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“Dissent place, good location.”

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Portola Hotel & Spa at Monterey Bay
Ranked #17 of 56 Hotels in Monterey
GreenLeadersGold level
Reviewed 21 June 2014

Stayed there for a convention.
It is a comfortable, clean place.
Bed very pampering, although, if you don't like soft mattresses, you got a problem...
Service is fast and professional.
Overall, I had a nice stay.

  • Stayed: May 2014, travelled solo
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Thank Ruraam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,136 - 1,142 of 2,548 reviews

Reviewed 19 June 2014

The rom was very nice, clean and big! It is pet friendly which was great. The bed was comfortable and hotel was kept up nice. We did order breakfast in our room and wasn't too thrilled about the quality of what we got.

  • Stayed: May 2014, travelled as a couple
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Thank melody C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Stayed here for the big Battelle conference. Rooms nice and large, wifi rather expensive and connectivity poor. Facilities are indifferent, although the gym has lots of space to work out in. Two major disappointments: It is really a bit cheeky for this hotel to call itself a spa. It has an outside pool and Jacuzzi and expensive beauty treatments. If that's your idea of a spa, you really need to be travelling to places like Budapest (e.g. http://www.danubiushotels.com/our-hotels-budapest/danubius-health-spa-resort-margitsziget), not a poky pool and bath outside the car park. Second disappointment, we booked because the hotel boasted of a children's programme. Not much, just a couple of bits of paper to follow around, nothing like the web site promise. So Portolo Spa, nice enough place but don't believe the hype on their web site. Monterey is nice though! Also on the plus side, the lady who helped me make the original booking was very nice, very helpful. Shame she did not pass her social skills on to the people front of desk that I met.

  • Stayed: May 2014, travelled on business
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Thank Usually_cheerful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 23 June 2014

Usually_cheerful,

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback about the Spa On the Plaza and the Portola Pirate Program with our team to improve future guest experiences.

We do hope when you return to Monterey you will consider another stay at the Portola Hotel & Spa. Once again, thank you for taking the time to write a review.

Sincerely,
Portola Hotel & Spa Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The hotel is a minute from the wharf, about five minutes from Cannery Row. The room is pretty nice but no AC! Right now, it is only 60 degrees, so it seems fine, but I can imagine this being a little bit of a problem when it is warmer.
The room is nice.

  • Stayed: June 2014, travelled as a couple
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Thank v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Enjoyed our stay the Portola. Good solid service the entire time, and nice touches like a Keurig and refrigerator in the rooms. Valet service was great, lobby has a great amount of common space. Charging for WiFi at a hotel charging these rates is crazy though, and rooms were fine, not great.

  • Stayed: June 2014, travelled on business
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1  Thank Statman24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

This is my second trip within 8 months to Portola Hotel. I came back for a business meeting this time without my family and the service was remarkable. The front desk remembered me and welcomed me back - that made me feel very special. The hotel and the outlets were very busy, which is great. This place never stops making me feel valued. It is an older hotel but right in the heart of the city and close to everything. The staff is what makes this place so genuine. Thank you for another great stay and keep up the good work.

  • Stayed: May 2014, travelled on business
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1  Thank travelshark7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

My husband and I stayed for one night with our two pups. The dog-friendly room was pretty nice and comes with a decent size of patio. (pet fee is $50 extra) The hotel is pretty big and easily get lost a little bit finding your room. The room is clean and decant, but the hotel still feel a little old for my taste. The location is nice, it's walking distance to the old fishermen's wharf, and you can rent a bike from the shop on first floor.
a reminder, if you taking your pups, please make sure that your pups are not making too much noise since the room is not too sound proof (hotel staff called me twice saying ppl complaining my dogs are too loud).
The hotel breakfast was very good with lots of selection and the food was fresh and delish!

  • Stayed: May 2014, travelled as a couple
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1  Thank shannon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range: £135 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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