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“Good enough for a short stay”

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Crowne Plaza San Jose - Silicon Valley
Ranked #2 of 20 Hotels in Milpitas
Certificate of Excellence
Reviewed 14 April 2012

It's one of those hotels that you feel it needs an update. It is still in good shape and clean, but it can use a touch of todays standards. Take for instands the old tv or the showerhead that is positioned too low. But those are more part of small hinder or more expected comfort. The real issue is one found in many US hotels: the paper thin walls. Sound insulation should be the standard as it provides a good night of sleep. My neighbor decided to get up at five in the morning when I was trying to fight my jetleg. He didn't make any extreem noise but I could hear it all. Bye bye sleep, hello rough hours at work.

Stayed: March 2012
Thank 14NABster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 30 April 2012

Dear 14NABster:

Thank you for sharing your comments on TripAdvisor. I am very sorry to read that you did not sleep well due to noise from outside the room. I know how it can be to get a good night's sleep away from home. I am glad to read that you found the room in good repair and clean but sorry that it did not meet your expectations.

The good new is that the hotel, including guest rooms, is going to be renovated this year. I hope that once it is completed, you will visit us again and let us know how you like the changes.

If you would like to discuss your stay in further detail, please do not hesitate to reach out to the Manager on Duty. Thank you again for taking the time to post a review.

Warm Regards,

Terry

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Reviewed 12 April 2012

If you are Chinese, I guess this hotel is one of your best choices to stay esp. for long time as it just takes you less than 5 minutes to walk to the opp. shopping center where you can take any kind of food you like and of course esp. Chinese food, besides, there is also a Chinese super market where you can find all kind of fresh fruit and vegetable and even simple fast food.

The hotel locates at the junction of 880 and 237 so it is also easy to drive anywhere you need.

We stayed there for more than one month and the room faces the highway side, but the noise is not from the road but from the air con, which operates like a jet plane rather than an A/C. The good news is that they have super good bed may be helpful for sleeping.

The standard room is just so so, but you can use their coffee mechine to cook hot water or coffee or tea, and if you are lucky, you can even have a refre. and microwave oven at room, which will be surely helpful for stay longer.

They have free shuttle bus for anywhere within 5 miles and I noticed the passengers are very happy to take the service.

The staff are nice and polite and helpful and you can find Chinese newspaper in the front desk.

  • Stayed: March 2012, travelled on business
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Thank zoe_nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 30 April 2012

Dear Zoe_nothing:

Thank you for sharing your review with the TripAdvisor community. I'm glad to read that the location of the hotel and the facilities were convenient for you. I am sorry to hear that the air conditioning was noisy; the hotel will be renovated this year so hopefully you will notice a positive difference when using the HVAC unit.

Please reach out to me if I may be of service and thank you again.

Warm Regards,
Terry

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Reviewed 6 April 2012

As far as hotels go this is fine if you are visiting Cisco. It is right at the edge of the Cisco campus. You can't walk to any decent restaurantes and I was not impressed with the restaurant in the hote. The rooms were fine, the staff was quite good. I was starving on check in, and the gift shop was closed. One of the attendants overheard this and offered me a candy bar which I found quite considerate. If the food in the restaurant were better, or there was some decent place to eat within walking distance it might get a better rating.

  • Stayed: March 2012, travelled on business
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Thank onobed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 14 April 2012

Dear onobed:

Thank you for sharing your detailed review here on TripAdvisor. We appreciate that you took the time to recognize the hotel staff and convenient location to the Cisco campus. I am sorry that our food and beverage service did not meet your expectations. Please reach out to the Manager on Duty if you would like to discuss your experience in further detail.

The restaurant and room service menu has been updated recently and along with the rest of the hotel, the restaurant and bar will be fully renovated this year. I hope that you will give us another try and we look forward to welcoming you back.

Thank you again!

Warm Regards,

Terry Schaefer

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Reviewed 21 March 2012

We used this hotel as our base for our wedding party. All our families and out of town guests stayed at this hotel. We could not be more happier with the service we received. Everyone was very helpful and friendly. David Wang, the sales manager, did a fantastic job. He went extra miles to make sure our event was smooth and accomodated our special requests. The location was very convenient, just off high ways I-880 and 237. There were plenty of restaurants and shops in walking distance. The shuttle service to the SJC airport made it so much easier for our guests.

  • Stayed: March 2012, travelled with family
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Thank HappyCustomerJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 14 April 2012

Dear HappyCustomerJW:

Thank you for sharing your experience with the TripAdvisor community and for recommending our hotel. We were very happy to host your wedding guests here and are delighted that you recognized David Wang, Sales Manager, for his excellent service.

Thank you again for your kind words and for choosing Crowne Plaza!

Warm Regards,

Terry Schaefer

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Reviewed 17 March 2012

Shuttle for everywhere, excellent service.
Vert friendly personal, thanks to Omar , Lupe and all the front desk, thanks for all your help

  • Stayed: March 2012
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Thank Jkkassem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 25 March 2012

Dear Jkkassem:

Thank you for staying with us and for recognizing Omar, Lupe and the front desk for their service. It was our pleasure to have you here and we hope to welcome you back soon!

Warm Regards,

Terry

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Reviewed 24 February 2012

Stayed for 5 + 2 nights for a business trip and due to a rental car issue, made intensive use of the shuttle serving all the local companies - starts as early as 5am to take airline crews to SJ airport, will take you to the office, and in the evening you just call and they pick you up. Fabulous!
As many of the reviewers mention, the food isn't the greatest strength at the hotel and you're better off across the street (hopefully you like Asian food) with different regional Chinese restaurants, huge supermarket with both Western and Asian supplies, sushi, Korean etc.
The rooms are in need of a renovation. Had to use the individual heating and it was horribly noisy. And the TV's and phones (I had to work from the room) are definitely NOT up to par (was on a Priority Club floor...)

  • Stayed: February 2012, travelled on business
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Thank FamilleDiF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 28 February 2012

Dear FamilleDiF,

Thank you very much for staying with us and for sharing your experience at our hotel! I am very pleased to hear that you were able to take advantage of our airport shuttle and that you enjoyed the nearby restaurants at Milpitas Square.

I will share your feedback regarding the food and beverage with the Executive team and I apologize for any inconvenience. FYI: the hotel will be fully renovated in 2012 and we look forward to welcoming you back!

Warm Regards,

Terry Schaefer

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Reviewed 18 January 2012

The hotel is just across a huge Chinese supermarket. There are also restaurants, bubble tea shop, bank, message and some other shops.

The rooms are large and bed is comfortable. Hotel has free wifi and the ice and vending machines are near the lift lobby.

Would stay here if coming to San Jose.

  • Stayed: December 2011, travelled with family
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1  Thank VinceVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Front Office Manager at Crowne Plaza San Jose - Silicon Valley, responded to this reviewResponded 29 January 2012

Dear VinceVW:

Thank you for sharing your experience with the TripAdvisor community. I'm glad to read that you found the room comfortable and the location convenient. We look forward to welcoming you back to our hotel on your next trip to Silicon Valley.

Best Regards,

Terry Schaefer
Assistant Guest Service Manager

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Additional Information about Crowne Plaza San Jose - Silicon Valley

Address: 777 Bellew Dr, Milpitas, CA 95035-7900
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Milpitas
#4 Business Hotel in Milpitas
Price Range: £91 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza San Jose - Silicon Valley 3.5*
Number of rooms: 304
Official Description (provided by the hotel):
We are pleased to announce that as of mid-July 2013, we have completed our full hotel renovation! Experience the fast-paced energy of Northern California's vibrant Silicon Valley when you stay at the Crowne Plaza San Jose - Silicon Valley. Situated just minutes from the Mineta San Jose International Airport, our modern hotel is the largest in Milpitas and offers the perfect combination of comfort and convenience right here in the "Capital of Silicon Valley." Whether you're visiting for business or pleasure, you'll enjoy our well-appointed guestrooms, spacious suites and fabulous service from our friendly staff and delicious food and beverage in our SEVENS BAR & GRILL. Connect to your social life or catch up on e-mails with our robust WiFi network and stay with us to discover your perfect home away from home right here in the energetic city of Milpitas, CA! ... more   less 
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Also Known As:
Crowne Plaza San Jose/Silicon Valley Hotel Milpitas
Crowne Plaza Milpitas
Crowne Plaza Hotel Milpitas

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