My husband & I drove 6-7 hours up the coast of California via route 1 through Big Sur celebrating our anniversary. When we arrived the staff was very kind. Patrick checked us in & was every nice! Upon entering our room, the carpet was damp in an area by the desk. It was uncomfortable to walk on those spots. We had to put towels down.
We called the front desk & spoke to Adnon. He was very accommodating & offered a room move. We were so tired & had already unpacked so we didn't want to move but thanked Adnon for his offer. His manager did not offer any other form of compensation other than $50 off our next stay?
During the night my husband and & I woke up at 1:30am extremely uncomfortable & hot! Even with the window open, there was NO breeze or air circulating. We called down to the front desk at 1:30am & found out from Chris at the front desk that there was airconditioning. We didn't know how to work it. When we figured out how to use it, it constantly ran loudly.
We woke up again @ 6:30am from horrible sleep due to our room being right over the Main Street. I informed the hotel we wanted a quiet room away from people, noise, since we were celebrating our anniversary. Why would you put guests celebrating a special occasion who want a quiet room directly in front of the street?
Overall, Adnon, Chris, Partick were very kind & understanding. Chris especially. They allowed is to check out early & waived the early checkout fee for us. The service Chris gave us was exceptional! I was shocked how understanding, & empathetic Chris was. Wow! Due to their customer service I would consider giving them another chance in the future.
Just a heads up, the rooms are small. My husband is 6'5" & I'm 5'3". We were feeling cramped. If you want great customer service, I highly recommend this hotel. But if you want larger, comfortable rooms, maybe not.
- Official Description (provided by the hotel):
- Craftsman-style inspired guestrooms in warm, inviting earth tones reflect Monterey’s relaxed and friendly style. Italian linens, luxurious bathrooms, mini refridgerator, complimentary Wi-Fi and a wealth of other thoughtful amenities creates guest rooms that exceed expectations. Additional features include a walnut desk and ergonomic chair, a plush chaise lounge and 32 inch flat screen TV. Most rooms include fireplaces. Bistro Abrego serves an eye opening breakfast menu and a locally inspired dinner menu, and there is a spacious heated swimming pool and hot tub to relax in. Complimentary parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ebookers, Priceline, Agoda, Traveltool, S.L.U., Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hotel Abrego reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Abrego Hotel Monterey