This hotel had the worst service that I have had at an establishment! When I arrived I told the front desk manager that I did not have a credit card for incidentals but that my mom wanted to put her credit card on file for the incidentals. The front desk manager had a huge attitude about it and started acting extremely rude and talked in a condescending tone not only to me but also to my mother on the phone. I have never had somebody act so rude when I was trying to get them a credit card on file. After arguing with him for about 5 minutes, he finally said that we could email him the credit card information. Then after it took more than 2 minutes( it only took a matter of 5 minutes to get the email to him) he was having an attitude because it wasn't getting emailed as fast as he would have liked! He was the rudest person that I have ever met and I will never again stay at that hotel, nor will I ever recommend that hotel to someone else! I wouldn't even recommend that hotel to someone that I hated! The owners need to fire that front desk manager as soon as possible!!! I would rather sleep in my car than stay in that hotel and be treated that rudely again!!!
- Official Description (provided by the hotel):
- Red Roof Inn & Suites Monterey is non-smoking and has 55 rooms ranging from standard accommodations to suites. All rooms feature free WiFi, a 32" LED TV, a microwave, refrigerator, In-Room Coffee, a hair dryer, and an iron & ironing board. Enjoy quality time with the family in one of our 2 Family Suites offering 2 king sized beds, jetted spa tub a living area with a fireplace and two 32" LED TV's. Experience our complimentary coffee and tea in the Lobby. We also offer an on-site snack machine, soda machine and ice machine and feature a cafe shop conveniently located on our lot. The Red Roof Inn & Suites Monterey has ample parking able to accommodate any size vehicle. We also have an on-site RV Park which includes hook-ups ranging from electric 120v line, water, cable and septic station for all RV guests. We can accommodate RV sizes ranging anywhere from 10'-60'. One family pet per room is welcome. ... more less
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- Also Known As:
- America`s Best Value Inn And Suites - Cypress Tree Inn
- America`s Best Value Inn & Suites - Cypress Tree Hotel Monterey