Bare with me, I am still furious. We spent 6 hours in the car getting to our hotel, and it was a disappointment from the minute we pulled in. The hotel looked rundown just like the matching boarded up, barbwire fenced Denny's across the parking lot. I grew up in this city and it made me feel let down just pulling up, little did I know it was just the beginning.
We walked into the office and told the gentleman we wanted to check in. All goes well until he stated that for the room we wanted, we needed to pay more. We booked the room over a month prior on Orbitz in which our credit cards were already charged for the nights. I showed the gentleman (who I found out later was the manager) my print out from Orbitz stating how much the rates were, and what we were charged. He said if we wanted the room we booked, we would need to pay more money and that Orbitz had messed up. We were exhausted from the drive and just wanted to get to our room so I gave him my card and paid more. He gave us our key and we walked to our room.
Upon entering our room (it was a smoking room, which I dont expect to smell like roses) we were overwhelmed by the smell best described as an ashtray full of cigarettes left in the rain. On the floor there were multiple holes in the carpet, a ball of human hair was on the floor, the chairs were stained,the comforter was stained, the walls were deep yellow, and the lamp was broken. I proceeded to the restroom which the door did not close all the way, mold on the ceiling, initials carved into the wood under the window, rusty trash can, and a pen cap jammed into the ceiling. I was LIVID, but we had plans and had to leave to eat dinner.
While out, we called Orbitz trying to get a refund or even help to book another hotel but they said they could not help us unless the hotel agreed to work with us. Orbitz called our hotel where the manager refused to give us any sort of a refund because he claimed the room was fine. This is not Orbitz fault dont get me wrong, they tried to help! Orbitz said the hotel manager was willing to work with us and not to leave. I had my credit card in hand wanted to grab our stuff and get out.
We get back to the hotel where we visit the manager again. We proceeded to talk to him about the room and my boyfriend mentioned and I quote, "I am a guy, and by guy standards its completely disgusting". The manager began to argue with us saying and I quote again, "It is a smoking room, there are going to be holes in the carpet I cant fix it every time I mean what do you expect? What can I do?". He kept saying there was nothing wrong with the room and all he was willing to do was switch us rooms. We figured it was just a losing situation and we would never win so we accepted the room change.
After grabbing a new key card we proceeded to walk to our new room when we hear the manager yell to us "Wait, I already booked that room I need to give you another key card". Really sir? You are that disorganized? Anyways, we go back into the office, grab another key and walk to our new room which was 3 feet from the ice machine and maintenance room and opened the door.
The smell was not nearly as bad however the stains were everywhere, our tv remote did not work, the back of the main door was terribly trashed, tv was fuzzy, mold on the ceilings, more graffiti on the wood under the window and the shower floor was ATROCIOUS. I was so furious I was about to cry.
We go to leave to get some drinks when we notice our front door doesnt lock behind us. I was livid, so I sent my boyfriend to talk to the manager again. He walked with my boyfriend to our room and proceeded to tell my boyfriend it was HIS FAULT the door didnt lock. He said to my boyfriend it was because of the way he opened the door. After a few minutes he fixed it and my boyfriend walked back to my car and we left.
We go to leave the following day to get some breakfast, when behold! Our door doesnt lock....yet again. My boyfriend goes to the manager and says the door didnt lock. Manager comes back and says it just needed WD40, and after a few minutes it locks again. After that I was so angry it practically ruined my trip, we got back to the hotel, got our stuff and left. I have stayed in a hotel before where I saw a roach crawl across the floor, and I thought that was the worst hotel. I swear to you, this was HORRIBLE and the manager was incredibly rude, and not at all willing to do anything about what had happened. I am not trying to not pay for a room, I'm willing to pay for a room for what its worth. I would not pay $10 to stay in a hotel like this. I will NEVER stay in this hotel or any other Travelodge for that matter. I wish I could post all pictures so you all could see how horrible. I did not get a dime back for my hotel stay, nor an apology from the manager. Ridiculous, save yourselves DONT STAY HERE.
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- Also Known As:
- Travel Lodge Milpitas
- Milpitas Travel Lodge
- Milpitas Travelodge