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“Comfortable, modern, good service and value”

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Sheraton San Jose Hotel
Ranked #4 of 20 Hotels in Milpitas
Certificate of Excellence
Reviewed 28 July 2014

We really enjoyed staying in this hotel (while on vacation). While we chose it out of necessity, rather than location or anything else, we were pleasantly surprised both times we chose to stay there. The service was top-notch, with the bell boy and front desk staff being attentive, friendly (and even refusing tips!).

The free parking was a nice touch, given that the area doesn't really give you loads of free parking options.

The rooms (we stayed on the SPG Preferred Guest floor) were nice and big, with the views of the swimming pool, which is also quite nice.

I think the only thing I'd rate it down for is the breakfast buffet, which, for $20, isn't very rich on options. Given the free parking, though, it's a wash.

Room Tip: Rooms with the swimming pool view seem more cheerful.
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  • Stayed: July 2014, travelled as a couple
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Thank gosha83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 8 August 2014

Thank you for taking the time to share your feedback about your recent stay with us. We are happy to hear that you enjoyed your stay and we look forward to your next visit!

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128 - 134 of 354 reviews

Reviewed 23 July 2014

This is a typical Sheraton, well maintained and good service, in a business area just off the highway. It's definitely a great location for business travelers. There is no decent place to eat nearby, you need a car and the willingness to drive a few miles for some decent food.

  • Stayed: April 2014, travelled on business
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Thank axs666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 28 July 2014

Thank you for sharing your feedback! You are right about the accessibility to other restaurants in the area by saying that you need a car. However, we do have a restaurant a bar on property that serves breakfast, lunch and dinner, and we also offer in-room dining.
We appreciate that you chose to stay with us and look forward to your next stay.

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Reviewed 17 July 2014

I was very pleased with their customer service!

Sheraton helped set-up my workshop that was given last minute notice .From booking rooms, meeting space, working materials, and catering; everything was taken care of. Even when I had last minute changes, they were very accommodating.

The meeting space was good and it opened up to the terrace. This allowed my team to step out during meals and enjoy the fresh air. They also provided a staff member outside the meeting room who was quick to help.

I highly recommend contacting London Hine or Linda Murphy to set up your next Workshop!

  • Stayed: June 2014, travelled on business
    • Service
Thank Richie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 28 July 2014

We are glad that you had a successful workshop here and thank you for sharing your feedback with us and our future guests. As you mentioned, our meeting space opens up to the terrace which is great for any breaks in between meetings to re-energize the attendees.
We appreciate your recognition of our team members and hope that you will continue to choose us first for any future meeting needs. We look forward to the next meeting.

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Reviewed 10 July 2014

My extended family (6) stayed recently at the Sheraton San Jose and really enjoyed ourselves. The room(s) were very comfortable and the property gorgeous. Although we only stayed one night, the nearness to the freeway, restaurants, entertainment was perfect. Had a great meal a couple miles north, went to the movies a couple miles south and enjoyed the pool in the morning. We recommend this for the leisure traveler as well as the business traveler. If you have small children, other than the pool, there is not much for them to be occupied with. While we did not try the onsite restaurant, it looked like something we would have to try next time.

Room Tip: Room with the king size bed was very comfortable, the bathroom items top quality. Hotel is in a very...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 14 July 2014

Thank you for your feedback. I am glad that you enjoyed your stay and I look forward to your next visit!

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Reviewed 5 July 2014

Stayed here for a business meeting, and everything was very nice. The room was modern, clean and comfortable. The front desk staff were great about accommodating my request for a quiet room at the end of the hall, and very helpful any time I had a question.

The catering for our meeting was handled well, and they were very attentive about refreshing the coffee, tea, water, and snacks. The food exceeded my expectations for hotel fare, and there is a great patio area with a view of the pool and waterfall where we were served. Great space to get some fresh air and to check messages on breaks.

There are two downsides to this location that travelers should be aware of. First, you need a car, as there is truly nothing close to the hotel to walk to.

Secondly, the hotel shuttle policy is a bit irritating. They will take you within a 3-mile radius of the hotel to any office park. They will NOT take you to Great Mall (Even though they tout that as a reason to stay here on their website), or to any restaurant within this radius. I found that very odd, and it definitely frustrated several of the other participants at my conference who were stuck without a car. This means that location-wise, this hotel is really only a good choice if you're visiting one of the tech companies or office parks in the immediate area. Otherwise, choose an alternate location closer to shopping/restaurants if you don't have a car.

I had a car, luckily, and headed to Santana Row in San Jose each night for dinner. This is a very pleasant area to walk around, with a great variety of shopping, entertainment, and restaurants.

  • Stayed: May 2014, travelled on business
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1  Thank UsaTravelinfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 7 July 2014

Thank you for sharing your feedback with us and our future guests. We appreciate it and hope to see you here again!

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Reviewed 30 June 2014

Stayed in a cabana suite by the pool. Suite is a good size and clean. It is however very dark and the lighting poor. The room and furniture are very dated and along with the darkness in the room made for a very depressing atmosphere!
The bedroom windows rattled at the slightest wind outside. The air conditioning is so loud that in order to get some sleep we had to turn it off. Housekeeping was fantastic. There was a lot of care and thought in the cleaning of the room. Room service was also fast and good. The club level breakfast was so so. I skipped it on the second day. I must add that in the area, there aren't many great hotels. Have stayed in a few. Some are better than others but all in all nothing great.

  • Stayed: June 2014, travelled with family
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Thank l3tsg01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 7 July 2014

Thank you for taking the time to share your feedback regarding your recent stay. Your comments will help us in determining what we need to work on for further improvement. While the hotel may have seen better days, we are happy to know that our housekeeping team does a great job of maintaining and cleaning the rooms.

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Reviewed 24 June 2014

I booked a club-level suite for our four night stay with our children. Based upon previous reviews, I requested a courtyard-facing room. Upon check-in, our room at the sold-out hotel was instead facing the highway. Sol, at the front desk, kindly and quickly changed our reservation to two courtyard-facing adjacent rooms. We had a wonderful stay and an incredibly restful sleep. The club room itself was well-stocked and was similar to the club rooms at many Westin hotels we have visited. When we return to the SF bay area, we will be certain to stay at the Sheraton San Jose again. I highly recommend this hotel. The staff, service, rooms, and club level amenities were excellent!

Room Tip: choose a courtyard-facing room
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  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
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Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rlangley, General Manager at Sheraton San Jose Hotel, responded to this reviewResponded 14 July 2014

Thank you for your feedback, we are happy to hear that you had a great stay with us!
We appreciate your recognition of Sol, she is truly an asset and we are proud to have her on our team. We hope to see you here again soon!

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Additional Information about Sheraton San Jose Hotel

Address: 1801 Barber Ln, Milpitas, CA 95035-7419
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
Price Range: £90 - £333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton San Jose Hotel 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more   less 
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Also Known As:
Sheraton Milpitas
Milpitas Sheraton

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