My husband and I stay here quite frequently but we were very disappointed with the service that we received this past weekend. Because we had to be in the city all day long and wouldn't make it back at a reasonable time for check-in, we made an extra trip to Sheraton early that morning, and asked Ken (rep) to save a specific room for us. She said that particular room that we requested was available and would pre-block it. When we returned, we found out that she pre-blocked the wrong room!! We are very specific since some of the rooms have problems like bad signal to certain TV channels or slight odor, etc. We were highly upset! It wasn't like we were speaking a different language and we made a trip there for nothing. The management should better train her employees to better follow instructions!
Previous to this incident, I was on special medication that needed refrigeration. The front desk clerk said they could provide a complimentary refrigerator (when normally there is a fee) since it's health-related. After we checked out, of course there was a charge on my credit card. It was a hassle to clear it up with Billing.
Definitely not a 4-star hotel, maybe 2.5 or 3.
- Official Description (provided by the hotel):
- Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Odigeo, Travel Republic (UK) and Starwood so you can book your Sheraton San Jose Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Milpitas
- Milpitas Sheraton