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Reviews (2,718)
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1,294 - 1,299 of 2,718 reviews
Reviewed 21 June 2014

Stayed there for a convention.
It is a comfortable, clean place.
Bed very pampering, although, if you don't like soft mattresses, you got a problem...
Service is fast and professional.
Overall, I had a nice stay.

  • Stayed: May 2014, travelled solo
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Thank Ruraam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

The rom was very nice, clean and big! It is pet friendly which was great. The bed was comfortable and hotel was kept up nice. We did order breakfast in our room and wasn't too thrilled about the quality of what we got.

  • Stayed: May 2014, travelled as a couple
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Thank melody C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Stayed here for the big Battelle conference. Rooms nice and large, wifi rather expensive and connectivity poor. Facilities are indifferent, although the gym has lots of space to work out in. Two major disappointments: It is really a bit cheeky for this hotel to call itself a spa. It has an outside pool and Jacuzzi and expensive beauty treatments. If that's your idea of a spa, you really need to be travelling to places like Budapest (e.g. http://www.danubiushotels.com/our-hotels-budapest/danubius-health-spa-resort-margitsziget), not a poky pool and bath outside the car park. Second disappointment, we booked because the hotel boasted of a children's programme. Not much, just a couple of bits of paper to follow around, nothing like the web site promise. So Portolo Spa, nice enough place but don't believe the hype on their web site. Monterey is nice though! Also on the plus side, the lady who helped me make the original booking was very nice, very helpful. Shame she did not pass her social skills on to the people front of desk that I met.

  • Stayed: May 2014, travelled on business
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Thank Usually_cheerful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 23 June 2014

Usually_cheerful,

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback about the Spa On the Plaza and the Portola Pirate Program with our team to improve future guest experiences.

We do hope when you return to Monterey you will consider another stay at the Portola Hotel & Spa. Once again, thank you for taking the time to write a review.

Sincerely,
Portola Hotel & Spa Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The hotel is a minute from the wharf, about five minutes from Cannery Row. The room is pretty nice but no AC! Right now, it is only 60 degrees, so it seems fine, but I can imagine this being a little bit of a problem when it is warmer.
The room is nice.

  • Stayed: June 2014, travelled as a couple
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Thank v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Enjoyed our stay the Portola. Good solid service the entire time, and nice touches like a Keurig and refrigerator in the rooms. Valet service was great, lobby has a great amount of common space. Charging for WiFi at a hotel charging these rates is crazy though, and rooms were fine, not great.

  • Stayed: June 2014, travelled on business
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1  Thank Statman24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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