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“Nice People, Poor Service” 2 of 5 bubbles
Review of Accista Spa

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Accista Spa
CA
Level Contributor
142 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“Nice People, Poor Service”
2 of 5 bubbles Reviewed 9 December 2013

First you need to be aware that this spa is under renovation and is changing to a Marilyn Monroe spa. Hopefully the changes will be for the better! The people were all wonderful, very friendly. I had a pedicure that had just a large copper "bowl" to soak your feet in, while the manicurist, My, had to sit on an upside down plastic bucket! My chair was a wicker seat with pads, nothing special. The massage was almost non-existent and the toenail painting was really sloppy. It looked like a child had done it! There were stains on the carpet in the hallway upstairs. Hoping that it will be replaced when they finish the remodel. As I said, the people were great, and they did give me a discount when I mentioned that I had not been satisfied, but I'm not sure I would return....definitely not for a pedicure!!!

Visited December 2013
Helpful?
Thank Jomomma8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Monterey, California
Level Contributor
74 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“Excellent, consistent service”
4 of 5 bubbles Reviewed 4 July 2013 via mobile

As a Monterey Peninsula resident, I love the Accista Spa. They provide consistent, excellent service in a beautiful, modern and clean environment. The spa menu is top notch. The spa staff is courteous, friendly and warm.

Visited June 2013
Helpful?
Thank ninja1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
california
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Wonderful Experience”
5 of 5 bubbles Reviewed 28 October 2012

Just left Accista spa, my wife and I just got a massage and facial then spent time in the couples retreat. I get a massage once every two to three weeks. We both had Susan, she is the best massage therapist I have had. Karla gave us the facial, my wife has more experience there. She says its one of the best she's had. It's is our first time here, it's a 4 hour drive for us but we will be back.

Visited October 2012
Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Bad Spa Experience”
3 of 5 bubbles Reviewed 23 July 2012

Spa Experience was a mess. Don't be fooled. They quote you a price on a massage and then charge you a mandatory gratuity on it even if it wasn't any good. I did have a good one but my husband decided not to have one at the last minute and they have a 24 hour cancellation policy, which I understand, but he had to pay the mandatory gratuity also, even though he had nothing done.

Helpful?
Thank LynneHolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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