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“Decent but not great for business travel” 3 of 5 bubbles
Review of Hilton Garden Inn Los Angeles Montebello

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Hilton Garden Inn Los Angeles Montebello
Ranked #1 of 5 Hotels in Montebello
Certificate of Excellence
Houston, Texas
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Decent but not great for business travel”
3 of 5 bubbles Reviewed 22 August 2014

I stayed at the Hilton Garden Inn for 2 night this week. Here are the simple facts:

The Good:
- The hotel is clean and well maintained.
- The room and bathroom were also clean and the beds were comfortable.
- The hotel has a decent pool for anyone who wants to take a dip while visiting.
- The free cookies near the front desk were delicious!

The Bad:
- The internet is unbearably slow for anyone try to get ANY work done.
- The service is the restaurant was hit or miss. The first day my service was horrible, the second time I ate there it was decent.
- Can't really get around the service at the restaurant since there are many offerings nearby for food.
- The complimentary coffee seemed to be out more often than not, but I guess since it was free, you can't complain too much.
- One of the two elevators were down for a good part of our trip which wasn't terrible since this is only a 3 story property, but none the less was inconvenient.

I am going to recommend that our admin no longer book this hotel for business travel to this area. I do however believe it could be a great hotel for those looking to play golf at the course by the hotel.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Aneel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 30 August 2014
Thank you for your review and all of the comments and feedback. We appreciate them all and can only improve from them. Just so you are aware in the near future we are upgrading the internet speed, so we do have that to look forward too. Also there is an upgrade fee currently available that gives more strength is needed. We hope to welcome you back!
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636 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
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English first
United States
1 review
3 of 5 bubbles Reviewed 15 August 2014

We did not have good experience staying at this hotel. Bathroom was not clean and room had smokey smell. We had to sleep with open window to reduce the effect of smell. Hotel was fully booked we could not even change our room. Location is central and in mid of golf course location.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mantosh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 27 August 2014
We are sorry that you were not happy with your room and that we were not able to relocate to another room. We do care about our guests and would love for you to come back so you can see we can provide an exeptional stay!
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1 review
3 of 5 bubbles Reviewed 13 August 2014

The stay was pretty good, sometimes sitting outside on there patio, the service was bad. We would have to go inside and ask for help, or menu. Parking needs to be better. But otherwise, the stay was nice and quiet. I rate this place 3 1/2star

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank lisadF4146BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 30 August 2014
Thank you for your honest feedback. We have shared this information with our F&B Team as it gives opportunity to improve. We hope to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 August 2014 via mobile

Stayed here one night this week and had a great experience. The staff was friendly at check-in and even had great suggestions for surrounding dinner options. As others have stated, the hotel is not in the best area of town but it is somewhat isolated inside the golf course grounds, and we felt very safe there. Our room was on the first floor, and we found it very quiet, spacious, and comfortable. (Another reviewer complained of neighbor noise but we did not experience any of this and the hotel seemed rather full.) The beds are very comfortable, as they have dials for each side of the bed to control the level of firmness. The lobby is beautiful and has on site dining there. The rooms are not quite as fancy as the lobby, but they did not disappoint. I would stay here again, no question. I also liked that staying here put us out of some of the main congestion of LA traffic as we headed east upon checkout.

Stayed August 2014, travelled as a couple
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 30 August 2014
Thank you for your detailed review! we are happy you enjoyed the service and accomodations. Thank you for the details to help our other potential guests understand our property. We do hope you come see us again.
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Eden Prairie, United States
1 review
4 of 5 bubbles Reviewed 10 August 2014

Nice and comfortable. Try the golf as its a great value. This hotel sells out a lot because of the convention center next door so book early. Pretty location because of the golf course next to the hotel.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 30 August 2014
Thank you for your review! We love you comments and thank you for staying with us. Come back and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

We had a great time. We enjoyed the pool especially since the pool does not uses chlorine and instead uses sea salt. I have breathing problems and chlorine is a problem. I enjoyed having coffee by the fire and seating in the seating area by the pool. However, if the restaurant would stay open longer hours it would be more convenient!!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank mariasL5171CF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 30 August 2014
Thank you for the great review and feedback!We are thrilled you enjoyed the accomodations. Please come visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseau River, Mb
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

We have been at this Hilton since July 31/2014 and the hotel is very nice as to the free Internet it works when it wants to not great at all. The food is very good the chef is great I just wish the service was more consitant as at dinner time servise is great breakfest is not as good, as they need to work on this as were for another 2 days looking forother hotel. To bad that it just takes a couple of things like this to look elswhere.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kingdoctrucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this review, 4 August 2014
Thank you for the hosest review. We take all comments and use them to make things better. We will place a call to AT&T today in regards to the internet as there should be no issues, since we are equipeed with above brand standard rated AT&T equipment. For the food service we apologize, I will say the past two mornings have been hit hard unexpectedly but we know for the future when we have the group in house that was here for your stay. So sorry about that and we do care that you get the service you deserve. Consider giving another chance as we'd love for you to stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Los Angeles Montebello

Property: Hilton Garden Inn Los Angeles Montebello
Address: 801 Via San Clemente, Montebello, CA 90640-1643
Phone Number:
Region: United States > California > Montebello
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Montebello
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Los Angeles Montebello 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Los Angeles Montebello, CA hotel is the perfect center point of access to several of the most popular attractions in the Los Angeles Area. A hotel with On Site properties like the Montebello Country Club and Golf Course, Quiet Cannon Banquet and Conference Center and QC2020 Nightclub. 4 miles from Commerce Casino which features the LA Poker Classic, California State Poker Championship, World Poker Tournaments. And Commerce Hold Em Series 9 miles from the LOS ANGELES STAPLES CENTER, Los Angeles Convention Center, Dodgers Stadium and the NEW Nokia Live Center and 22 miles from Anaheim Convention Center 4 miles away from the Citadel Shopping Outlet Airport nearest: Los Angeles International Airport LAX (25 miles), Long Beach Airport LGB (21 miles), John Wayne Airport SNA (35 miles), and Bob Hope Burbank Airport BUR (23 miles) In the middle of the Premiere Tourist Attractions like Disneyland (20 miles)and the Universal Studios (17 miles), Downtown Los Angeles (8 miles) and Hollywood (15 miles) Located minutes away from USC University Hospital, USC -University of Southern California, Cal State LA -California State University Los Angelesand East Los Angeles College 1 mile away from the Carlson Wagonlit Travel Montebello Cities located in a few miles radius – Alhambra, Santa Fe Springs, Commerce, Vernon, Monterey Park, Whittier, Pico Rivera, San Gabriel, La Mirada, Norwalk, Long Beach, Pasadena and Cerritos ... more   less 
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Also Known As:
Hilton Garden Inn Los Angeles / Montebello Hotel Montebello
Montebello Hilton Garden Inn
Hilton Montebello

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