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“Poor upkeep and staffing neglect”

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DoubleTree by Hilton Modesto
Ranked #1 of 20 Hotels in Modesto
Certificate of Excellence
GreenLeadersSilver level
Westminster, California
2 reviews
“Poor upkeep and staffing neglect”
Reviewed 10 January 2013

I have stayed at other Double Tree hotels, but this by far was the worst. There were hugh sheets of paint peeling off the bathtub. So much that they had to be removed multiple times to prevent the drain from stopping up. We also had to make multiple calls to the front desk for extra towels/shower supplies and hide-a-bed. All these items did eventually come, but I have come to exspect much better service at other Hilton/Double tree hotels.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 562brianm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, Director at DoubleTree by Hilton Modesto, responded to this review, 17 January 2013
Thanks for staying with us. We appreciate your business & feedback.We appreciate your honest feedback about your recent stay with us. We see that the freshness of the room at our hotel was a problem during your stay. Guest satisfaction is our highest priority, and we’ve shared your comments with our team to resolve this situation. Thank you for bringing it to our attention, and we hope you’ll give us another chance the next time you travel to the area. Thanks
Pervez Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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English first
california
Level 5 Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 January 2013

I enjoyed my stay at this Doubletree. Because I am a Gold level member, I was able to choose my room via the website prior to arriving. Check-in was completed quickly. The lobby was spacious and attractive. My room was on a upper floor away from the busy street side of the hotel. The hotel is next to the convention center. My room was very large and had a small sofa and coffee table along with a desk and chest of drawers. There was a large flat screen t.v and the room had a refrigerator. I chose to eat in my room and was able to kick back, enjoy my dinner and watch the football game. The large bathroom was clean and modern. As usual for the Hilton family of hotels, the bed was very comfortable. The only drawback to the hotel was the parking. There was a parking garage across the street and hotel guests either had to park in the parking garage for a fee or try and find parking on the street. I chose to park on the street, but there was not much available. There are a lot of parking restriction and time limits, so you have to be careful where you park. I was given a voucher for a continental breakfast in the morning with an option to upgrade to the breakfast buffet for $5. I chose the upgrade. There were eggs, sausage, potatoes, as well as the continental breakfast items (yogurt, fruit, cereal, pastries, etc.) Coffee and orange juices were included. I would definitely stay here again!

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank questo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, Director of Rooms Operations at DoubleTree by Hilton Modesto, responded to this review, 12 January 2013
Dear Guest Questo
Thanks for your business and very kind words about our DoubleTree by Hilton Modesto.
We appreciate your stay with us & look forward to your future stays with Double Tree by Hilton Modesto. Thanks
Pervez Khan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
122 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 1 January 2013

Nice hotel downtown, reasonably clean and well decorated. Small but serviceable fitness area with outdoor pool and hot tub( prob. nice in summer but not too useful in Dec.!) We did hear the train but it didn't bother us. We had asked for a quiet room.
We used public parking garage across the street and it was easy to access.

Food was quite nice, certainly not gourmet. Just a warning-we were there on a Sunday night so hardly any restaurants were open downtown.

Did not find much to do in Modesto but did visit the Victorian mansion, the McHenry House. Worth a quick stop if you are in the area.

Room Tip: Ask for quiet.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, Director at DoubleTree by Hilton Modesto, responded to this review, 3 January 2013
Thanks for staying with us. We appreciate your business and nice feed back.
We are glade that you enjoyed the stay at DoubleTree by Hilton Modesto.
We look forward to your future stays with DoubleTree by Hilton Modesto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2012

From the moment you check in until the time you exit the property, the hotel and staff are worthy of the Hilton name. My wife and I were pleased by the friendly and helpful staff of this Doubletree Hotel. They went beyond their call to make sure our visit an enjoyable, memorable experience. Our room on the tenth floor commanded a speculator view of Modesto and the surrounding foothills. We enjoyed the sunset, quietness of our room, and all the amenities within our room. It was Thanksgiving eve and the hotel lobby was decorated with an elegant Christmas tree and made us feel that we were in a first class hotel. And of course their signature Doubletree cookies were a welcome treat at check-in. Recommend a stay at this property!

Room Tip: Stay on the tenth floor!
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pleased32414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, General Manager at DoubleTree by Hilton Modesto, responded to this review, 27 November 2012
Hello Pleased 32414
Thanks for staying with DoubleTree by hilton Modesto. We appreciate your kind words about our hotel and team members. We are here to provide the best possible service & experience to our valued guest. We look forward to your future stays with DoubleTree by Hilton Modesto. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level 6 Contributor
208 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 8 November 2012

The hotel was recomended to us by a local friend for its central location. This could not be more true as all places of interest or best restaurants are in walking distance.
My colleague and I enjoyed the very friendly andcompetent check in service and the affordable and quick valet parking. The rooms are spacious and very well equipped.
In the relatively small bar we enjoed excellent barfood and lovely service. Also the wine recomendations were helpful.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ovotherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, General Manager at DoubleTree by Hilton Modesto, responded to this review, 9 November 2012
Dear Ovotherm from Vienna,Austria.
Thanks for staying with us. It's great to hear that you were very happy with your stay, and that you enjoy DoubleTree by Hilton Modesto and Surrounding area's of Modesto. We want to ensure that every guest feels welcome and gets a top notch service while in town. It sounds like you did. Please keep us in mind when you return to the area in the future.
Thanks & Look forward to your future stays with DoubleTree by Hilton Modesto,California.
Pervez Khan
Director of Rooms Operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 November 2012

Overall this was a pleasant stay while I was in Modesto for a Photography conferece held at the hotel. Rooms were nice and big, very clean, and with all the amenities you would expect. Probably the best place to stay when in Modesto. The staff was friendly and helpful. Bar and Food Service was up to a fine standard. Definitely would stay again next time I am in Modesto.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TopExec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, General Manager at DoubleTree by Hilton Modesto, responded to this review, 6 November 2012
Dear Top Executive
Thanks for the business and kind remarks regarding the DoubleTree by Hilton Modesto and team members. We appreciate your comments. We look forward to your future stays with DoubleTree by Hilton Modesto.
Thanks
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Porterville
Level 6 Contributor
120 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 October 2012

We stayed here on a Saturday night after attending an event held at the hotel. For it's age (15 years +) it's in good condition. The decor is dated, but the rooms are of a reasonable size, clean, and the beds are comfortable. AAA rate was just under 100/night and that very fair for the area. The front desk staff was hit and miss. Checking in the service was mediocre at best....on of the 2 people working did not look up as she told me to get in the other line, she was not checking anyone in. The gentleman at the desk in the morning was great, professional and helpful.
Parking is across the street in a city lot, there is a bridge above the street to get to the hotel. Take your stub with you, the hotel validates the parking so it's free.
Restaurant and bar on site, the breakfast buffet was pricey but very good. business center and pool also. this hotel is within walking distance to fast food and sit down restaurants, movie theaters, and the Gallo Center theater.
Access to Hwy 99 is not simple, but not too difficult.
At the rate we paid I'd recommend the Doubletree, I'ts positives far outweigh the negatives.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lkm55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kole_Siefken, General Manager at DoubleTree by Hilton Modesto, responded to this review, 12 October 2012
Dear Guest IKM 55
Thanks for the business and your nicely written feed back. We appreciate your business and good words about our property. We apologize for any delay in our check in process and as such we have taken corrective action. We look forward to your future stays with DoubleTree by Hilton Modesto, California. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Modesto

Property: DoubleTree by Hilton Modesto
Address: 1150 9th St, Modesto, CA 95354-0823
Phone Number:
Region: United States > California > Modesto
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Modesto
#2 Family Hotel in Modesto
#2 Business Hotel in Modesto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Modesto 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
The Doubletree by Hilton Modesto is located in the heart of downtown Modesto. Our location is in the center of dining, shopping, entertainment and culture venues such as the Gallo Center for the Arts. Our bright and spacious 100% non-smoking guest room and suites feature a breezy California style with all the comforts and conveniences of home. Location To AttractionsDoubletree by Hilton Modesto is the crossroads for many Northern California destinations like Yosemite National Park, Castle Air Museum, Fresno, Sacramento, Napa Valley and the San Francisco Bay Area along with nearby Central Valley wineries. The hotel is also centrally located to several sports complexes like Rainbow Fields, Big League of Dreams, Pedretti Park and Mistlin Sports Park which hold soccer and baseball events. Whether your visit to Modesto entails work, play or both, our full-service hotel and caring, courteous staff look forward to welcoming you with our signature warm chocolate chip cookie. ... more   less 
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Also Known As:
Doubletree By Hilton Modesto Hotel Modesto
Doubletree Modesto
Modesto Doubletree

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