regards,
Roderick Spann
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United States
1 review
5 of 5 bubbles Reviewed 9 July 2014

This hotel was beyond my expectations. Highly recommended people to stay here. Staff are very kind and efficient. I stayed at three different hotels in California during my first visit for a week and this hotel by far was the best.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Segen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roderick S, Guest Relations Manager at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, 10 July 2014
Segen B

What a great review! Thank you so much. As many things as we offer here at our property our staff members really are what make us so special. We appreciate the excellent feedback and any recommendations you send our way. Next time you are in the Bay Area we would love to serve you again.

Best Regards,
Roderick Spann
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Milpitas Silicon Valley

Property: Embassy Suites by Hilton Milpitas Silicon Valley
Address: 901 E Calaveras Blvd, at the corner of Hillview Avenue, Milpitas, CA 95035-5419
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milpitas
#7 Business Hotel in Milpitas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Milpitas Silicon Valley 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Milpitas Silicon Valley Hotel Milpitas
Milpitas Embassy Suites

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