I made a reservation May 27th 2012 on The Colton Inn's web site. My reservation, that I have in writing, states that the price for my stay from November 9th- 12th would be a grand total of $166.90. When I called to confirm my reservation on Sept 26th I spoke to Bill at the reservation desk. He confirmed that my reservation was still on at the price of $166.90 and that he would send another confirmation e-mail to me. I received that confirmation however a few moments later he sent an additional confirmation e-mail over to me with a price change. When I called him back to inquire about the price change he laughed at me said there is no way they will honor the pricing I had reserved unless I had something in writing but even then "I'm just the person who works at the reservation desk you will have to call back and speak to the manager Lisa." The next morning I called and spoke to Lisa she stated that "the system must have messed up on the pricing when you made the reservation and it should have never let the reservation go though" (But it did and again I have it in writing!) She said they would not honor the reservation and there was nothing that she could do about it! She told me that she would have the general manager, David, call me back within an hour to further discus it with me. 4 days later I still had not heard back from David. So on Oct 1 I called back and spoke to Donna, she stated that David would be calling me back with in the hour. The next day I finally received a call back from a very hostile David. He was EXTREMELY rude and told me it should have been obvious that they would never offer two nights free. It was not obvious due to the reservation that I made on their website stated that it was! WHICH AGAIN I HAVE IN WRITING! David did not even offer to try to work something out with me on my reservation, his only statement was "So do you want to cancel your reservation or not" If this is how they treat their customers and run their establishment I dont know how they stay in business. I will never stay at this hotel and I will make it a point to let everyone know just how unprofessional they are!
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- Also Known As:
- Colton Hotel Monterey