We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Customer Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Portola Hotel & Spa at Monterey Bay
Ranked #16 of 56 Hotels in Monterey
GreenLeadersGold level
Reviewed 20 February 2014

For more than 20 years, our association has been holding a week-long annual conference at the Portola Hotel and Spa. We have been extremely pleased with the excellent customer service provided from planning through completion. The entire staff is very friendly, accommodating, and extremely helpful in making our conference a huge success! Many thanks to everyone at the Portola Hotel and Spa!

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 21 February 2014

We were thrilled to hear that your conference has been with the Portola Hotel & Spa for the last 20 years and we hope to have you with us for the next 20! Monterey is a beautiful destination and a great place for an annual meeting. We appreciate you taking the time to write a review on TripAdvisor and we hope to welcome you back soon.

Sincerely,
The Portola Hotel & Spa Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,487)
There are newer reviews for Portola Hotel & Spa at Monterey Bay
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,169 - 1,175 of 2,487 reviews

Reviewed 19 February 2014

OVERALL experience - a GREAT stay at the Portola Hotel and Spa. Great deal I bought from Costco which added the appeal for me to book a reservation. Being pet friendly, I was expecting a less than stellar odor and cleanliness management due to pet dander and pet "accidents" BUT NONE! A+ for that! The entire place is cleaned and disinfected VERY WELL and even the rooms that pets are allowed, are clean and pet odor free. The ONLY problem was the Keurig coffee maker in our room did not work.

Most importantly though - EVERY STAFF and I mean EVERY STAFF (front desk/restaurants /room service/spa...everyone WE ENCOUNTERED WERE FRIENDLY, COURTEUS, PROFESSIONAL, VERY ACCOMODATING. I will come back and stay again with you. Thank you.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SFDomingo1289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

If you are looking for a wonderful spot right near the ocean but also convenient to downtown, stay at the Portola. The staff is very friendly and accommodating. The rooms are comfortable and the food and atmosphere at Peter B's Brew Pub is great. The Portola is an environmentally friendly hotel as their dedication to environment is apparent with their LEED certification.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lkasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

I was eagerly anticipating staying after booking a harbor view room with the romance package for my hubby's birthday as well as Valentine's day weekend celebration. The hotel is wonderful and is so close to all the attractions Monterey Bay has to offer. It is within walking distance to so much. We were greeted by valet upon arrival but were on a motorcycle and they were still welcoming and offered up a place to grab a bite after checking in.

Checkin was smooth and friendly and we even got chocolate chip cookies. The room was clean and spacious and the bed was quite comfortable. Our view was awesome and our stay was great. We are already planning our next trip back.

We had breakfast in the hotel (Jack's) which was part of our room package and it was scrumptious. Omelet bar, mamosas - awesome!

All around an excellent visit. Thanks Portola!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ginger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

Great location in the heart of Monterey. The hotel was clean and well run. It had amenities, but somewhat dated. The walls between the rooms were very thin. Could hear the T.V. Next door clearly, also the person snoring. The Fitness center was clean, but the equipment was well used. The staff was great. Outstanding restaurant (Jack's). The bar was very pleasant. Unfortunately/fortunately there is a Club across the street from the hotel, but it is very noisy until 2:00 am.

Stayed: February 2014, travelled as a couple
Thank Msm956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 17 February 2014

Thank you for taking the time to write a review on TripAdvisor. We appreciate your feedback and we do our best to share your experience with our team. We were delighted to hear you had an opportunity to dine in Jacks Restaurant during your stay and hope you enjoyed the food and service.

Once again, thank you for taking the time to write a review. We look forward to welcoming you back soon!

Sincerely,
The Portola Hotel & Spa Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

I stayed at the Portola for a business conference. Really liked the location but the hotel is showing its age. Room was comfortable and clean but not special. Meeting spaces were well equipped. Staff was helpful and friendly.
Good stay, good conference, but not special.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scott E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 17 February 2014

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We are constantly striving to improve our Hotel to improve upon every guest experience. The next time you are on property please let us know what we can do to make your stay special. We value you as a guest and we want you to know that we greatly appreciate your feedback.

Thank you again, and we look forward to welcoming you back to the Portola Hotel & Spa.

Sincerely,
The Portola Hotel & Spa Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

We drove up the coast on a whim and decided to stay at the Portola Hotel in Monterey. We have stayed here once before and just loved it. The hotel rooms are so luxurious and the atmosphere is very relaxing. The thing that is most pleasant at the hotel is the staff. They make you feel at home before you even walk in the front door. Robert at the front desk was so welcoming and friendly. He answered all of our questions and made sure we were well taken care of. He made sure to get us a room that had a pull out bed for our daughter and signed her up for the Portola Pirate kids treasure hunt! We stayed in a King Suite and the room had a huge balcony that overlooked a beautiful courtyard. It was lovely to sit outside and drink coffee in the morning. If you are going to Monterey, stay here! You will have a great time!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelingBeanX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 18 February 2014

Thank you for taking the time to write a review on TripAdvisor. We were thrilled to hear that your travel up the coast resulted in a stay at the Portola Hotel! We strive to ensure every guest experience is great and we are delighted to hear that Robert went above and beyond to meet your expectations. We look forward to welcoming you and your family back soon for Voyage 2 of the Portola Pirate Program.

Once again, thank you for taking the time to write a review.

Sincerely,
The Portola Hotel & Spa Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Monterey hotels
1.1 mi away
InterContinental The Clement Monterey
0.7 mi away
Monterey Bay Inn
Monterey Bay Inn
#5 of 56 in Monterey
1,626 reviews
1.0 mi away
Spindrift Inn
Spindrift Inn
#2 of 56 in Monterey
1,990 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel Abrego
Hotel Abrego
#8 of 56 in Monterey
2,453 reviews
2.1 mi away
Monterey Tides, a Joie de Vivre hotel
0.1 mi away
Monterey Marriott
Monterey Marriott
#15 of 56 in Monterey
1,306 reviews
Show Prices
Show Prices
Show Prices

Been to Portola Hotel & Spa at Monterey Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range: £150 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ctrip TA, Travel Republic (UK), Agoda, Ebookers, 5viajes2012 S.L., Evoline ltd, Cancelon, getaroom.com and HotelQuickly so you can book your Portola Hotel & Spa at Monterey Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing