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“Nice Stay In Perfect Location!” 4 of 5 bubbles
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Chandler,AZ
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice Stay In Perfect Location!”
4 of 5 bubbles Reviewed 15 November 2013

We stayed at Portola Hotel and Spa in November 2013 and really enjoyed ourselves! The lobby is beautiful and they give you cookies when you check in. Rooms were very comfortable with all necessary amenities and your own personal Keurig! This is a very GREEN hotel so I don't believe their is A/C but we didn't need it in November. We kept our window open and could hear the sea lions! Speaking of that...the location is the best thing about this property! You can walk out the lobby door and practically walk onto the Wharf! So nice to be able to be within walking distance of good restaurants. But, you don't have to leave your hotel for good food! Jacks was great and the hotel also has a great Brewery Restaurant as well (can't remember name). If I had to critique anything I would say the walls are very thin...very very thin... However, I would stay here again. Great for couples or families. It's a tad pricy but I think if you just want to experience Monterey, this is a great place to stay to do it.

Room Tip: If you want a view...stay on the highest floor
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wendyzChandler_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (544)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
Monterey, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 November 2013

First time in Monterey and the first time I stayed at the hotel. I was surprised at the cleanliness of the hotel inside and outside. Decorated nicely. The rooms were not super large but they were clean, comfortable and the beds super comfortable. I especially loved the first quality of bedding used on the beds (soft down comforters). Staff was helpful from the room service, valet to the registration staff. It was good to see a hotel that really catered to its guest. The staff was friendly and ready to help, especially Jenna, Robert and Chris. "Kudos" to the manager and her staff! Thank you!!!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 November 2013

Hotel has a good location close to everything but other the that it is an ok hotel. It is just a place to stay, nothing major. The Spa is also nothing major, felt more like an after thought. As other reviews have mentioned, the walls are paper thin and you can hear everything. Didn't bother us too much but if you are a light sleeper, I can see how this will be bothersome.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Noemivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 14 November 2013
Thank you for taking the time to write a review on TripAdvisor. We appreciate your feedback and do hope you will return to Monterey and the Portola Hotel & Spa soon. Please let us know while you are here if there is anything we can do to make your stay more enjoyable.

Thank you again for taking the time to share your feedback.

Sincerely,
The Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 November 2013

I recently spearheaded a trip for a group of golfers down to Monterrey.
Twenty of us stayed at the Portola Hotel and Spa for the second year in a row. We loved the service, the amenities and the location. The staff was friendly and outstanding and the rooms excellent and clean at a fair price. What we like best is the fantastic location 100 yards or so from the Pier. We walked to a great fresh local seafood dinner at Abalonetti's on the pier (its the best of all of the restaurants on the pier) and enjoyed too much wine and had a short pleasant walk back to the hotel. We all agreed the location and services are excellent and we will be back next year at the Portola Hotel. Also the SPA there is the "sleeper"...it is very, very good with the Jacuzzi, pool and massage rooms, etc.

Room Tip: Get a Bay View for sure
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  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, OR
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

This was our third stay here, and the property has improved with each visit. It was perfect for our group meeting of ~400. A 70-minute walk will get you at the butterfly sanctuary in Pacific Grove. There are easily a dozen eateries within a 45-minute walk. The TV feed needs improvement, and the room safe wasn't working.

Room Tip: If barking seals annoy you, get a room on the east side.
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  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JBPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

First class - the room was wall equipped, well decorated, comfortable, warm and inviting. The bed was lucious - I would have taken the mattress home with me if I could! The staff were all lovely, and the hotel is in a perfect position for everything Monterey has to offer...

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shorty0168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 19 November 2013
Thank you for taking the time to share your experience on TripAdvisor. We were delighted to hear you enjoyed your stay and we hope you return to visit us again soon.

All of the Portola Hotel mattresses are made locally from Monterey Mattress Co. and can be purchased through the company directly if you do decide you would like to take a mattress like Portola's home.

Thank you again for taking the time to write a review.

Sincerely,
The Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aptos, California
1 review
5 of 5 bubbles Reviewed 11 November 2013

Our group of 40 stayed at the Portola for 4 days and nights and had a wonderful time. Events in the hotel were all handled perfectly: great meeting rooms, great AV support, great group meals, and great staff support as needed. We loved the ambiance of the hotel, the friendly and professional service, the location, and the comfortable rooms. This group travels widely and well so is not easily pleased. Without exception everyone found the experience at the Portola excellent.

Room Tip: We liked the main part of the hotel
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Green Features: Top notch. A real example of practicing good environmental principles
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jen704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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