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“Not my favorite”

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Portola Hotel & Spa at Monterey Bay
Ranked #14 of 56 Hotels in Monterey
GreenLeadersGold level
Paso Robles Wine Region, California
Level 5 Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not my favorite”
Reviewed 22 April 2014

We have stayed in a number of hotels large and small in Monterey. However the Portola was our least favorite. The staff uncaring and robotic, the facility sterile. Upside, the rooms are a good value, and they are nice. However if you are looking for a warm ambiance or friendly helpful staff my recommendation is to look elsewhere.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank UziL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 2 May 2014
Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences.

We look forward to welcoming you back to Monterey soon!

Sincerely,
Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Portland, Oregon
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 April 2014

Having stayed here twice, I want to return again and again. The hotel is lovely. Our room spacious, clean, and it just felt refreshing. Maybe it's just the smell of the ocean (and the sea critters out there), but this hotel is not pretentious like some I've visited. For a large facility, I really got a boutique feel.

Now about the location. Truly can't be beat, especially for families. Everything to entertain, all within a short walk.

I don't know about the dining on site as we spent all our meals on the wharf or in Carmel, just a quick drive away.

We all get the biggest smile when we're greeted by the friendly sea lions.

Note: There is no such thing as free parking in Monterey. If you think you can park on the street and not be ticketed, think again. The city is exceptionally efficient in this respect.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank TravelNurseOHN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 April 2014

Our experience at Portola was good, but not nearly up to the 4-diamond standards inidcated on the plaques in the lobby.

The lobby is an atrium. Nice, but a little messy with leaves throughout.

Check-in was okay. We got to the hotel early (noon). They said our room was being cleaned, so we walked to Cannery Row for lunch. When we checked back at almost 3, the room still was not ready. That was disappointing. A few minutes more of waiting (and lots of calls by the guy at the front desk), and they said it was done.

The room itself was spacious and nicely decorated. It had a "balcony" overlooking the "courtyard," which turned out to be a patio with a flowerbox looking directly at a wall of the next buidling. The hotel is spread out across several buildings. All of the "balconies" that we could see, however, looked onto "courtyards" that were really cement walkways with a few dull flowerboxes. Since the room didn't have air conditioning and it was really hot in there, even though the temperature outside wasn't above 70, we sat outside on our balcony... looking at the wall. Not quite what I had in mind when I was thinking about a weekend trip to Monterey.

Also, we walked by the pool and it was small and overloaded with people and kids everywhere. We skipped that.

I had a Travelzoo coupon for a great rate. So for the price paid, it was good. If I go another weekend, I'll stay at one of the quaint hotels in Carmel.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
2 Thank JJJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 2 May 2014
Thank you for taking the time to write a review on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences.

We look forward to welcoming you back to Monterey soon!

Sincerely,
Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solana Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

My sister and I recently stayed at the Portola Hotel and Spa for a week. From the moment we arrived we were treated with friendliness, courtesy, and respect. Chris at the Front Desk patiently listened to our concerns and addressed them one by one. We felt as if we had our own personal concierge with Chris during our entire stay! Another female at the desk went out of her way to help me resolve the wi-fi issue I was having with my iPad. The valets were exceptional as well...remembering details of our needs and providing directions, help with luggage, etc. at a moment's notice. Benjamin and Mario were standouts...but all were top notch! Our maid Elena was lovely and accommodating.

Every aspect of our stay was enjoyable, and we look forward to our stay again for next year's conference. A big "Thank you" to the staff at The Portola Hotel and Spa for making us feel welcome and making our stay a memorable one!!!

Green Features: The staff quickly granted my request to remove any "down filled" items from my bed...the hotel was beautifully maintained and clean. We were very pleased that they follow environmentally
  • Stayed April 2014, travelled with family
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Helpful?
1 Thank MarianneW075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 18 April 2014

In all categories, the Portola is superb. Wonderful beds, huge rooms, very clean, and close to some of the most beautiful locations in all of the US. The very best part of my 1-week experience there was the super friendly staff, especially Chris, the cookie man behind the registration desk.

  • Stayed April 2014, travelled on business
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Helpful?
Thank Kathleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
1 review
Reviewed 17 April 2014

I just wanted to share with everybody that wants to stay in Monterey bay.Portola Hotel @ spay will take good care of you when you stay there , hands down the best place from the staff all the way down to the people in the parking garage.When you stay there its so close to everything ......i just thought i would tell everyone that Portola Hotel @ Spa is the place to stay.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank ken m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasant Hill
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2014

Great hotel, wonderful ambiance, Jack's is beyond superb, best beds of any hotel yet - and don't be dismayed at the rude check in clerks - especially Troy the front desk manager, the early morning volley of very loud and rude toilet flushes that sound like gun shots and the screeching seagulls who join those who get up early and flush. The homeless also add their blight to the scene and the skate boarders add a little excitement. Parking is the abomination of desolation.
Have fun and be prepared to take a second for payment of outrageous room rates.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Konkerpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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