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“Outdated Hotel that has some issues”
Review of Hotel Abrego

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Hotel Abrego
Ranked #7 of 56 Hotels in Monterey
Certificate of Excellence
Reviewed 10 June 2014

We recently stayed at Hotel Abrego with a fairly large group in town for a wedding. When we checked in, we were told we were being put in one of their most interesting rooms. Well the joke was on us! We were in the "basement" as we referred to it, in an area in the back of the hotel, building 4. I think this was a store/maintenance room that they decided to turn into a hotel room. It was extremely dark even with all of the lights on and curtains open. Our room was terrible. We had bugs in the room several times, including ants in the bathroom, spiders climbing the walls, and roaches crawling by the window. Disgusting! The hotel is older and could definitely use updating, at least the parts that we saw. Friends of ours were on the top floor and liked their room better until they had roaches in the bathroom on our final night. I wouldn't recommend staying here. Stay at the Marriott where the other half of our wedding group stayed.

  • Stayed: June 2014, travelled with friends
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Thank CincinnatiTara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 20 June 2014

Thank you CincinnatiTara for sharing your stay on Trip Advisor. My sincere apologies you experienced several issues during your stay. The appropriate department managers have been notified of your issues. Please contact us directly if you wish to speak with management.

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1,171 - 1,177 of 2,455 reviews

Reviewed 8 June 2014

We stayed at the Abrego after doing lots of research on Trip Advisor. It completely surpassed our expectations. We stayed in the new section, completed in 2009, and it was absolutely lovely. The room was pristine and beautifully decorated. The lobby/restaurant area is fairly small but beautiful. Overall, we were absolutely thrilled with our short stay, and wished our travel plans had allowed for another night!

Room Tip: Stay in the new hotel section for the latest amenities, although we were told the older sections hav...
  • Stayed: June 2014, travelled with family
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Thank Diana110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 11 June 2014

Thank you Diana110 for your "Monterey gem" review! It's wonderful to hear we surpassed your expectations; a great guest experience is what we aim for. We look forward to your continued patronage at Hotel Abrego!

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Reviewed 7 June 2014 via mobile

We stayed here for 2 nights. The staff was very friendly and helpful. We needed to wash clothes and the front desk staff gave us free detergent and bounce sheets. The room was big enough and very clean. Beds and pillows were comfy. Close enough to walk to the wharf but a little hike to the aquarium and cannery row. I would stay here again!

Stayed: June 2014
2  Thank TLHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 11 June 2014

Thank you for sharing your review on Trip Advisor. We appreciate your kind words and are glad to hear you enjoyed your stay with us. We look forward to your return to Hotel Abrego in the future!

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Reviewed 3 June 2014

My husband & I drove 6-7 hours up the coast of California via route 1 through Big Sur celebrating our anniversary. When we arrived the staff was very kind. Patrick checked us in & was every nice! Upon entering our room, the carpet was damp in an area by the desk. It was uncomfortable to walk on those spots. We had to put towels down.

We called the front desk & spoke to Adnon. He was very accommodating & offered a room move. We were so tired & had already unpacked so we didn't want to move but thanked Adnon for his offer. His manager did not offer any other form of compensation other than $50 off our next stay?

During the night my husband and & I woke up at 1:30am extremely uncomfortable & hot! Even with the window open, there was NO breeze or air circulating. We called down to the front desk at 1:30am & found out from Chris at the front desk that there was airconditioning. We didn't know how to work it. When we figured out how to use it, it constantly ran loudly.

We woke up again @ 6:30am from horrible sleep due to our room being right over the Main Street. I informed the hotel we wanted a quiet room away from people, noise, since we were celebrating our anniversary. Why would you put guests celebrating a special occasion who want a quiet room directly in front of the street?

Overall, Adnon, Chris, Partick were very kind & understanding. Chris especially. They allowed is to check out early & waived the early checkout fee for us. The service Chris gave us was exceptional! I was shocked how understanding, & empathetic Chris was. Wow! Due to their customer service I would consider giving them another chance in the future.

Just a heads up, the rooms are small. My husband is 6'5" & I'm 5'3". We were feeling cramped. If you want great customer service, I highly recommend this hotel. But if you want larger, comfortable rooms, maybe not.

Room Tip: Ask to see the room in person first. They tend to be on the small side. Do not take a room near the...
  • Stayed: June 2014, travelled as a couple
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1  Thank GirlfromCulverCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 11 June 2014

Thank you GirlfromCulverCity for sharing your comments on Trip Advisor. My sincere apologies for the issues you experienced during your stay with us. It pleases me to hear that our management handled your situation with exceptional service. I hope you will give us another chance and allow us to show you a truly memorable Hotel Abrego experience.

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Reviewed 2 June 2014

The Hotel Abrego is quite modern and the room was very clean. The pool and hot tub area were nice and a good place to relax. The reception seems a little isolated compared to other hotels we have stayed in as it's in a separate block from the rooms but the staff were helpful enough.
The location is good and its a pleasant walk to the harbour and the wharf. The Aquarium area is a little further and probably need to drive to it.
Overall we enjoyed our short stay here.

  • Stayed: May 2014, travelled as a couple
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1  Thank mand77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 4 June 2014

Thank you mand77 for reviewing your stay at Hotel Abrego. It's pleasing to hear you enjoyed your stay and took advantage of our close proximity to downtown and Fisherman's Wharf. Keep us in mind for your next Monterey vacation!

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Reviewed 2 June 2014

We stayed here over Memorial Day weekend. The room was well appointed. We especially liked the fireplace in our room. The shower was large. The staff was very friendly. The location is walking distance to a number of restaurants. I definitely recommend this hotel. After we visited the aquarium, our youngest son asked to go back to this hotel

  • Stayed: May 2014, travelled with family
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1  Thank ilovegoogle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 4 June 2014

Thank you ilovegoogle for your excellent review! We greatly appreciate you sharing your experience with our fellow Trip Advisor readers. We hope to see you back at Hotel Abrego for another excellent stay!

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Reviewed 27 May 2014

I heard about the great reviews here and we decided to give it a shot. We stayed here one night during Thanksgiving weekend. The hotel was easy to find with plenty of parking. There was a fireplace with a somewhat comfy bed. We stayed on the first floor with our car right outside which was very convenient. We thought that it would be a great stay until the time we had to fall asleep. LET ME TELL YOU. Since we stayed on the first floor, we heard every single foot step going up the stairs and into their rooms. The walkway for the second floor was right above our bedroom. We didn't sleep the entire night. Mind you, I am a heavy sleeper. I can sleep anywhere! I am not sure where the other reviewers had their rooms, but for us, it was not a good night whatsoever.

  • Stayed: November 2013, travelled as a couple
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2  Thank dknaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy C, General Manager at Hotel Abrego, responded to this reviewResponded 4 June 2014

Thank you dknaps409 for reviewing your stay on Trip Advisor. My sincere apologies you encountered some noise issues and were unable to sleep during your stay with us. We would like to invite you back to show you a truly enjoyable Hotel Abrego guest experience you read about in our reviews. Please contact hotel management for further details.

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Additional Information about Hotel Abrego

Address: 755 Abrego Street, Monterey, CA 93940-3101
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Monterey
#7 Family Hotel in Monterey
#7 Business Hotel in Monterey
Price Range: £116 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Abrego 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Craftsman-style inspired guestrooms in warm, inviting earth tones reflect Monterey’s relaxed and friendly style. Italian linens, luxurious bathrooms, mini refridgerator, complimentary Wi-Fi and a wealth of other thoughtful amenities creates guest rooms that exceed expectations. Additional features include a walnut desk and ergonomic chair, a plush chaise lounge and 32 inch flat screen TV. Most rooms include fireplaces. Bistro Abrego serves an eye opening breakfast menu and a locally inspired dinner menu, and there is a spacious heated swimming pool and hot tub to relax in. Complimentary parking. ... more   less 
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Also Known As:
Abrego Hotel Monterey

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