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61 - 66 of 278 reviews
Reviewed 11 December 2017

I recently stayed at this hotel and overall had a good experience. The room was great and more than adequate. At times, it can be a tad noisy due to the traffic. The service at check in / check out was great. The breakfast that was included was good.

Room tip: Pick Rooms away from the Motorway !
Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Jerry L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen L, General Manager at Courtyard Los Angeles Pasadena/Monrovia, responded to this reviewResponded 6 April 2018

Hello Jerry L,

Thank you for your great review. We hope to see you at the Courtyard Monrovia soon.

All the best,

Colleen

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

We like Courtyard by Marriott and stay in them regularly, along with other Marriott properties. This one is located right on the 210 - which is convenient for traveling. Unfortunately, we were in a room on the 8th floor in a room very near the freeway and sleep was elusive. If you can get a room with a higher number, it will be farther from the road, and the odd-numbered rooms should be not as noisy. The upside is that we did not hear any noise from the hallway or the elevator, which was next to our room.

The room was compact, but well designed, and squeaky clean.

Room tip: Odd high number rooms will be quieter.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank janeinlaguna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen L, General Manager at Courtyard Los Angeles Pasadena/Monrovia, responded to this reviewResponded 6 April 2018

Hello Jane H,

Thank you for filling out a review on Trip Advisor. I hope that you will give the Courtyard Monrovia another chance when your travels bring you back to the area.

Best regards,

Colleen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

As good as Marriott Courtyard properties get. Rooms have been recently renovated, clean and comfortable. Excellent staff, honored room request/location even when checking in late, recognized Rewards status. Wish my stay was longer!
If you want a slight negative, you can hear the traffic noise on the 210 in the morning with the westbound commuters in full swing. Not a big deal, just FYI.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Tomsak1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen L, General Manager at Courtyard Los Angeles Pasadena/Monrovia, responded to this reviewResponded 6 April 2018

Greetings Tomsak1,

Thank you for your awesome review!! we hope to see you again soon!!

All the best,

Colleen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

I have stayed at this hotel several times in the past, and each time breakfast was included.

I stayed one night at the hotel, and breakfast was included. Because there was only a single king bed, I wanted to switch to a queen room at the same price. The rate seemed to say it included a complimentary breakfast (see attached screenshot), but the customer "service" agent, Melissa, said it was not included. I started to get upset, and Melissa decided to escalate the situation. She said she was not "the kind of person that gives away free things" when I asked why breakfast was not included. I tried to bring my phone to show her why I thought breakfast should be included, but my phone ran out of batteries before I was able to. Melissa smirked and implied I had been lying. Long story short, we ended up in a screaming match. She refused to refund my stay and said I would be charged for the full amount. She refused to let me speak with her manager.

Even if I was in the wrong and breakfast should not be included in the rate, this is totally unacceptable customer service. I hope Melissa is fired for her actions. While I had to suck up my pride and stay this time, I definitely will avoid this hotel in the future. I've never been treated with such indignity at a hotel.

Date of stay: September 2017
Trip type: Travelled with family
1  Thank lgstarn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen L, General Manager at Courtyard Los Angeles Pasadena/Monrovia, responded to this reviewResponded 25 September 2017

Greetings lgstarn,

I do apologize for the confusion that you experienced at the hotel. You were booked under a state rate government rate that does not include breakfast. I am not sure if you are accustomed to booking or staying under the federal rate that does include breakfast. Either way I am very sorry that you were upset, and that you did not receive the customer service that we normally pride our self with. If you would like to discuss this further please do not hesitate to contact me directly at 626-531-8011 or colleen.langford@cymonrovia.com.

Kind regards,

Colleen Langford
General Manager

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Reviewed 28 August 2017

Traveled to the area for a few days with the family. Nice grounds, everything clean. Staff was friendly and helpful. Plenty of parking. Close to shops, within easy walking distance. Right off the highway, but quiet rooms. Can't come up with one complaint. Would stay here again in a heartbeat.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank jasonwF7679BW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colleen L, General Manager at Courtyard Los Angeles Pasadena/Monrovia, responded to this reviewResponded 25 September 2017

Greetings Jason W.

Thank you so much for your awesome review on Trip Advisor. We appreciate your feedback and look forward to seeing you on your next trip to Monrovia.

Best regards,

Colleen Langford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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