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“Beautiful hotel and location”

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Hilton Garden Inn Los Angeles Montebello
Ranked #1 of 6 Hotels in Montebello
Certificate of Excellence
Reviewed 27 August 2014

Nestled up against a golf course this hotel provides an oasis from the surrounding city for a very good price. The rooms are clean, big and comfortable. The entrance and common areas are well kept and upscale.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank 861claudinem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 30 August 2014

Thank you for the great review. We are happy you chose to stay with us. We'd love for you to come back again!

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Reviewed 27 August 2014

it was comfortable stay while i was on the business trip. the hotel was located in nice and quiet area. even though i didn't play golf, being surrounded by green felt refresh. staffs were all nice and kind, the room was clean. only thing i would point out about the room is they don't have remote control for all the lights and a/c like the most other hotels have. but i was satisfied with this overall stay

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Subin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 30 August 2014

Thank you so much for taking your time to review our hotel. We are pleased that you overall enjoyed the accomodations we provide. Please coma back and see us again.

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Reviewed 26 August 2014

All the amenities and services were classic Hilton; however the administrators need to return to management school!!! I stayed at the Hilton Garden in Montebello, CA for several days traveling from Denver for a wedding. On 08-16-14 at approx 4:30 am, a false fire alarm caused evacuation of the building. We learned the next day by an apologetic letter from the Gen. Mgr. Amy Tassio that the false alarm was caused by faulty elevator equipment. She furthermore offered “25% off your room rate on your next stay w/ us”. Understanding that I live in Denver and will probably never return, I asked during checkout if I could use my 25% at that time…. let the games begin! The clerk told me that I needed to speak w/ Front Office Dir. Paula Wright who wasn’t available. I have since left two detailed messages on her answering machine which hasn’t even prompted a courtesy return call! Both the offer and lack of response is insulting and beneath the Hilton Organization. Now, I request a full refund based on the Hilton H Honor 100% Satisfaction Guarantee; if you’re not satisfied, we don’t expect you to pay." I have since contacted Discover card and have initiated a dispute for the full amount paid based on the 100% Satisfaction Guarantee policy; I intend to post my full review including the status of the refund.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Ricardo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 27 August 2014

Thank you again for speaking to me the other day. We again apologize for the lack of follow through from management and it happeneing as their were personnel changes. We are happy that you took the time to vent your frustrations and accept our apologies. We do hope to have you back again!

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Reviewed 26 August 2014

Overall this hotel was a great place to stay. Our biggest issue was that there was no shower pressure. It was tucked away on a hill and golf course. Our kids used the pool everyday and enjoyed it. It was close to all of the sites we were going to visit. The problem was that you had to allow double the time to get to these sites due to the high traffic volume in the LA area.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 30 August 2014

Thank you for the review. We are happy you enjoyed that stay and understand the downfall of LA traffic. We hope you come see us again!

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Reviewed 22 August 2014

I stayed at the Hilton Garden Inn for 2 night this week. Here are the simple facts:

The Good:
- The hotel is clean and well maintained.
- The room and bathroom were also clean and the beds were comfortable.
- The hotel has a decent pool for anyone who wants to take a dip while visiting.
- The free cookies near the front desk were delicious!

The Bad:
- The internet is unbearably slow for anyone try to get ANY work done.
- The service is the restaurant was hit or miss. The first day my service was horrible, the second time I ate there it was decent.
- Can't really get around the service at the restaurant since there are many offerings nearby for food.
- The complimentary coffee seemed to be out more often than not, but I guess since it was free, you can't complain too much.
- One of the two elevators were down for a good part of our trip which wasn't terrible since this is only a 3 story property, but none the less was inconvenient.

I am going to recommend that our admin no longer book this hotel for business travel to this area. I do however believe it could be a great hotel for those looking to play golf at the course by the hotel.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
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1  Thank Neal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 30 August 2014

Thank you for your review and all of the comments and feedback. We appreciate them all and can only improve from them. Just so you are aware in the near future we are upgrading the internet speed, so we do have that to look forward too. Also there is an upgrade fee currently available that gives more strength is needed. We hope to welcome you back!

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Reviewed 15 August 2014

We did not have good experience staying at this hotel. Bathroom was not clean and room had smokey smell. We had to sleep with open window to reduce the effect of smell. Hotel was fully booked we could not even change our room. Location is central and in mid of golf course location.

  • Stayed: August 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Mantosh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 27 August 2014

We are sorry that you were not happy with your room and that we were not able to relocate to another room. We do care about our guests and would love for you to come back so you can see we can provide an exeptional stay!

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Reviewed 13 August 2014

The stay was pretty good, sometimes sitting outside on there patio, the service was bad. We would have to go inside and ask for help, or menu. Parking needs to be better. But otherwise, the stay was nice and quiet. I rate this place 3 1/2star

  • Stayed: August 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank lisadF4146BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded 30 August 2014

Thank you for your honest feedback. We have shared this information with our F&B Team as it gives opportunity to improve. We hope to welcome you back.

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Additional Information about Hilton Garden Inn Los Angeles Montebello

Address: 801 Via San Clemente, Montebello, CA 90640-1643
Phone Number:
Region: United States > California > Montebello
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Montebello
Price Range: £89 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles Montebello 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Los Angeles Montebello, CA hotel is the perfect center point of access to several of the most popular attractions in the Los Angeles Area. A hotel with On Site properties like the Montebello Country Club and Golf Course, Quiet Cannon Banquet and Conference Center and QC2020 Nightclub. 4 miles from Commerce Casino which features the LA Poker Classic, California State Poker Championship, World Poker Tournaments. And Commerce Hold Em Series 9 miles from the LOS ANGELES STAPLES CENTER, Los Angeles Convention Center, Dodgers Stadium and the NEW Nokia Live Center and 22 miles from Anaheim Convention Center 4 miles away from the Citadel Shopping Outlet Airport nearest: Los Angeles International Airport LAX (25 miles), Long Beach Airport LGB (21 miles), John Wayne Airport SNA (35 miles), and Bob Hope Burbank Airport BUR (23 miles) In the middle of the Premiere Tourist Attractions like Disneyland (20 miles)and the Universal Studios (17 miles), Downtown Los Angeles (8 miles) and Hollywood (15 miles) Located minutes away from USC University Hospital, USC -University of Southern California, Cal State LA -California State University Los Angelesand East Los Angeles College 1 mile away from the Carlson Wagonlit Travel Montebello Cities located in a few miles radius – Alhambra, Santa Fe Springs, Commerce, Vernon, Monterey Park, Whittier, Pico Rivera, San Gabriel, La Mirada, Norwalk, Long Beach, Pasadena and Cerritos ... more   less 
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Also Known As:
Hilton Garden Inn Los Angeles / Montebello Hotel Montebello
Montebello Hilton Garden Inn
Hilton Montebello

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