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“Amazing Customer Service!”

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Ayres Suites Mission Viejo
Ranked #1 of 5 Hotels in Mission Viejo
Certificate of Excellence
GreenLeadersGold level
Reviewed 30 June 2014

I recently stayed there with my daughters softball team and myself and one other mother were responsible for taking other girls on the team. I had lots of special requests and wants and they were all met with a smile! Nicole in particular was just a joy and went above and beyond to help! I will stay there again if we ever have a softball tournament in the area! I highly recommend this hotel.
D

Room Tip: Pick a room on the bottom floor with a sliding back door and patio. You can load your car right out...
  • Stayed: June 2014, travelled with family
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Thank deanna_dolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (397)
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208 - 214 of 397 reviews

Reviewed 27 June 2014

What a joy it was to be back at the Ayres Suites in Mission Viejo! My wife and I have been staying there for over 10 years and our visits just keep getting better! The friendly and competent front desk staff go out of their way to assure that your needs are taken care of throughout your visit. Dean Birtles, General Manager, has hired outstanding staff that provide outstanding service in all areas. It is very obvious that the hotel's mission is to provide a carefree environment where one can relax and enjoy the beautiful view of the Saddleback Mountains and surrounding valley. The rooms are spacious, quiet, and well appointed. The executive rooms have beautiful marble floors in the bathrooms, a comfortable working desk area, and a bar area, complete with microwave, refrigerator, and sink. The inviting swimming pool area offers shaded table areas, relaxing lounging chairs, and a large spa. The happy hour reception, offered during the week, has a delicious selection of food and drink each night. Jeff Roberts, Front Desk Supervisor, assures that your check-in and check-out are quick and accurate. He also is fabulous in accomodating your requests. Miquel provides a delicious breakfast that offers a great variety of food choices, included in your nightly rate. Located right off the 241, the Ayres Suites is very easy to find. If you are looking for a fantastic place in Southern California to stay, you need look no further. The Ayres Suites, Mission Viejo, is the place and I cannot wait to get back there in the near future! Hope to see you there :-)!

Room Tip: Rooms on the north side offer a stunning view of the mountains and the valley!
  • Stayed: February 2014, travelled with family
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Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Our family gathered at the Ayres Suites in Mission Viejo last weekend for our sons wedding. The stay was absolutely amazing.The rooms were so beautiful and confortable. We enjoyed hanging at the pool with the stunning view and meeting for breakfast in the morning. The entire staff was so friendly and accomodating, special thanks to Doreen for co-ordinating our stay. She was so kind and understanding and immediately responded to any questions or concerns I had pre arrival. Did I mention that the rates are extremely reasonably for such an awesome place. We will reccomend the Ayres to everyone. Looking forward to our next trip to Mission Viejo and the Ayres Suites..

Room Tip: We saw all the room sizes and can accommodate any needs you have.
  • Stayed: June 2014, travelled with family
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Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Mission Viejo, responded to this reviewResponded 27 June 2014

Dear Connie T,

Thank you very much for your considerate review and we're absolutely thrilled that you chose our hotel as the host for your son's wedding! We're delighted to hear that you and your guests loved our spacious guest rooms, world class amenities, and our friendly and attentive staff. At our hotel, we always strive to provide the best hospitality for all of our guests and we're happy to hear that we exceeded your expectations! We thank you again for your kind words and we hope to see you again soon!

Sincerely,

Dean Birtles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

This is a wonderful property with great amenities...a beautiful pool, excellent hot breakfast, spacious rooms and a peaceful atmosphere....EXCEPT....when sports teams are overnighting. The halls are full of running screaming athletes, the pool is like a piranha tank, and the breakfast room is like the zoo at feeding time. I advise to check before you make your reservations.

Room Tip: All rooms are excellent
  • Stayed: June 2014, travelled as a couple
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Thank Sunfl0wer3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

I just stayed four days at Ayres in Mission Viejo. Awesome place. The staff was friendly and accommodating. Easy check-in. Easy check-out. Great breakfast. Even a light dinner that was a big surprise!! It made being away from home so comfortable. The price is amazing when you realize that 5 miles away will cost you 3 times as much. The rooms are spacious and very nice.

Room Tip: It is worth the price savings to stay at Ayres and drive to the ocean.
  • Stayed: June 2014, travelled on business
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Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

I only stayed one night for my daughter's soccer tournament, but would have been happy to stay longer. There were a lot of classy touches at this unassuming hotel.
The complementary breakfast was far from the usual continental. It offered freshly cooked eggs, hash browns, bacon, pancakes on a large open grill with the chef making the food in front of you. Fresh oatmeal, fresh cut up fruit, a variety of yogurts, muffins, bagels and of course, cereal. Also the coffee was really good quality.
The lobby was lovely with fresh giant apples offered everyday.
The work out room, extremely clean and nicely laid out.
The rooms were spacious and so comfortable and exceptionally clean. No struggling to figure out lighting and remotes. Microwave and fridge were "quietly" nestled in the room. I also appreciate when I can actually open a window, if I prefer it to air conditioning. Here I had a choice.
Staff was super friendly and helpful. If I had to nit pick, I'd say, the pool area was a bit small. It happened to be very crowded with kids and teens and there wasn't a lot of lounging space. But all in all, a great value and distinctive choice over others in it's category.

  • Stayed: June 2014, travelled with family
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Thank lenoramay324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Mission Viejo, responded to this reviewResponded 18 June 2014

Dear lenoramay324,

Thank you very much for your lovely review and we're so happy that you decided to stay with us for your daughter's soccer tournament! We're delighted to hear that you enjoyed our scrumptious continental breakfast, our state-of-the-art fitness room, and our top tier amenities. Our staff always strives for excellent service and we're glad that they made such a grand impression on you and your family. We thank you once again for your kind recommendation and look forward to welcoming you back in the future!

Sincerely,

Dean Birtles
General Manager

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Reviewed 11 June 2014

This hotel is impeccably clean, and well managed. The rooms are of a nice size, the staff is helpful, and they serve a great complimentary breakfast as well as a light dinner on the weekdays between 5 and 7 p.m. I liked the location- it has the appearance of seclusion but within a very short distance is markets, restaurants, etc. Just a note if you have animal allergies: The beds have down pillows and blankets. However, if you speak to the desk personnel they will have housekeeping replace them with regular pillows and blankets. There is access to an exercise room with a television that you can actually hear, a pool, and a fountain area for lounging. Great place to stay!!

  • Stayed: June 2014, travelled on business
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Thank TheTraveling3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Mission Viejo, responded to this reviewResponded 17 June 2014

Dear TheTraveling3,

Thank you so much for your glowing review! We're so happy that you decided to stay at our hotel during your trip. We always aim for the best quality of service for all of or guests and we're thrilled that we made such a grand impression with you! We love hearing that you adored our delicious complimentary breakfast, our luxurious guest rooms, and our friendly hospitality! We strive to provide the best hospitality and service and are so happy that we were able to exceed your expectations. Once again, we thank you for your recommendation and we hope to see you again!

Sincerely,

Dean Birtles
General Manager

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Additional Information about Ayres Suites Mission Viejo

Address: 28941 Los Alisos Blvd, Mission Viejo, CA 92692-5934
Phone Number:
Region: United States > California > Orange County > Mission Viejo
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mission Viejo
Price Range: £101 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ayres Suites Mission Viejo 3*
Number of rooms: 115
Official Description (provided by the hotel):
The charm and elegance of a European Boutique hotel await you at Ayres Suites Mission Viejo! You’ll find all of the luxurious guest rooms at Ayres Suites Mission Viejo are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, microwaves, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Ayres Suites Mission Viejo welcomes travelers to all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Take in the exquisite views of Saddleback Mountain by hiking or mountain biking on one of the mountain's many scenic hiking trails. Nearby, the Irvine Spectrum offers various entertainment possibilities encompassing shopping, dining, Dave and Buster's video arcade, an IMAX theater and cinema, and the Improve comedy club. ... more   less 
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Ayres Suites Mission Viejo Hotel Mission Viejo

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