This stay was for a business trip with 10 other co-workers. We had 6 rooms. Checked in, was sent to a room on the 3rd floor. Hallway reeked of cigarette smoke. Got to the room, it also smelled like smoke. Went back to the lobby and was moved to a room on the 2nd floor. Was informed that the 3rd floor was the smoking floor, although I was not told this when checking in nor asked if I wanted a smoking room. Checked the new room out due to the bad situation on check in and when I pulled back the sheets they had stains (looked like urine) on them, I went downstairs and asked for a clean set of sheets that I would put on myself. The mattress pad was stained as well (with what looked like urine). Both rooms when checking in had the windows open to presumably air the room out. The windows in the hallway were also opened. When I walked down to the window in the hallway to take a call, the walls had dead mayflies and the sill was dusty and dirty and the screen had holes in it.
Upon checking out, I was advised that since I had requested an early check in that the rooms had not been inspected. I feel that no inspection could have saved the experience, this hotel needs a lot of work. The girl behind the check in counter was very nice, and tried very hard, but the issues with this hotel are CLEARLY due to mis-management. A lot of training needs to be done as far as housekeeping.
Myself and most of my co-workers have checked out (as they also found the rooms to be unsuitable) and we stayed somewhere else. It was not a comfortable situation to rest.
I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Extended Stay, Expedia, Booking.com, TripOnline SA, Evoline ltd and Cancelon so you can book your Extended Stay America - San Jose - Milpitas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay America Milpitas
- Extended Stay Milpitas
- Milpitas Extended Stay