We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Has issues but were addressed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
DoubleTree by Hilton Hotel Monrovia - Pasadena Area
Ranked #1 of 7 Hotels in Monrovia
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 May 2014

The room I had a really smelly toilet, it smelled like a swerer leak. I contacted the desk and they took care of it right away. It turned out it was a sealent at the base of bowl. Staff was very friendly.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Scott V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (882)
Traveller rating
Traveller type
Time of year
Language
  • More languages

574 - 580 of 882 reviews

Reviewed 27 May 2014

Last week, I was traveling to Pasadena for work and chose to stay at the Doubletree by Hilton in Monrovia and had a great experience. The customer service was superb and I would recommend anyone to stay here. And the bed was beyond comfortable!!

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sara Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

I have stayed here several times and been completely satisfied with everything. This time though I was not, I was charged the military rate, where the breakfast buffet is included, I could stay and utilize the voucher as my flt was too early. I did not receive the refunded rate of $20 dollars that i paid for this?? The door on the bathroom was broke and would not close properly. The pillows were useless and flat.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this reviewResponded 17 June 2014

Dear Heather,

Thank you for your review. We're sorry your stay was not so wonderful this time. The room issues have been noted with our housekeeping and maintenance teams and they will address them. We hope you'll stay with us again next time!

Warmly,
Matthew Goo - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

I really hate giving this hotel 3 stars. It's very friendly, and as a Hilton Gold member I was treated really great. But... our room (1002) was a top-flight room -- a spa suite. But... there's not even a sliding door to the bathroom, just a curtain. A CURTAIN! And the glass that separates the sleeping area from the bathroom is about three-quarters high and separated by...a curtain. A CURTAIN. We're talking about a bathroom without a separate toilet room. I get the European feel they're trying to create but a curtain doesn't do it. We just shook our heads and were glad we were staying there only a night.

Otherwise, front desk check in very friendly. Breakfast staff extremely friendly. But... a curtain?!

Just beware. If a curtain separating the bathroom from the room in the suite doesn't bother you, then perhaps you might have rated it higher.

A curtain?!

Also, fyi: We were on the highway side of the room. Lots of highway noise at night.

Room Tip: Choose the side away from the highway and make sure, if you want a suite, that the bathroom has a do...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Herbert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this reviewResponded 17 June 2014

Dear Herbert,

Thank you so much for your candid review. We really appreciate your honesty about our open floor plan. I can certainly understand how this room just wouldn't be for everyone. We hope the next time you're in the area, you'll give us another chance!

Best regards,
Matthew Goo - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Great place to stay. Freeway close, has a great restaurant and also near great restaurants and shopping. Restaurant featured healthy food options; staff very accommodating to my business center needs and went beyond the call of duty to assist me.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Our stay was for one night and wish we could have stayed longer. The standard room we had was more of a luxury high end hotel room. Very spacious and clean. The draw back is, don't drink the bottle water int he room $5 for a bottle that you can buy at a store for $2.50...there is a refrigerator, bring your own water. Otherwise beautiful room and lobby!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank MichelleRGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

The hotel was nice. The staff for the most part was friendly. When we tried to check in the clown at the front desk said there were no rooms ready. The couple behind us went to check in and there room was ready. What the A-hole at the counter didn't know was that we were together. We planned this trip with our friends. When he became aware of this, suddenly a room was ready. What a dickbag.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this reviewResponded 17 June 2014

Dear Mike,

We thank you for your review of the hotel. We're sorry you received conflicting information from the Front Desk at check in. I hope the next time you're in the area, you'll give us another chance.

Best,
Matthew Goo - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Monrovia
0.2 mi away
Courtyard Los Angeles Pasadena/Monrovia
0.3 mi away
Hampton Inn Los Angeles/Arcadia/Pasadena
0.4 mi away
Embassy Suites by Hilton Arcadia Pasadena Area
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Garden Inn Arcadia/Pasadena Area
0.2 mi away
Extended Stay America - Los Angeles - Monrovia
0.4 mi away
SpringHill Suites Pasadena Arcadia
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Monrovia - Pasadena Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Monrovia - Pasadena Area

Address: 924 W Huntington Dr, Monrovia, CA 91016-3112
Phone Number:
Region: United States > California > Monrovia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Monrovia
Price Range: £104 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Monrovia - Pasadena Area 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
The DoubleTree by Hilton Monrovia - Pasadena Area is located near Los Angeles, Ontario, Burbank, Arcadia, Duarte and Irwindale, California in the heart of the San Gabriel Valley and offers contemporary hotel accommodations with spectacular views of the Foothills. Forward thinking designed guest rooms feature up-to-date conveniences like flat-panel TV's, mobile "My Table" work surface and our incredibly luxurious Sweet Dreams beds. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travel Republic (UK), Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Ebookers, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your DoubleTree by Hilton Hotel Monrovia - Pasadena Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Monrovia
Doubletree Monrovia
Monrovia Doubletree

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing