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“Great Value” 4 of 5 bubbles
Review of Crowne Plaza San Jose - Silicon Valley

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Crowne Plaza San Jose - Silicon Valley
Ranked #2 of 20 Hotels in Milpitas
Certificate of Excellence
Huntington Beach, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Value”
4 of 5 bubbles Reviewed 25 May 2014 via mobile

Was reluctant to book, because I wanted to be closer to downtown. Pleasantly surprised. The staff throughout was courteous and welcoming. Food in the restaurant was delicious too!!! Room is clean and spacious. Toiletries are if top quality. They even have a robe to use.

Stayed May 2014, travelled on business
Helpful?
Thank 1sassyflygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 28 May 2014
Hello 1 Sassyflygirl,

Thanks for taking the time to leave us a review about your most recent stay.

We're happy to hear that we were able to meet/ exceed your expectations.

We hope to see you again soom.

Regards,
Lamart Mcintosh
Asst. Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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334 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
London, United Kingdom
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

I stayed here for business for 4 nights. This place was exactly like I wanted. A large room (I took an executive room), nice bathroom, good shower, coffee machine (no fridge), quiet place, free parking, working AC (it was hot outside). The breakfast was enough (not too much choice, but enough). I would certainly recommend this hotel and found it very convenient for my meetings too. And for those who want to do a spot of shopping, the Great Mall (outlets) was a 9 minute drive away).

Room Tip: Executive rooms are perfect (I think 11th and 12th floor only).
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ihabelghazzawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 27 May 2014
Greetings Ihabelghazzawi,

Thanks for taking the time to leave us a review about your most recent stay in the Silicon Valley area.

We're happy to hear that our hotel provided exactly what you were looking for. We hope to see you again soon.

Thanks again.

Regards,
Lamart Mcintosh
Assistant Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lebanon
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

I was there last week for a business trip and stayed for 5 nights, and as a business hotel it is acceptable but definitely not a touristic one.
The rooms are clean, internet is average, the pool was closed for renovation so couldn't benefit from it.
The gym is small, in the morning we had to wait for each other to take roles on the treadmills.
Breakfast buffet is poor and is not fit for healthy people, the rate varies from one morning to another.
The location is perfect and almost near to everything: the outlet mall, the big IT players even to the far east market where you can find different types of restaurants.
The staff is really friendly, but upon checking out the lady on the reception gave me the invoice of another person, once i realized that i was already on my way to the airport.
The bar is good and always busy at night,
The thing i liked the most there, is the free shuttle which can take you anywhere anytime within 5 miles radius (if i am not mistaken).
also they do have the hertz car renting office, so it is easy to rent a car and returned back to the same location.

I would definitely recommend this hotel for people coming on a short business trip.

Cheers,

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RolandEid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 19 May 2014
Greetings RolandEid,

We truly appreciate you taking the time to leave us a review about your most recent stay in the Silicon Valley Area.

We're happy to hear that you enjoyed your stay for the most part but do undestand that there were some things that left a bit to be desired. Please rest assured that we have noted these concerns.

Thanks again for your review as this will only help us to get better.

Regards,
Lamart Mcintosh
Assistant Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

I come to the area once a month for work and this is always my first choice for a hotel. The rooms are clean and comfortable with high-quality toiletries (shampoo and conditioner) so I don't have to pack my own. The bar/restaurant is pleasant and usually lively with friendly bartenders. The free shuttle will transport you to nearby office buildings. The hotel is right across the street from a shopping center filled with Asian restaurants, and there is a small Starbucks about a five minute walk in the other direction next to a Chevron station. There is a small fitness center that is well maintained and contains several treadmills, an elliptical machine, weights, and yoga mats. There is no refrigerator or mini bar in the room, but you can buy incidentals next to the front desk.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DiceDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 19 May 2014
Hi DiceDiva,

Thanks for taking the time to leave us a review about your most recent stay. Also thanks for your continuing loyalty to our brand.

We're excited to hear that we have continually met your expectations of our property.

Thanks again for taking the time to leave us a review and we look forward to seeing you again soon.

Regards,
Lamart Mcintosh
Assistant Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 8 May 2014

Stayed here in July of 2013.
In fairness they were doing renovations to the bar and restaurant so they were were not showing off their best. I have since visited the hotel where a colleague had stayed in Nov 2013 and it since looks much better.
That's not what has made me rate this as terrible though. We had multiple people staying due to training in Milpitas. Many of them complained about poor service and especially the network speed (Wifi) was only 1Mb.
The front desk had a guy called C****r and he was awful with responding to requests and gave different answers about the problems with the internet. I had a Crowne Plaza Loyalty card but left it at home. C****r promised to follow up and never did, same occurred when I changed hotel for the weekend and checked back in. Hotel never got back, despite highlighting this was an issue.
The biggest service issue was the barman who argued with colleagues on two occasions, one was complaining to them when they wanted to split the bill for expenses and mis-charged people, charging other guests tabs on ours. Same guy was rude when a guest turned off the TV.
Will definitely not return to this hotel and will probably avoid Crowne Plaza due to this experience.

Room Tip: Pick a hotel with better service.
See more room tips
  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Seanok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 19 May 2014
Greetings Seanok,

Thanks for taking the time to leave us a review about your past stay at the Crowne Plaza San Jose back in July 2013.

I noticed that you brought up several issues which caused some inconvenience during your stay and I would love a oppportunity to get some more details.

Please feel free to contact me directly via my contact info provided below.

Thanks again for your review as this will only help us to get better.

Regards,
Lamart Mcintosh
Assistant Guest Service Manager
Email: lamart.mcintosh@ihg.com
Tele; 408-321-9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Vermont
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

The hotel was ok. Clean, neat, and staff was nice. But the location is terrible, it's near nothing to do, so you have to have a car there. It was close to the highway so we were able to drive to San Jose or MIlpitas easily. I wish they had a bigger gift shop/store with basic advil or any medication for someone who might be sick.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SVS85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 4 May 2014
Greetings SVS85,

Thanks for taking the time to leave us a four star review about your most recent trip to the Silicon Valley Area.

I'm sorry to hear that you found the location of our property a little isolated, however I noticed you were able to drive into San Jose. In regards to the medicinal items, we do have a variety of items available in our gift shop.

Thanks again for your review and we look forward to hosting you again soon.

Regards,
Lamart Mcintosh
Asst: Guest Service Manager
Crowne Plaza Milpitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smithfield
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

This Crowne Plaza Hotel was in a convenient location. We found the staff friendly, the rooms clean and nicely appointed. I would have liked to have seen a second chair in the room, but not having one was not a real disadvantage. We enjoyed our stay during this cross country trip and would recommend the hotel for other travelers.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RhondaP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaSJSV, Guest Relations Manager at Crowne Plaza San Jose - Silicon Valley, responded to this review, 16 April 2014
Greetings RhondaP2,

Thank you for taking the time to leave us a review about you're most recent stay at our property.

With so many options for business and personal travel i'm happy to hear that we were able to provide the comfort you were looking for in a hotel stay.

We'll look forward to hosting you again soon.

Thanks again,

Lamart Mcintosh
Asst. Guest Service Manager
Crowne Plaza Milpitas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza San Jose - Silicon Valley

Property: Crowne Plaza San Jose - Silicon Valley
Address: 777 Bellew Dr, Milpitas, CA 95035-7900
Phone Number:
Region: United States > California > Milpitas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Milpitas
#3 Family Hotel in Milpitas
#4 Business Hotel in Milpitas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza San Jose - Silicon Valley 3.5*
Number of rooms: 304
Official Description (provided by the hotel):
We are pleased to announce that as of mid-July 2013, we have completed our full hotel renovation! Experience the fast-paced energy of Northern California's vibrant Silicon Valley when you stay at the Crowne Plaza San Jose - Silicon Valley. Situated just minutes from the Mineta San Jose International Airport, our modern hotel is the largest in Milpitas and offers the perfect combination of comfort and convenience right here in the "Capital of Silicon Valley." Whether you're visiting for business or pleasure, you'll enjoy our well-appointed guestrooms, spacious suites and fabulous service from our friendly staff and delicious food and beverage in our SEVENS BAR & GRILL. Connect to your social life or catch up on e-mails with our robust WiFi network and stay with us to discover your perfect home away from home right here in the energetic city of Milpitas, CA! ... more   less 
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Also Known As:
Crowne Plaza San Jose/Silicon Valley Hotel Milpitas
Crowne Plaza Milpitas
Crowne Plaza Hotel Milpitas

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