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Reviews (2,713)
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Reviewed 4 July 2014

We just recently stayed at the Portola for the 4th time in 3 years. This is my favorite place to stay -gorgeous views, well-appointed rooms, wonderful restaurants and fantastic service. I have no complaints when staying at the Portola. It is also a great location as cities such as Carmel, Pebble Beach, and Big Sur are easily accessible.

Room Tip: Ask to be on the 5th floor - facing the inside of the hotel. Try to avoid facing the street.
  • Stayed: June 2014, travelled as a couple
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Thank Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Within a 5min walk to the Fisherman's Wharf this hotel offers good location, but that's about it. First impression: big & impersonal, typical convention hotel. Overpriced at that. Everything was an extra charge. At this room rate all should be included like: breakfast, parking, Wi-Fi, etc.
No A/C in the room was a surprise, and not a good one. Our room came with a balcony and a distant view of the bay over the low roof tops.
Overall, NOT a good value for the money.

  • Stayed: June 2014, travelled as a couple
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2  Thank 1trekky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Stayed here for a conference, and everything was first rate. The room was great, the meeting spaces well run, and I got time to visit Monterey State Historic Park next door. I wish I had time to take in some of the "spa" amenities, but heard from others that they were great.

  • Stayed: June 2014, travelled on business
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Thank DocMc804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We stayed on the second floor with a king bed, refrigerator, attractive furniture.Everything was perfect. I would have appreciated free wi-fi in the room, but I was able to use my laptop downstairs.
WE did have to pay for parking, so include that when planning your trip. The staff was helpful and friendly.

  • Stayed: December 2013, travelled as a couple
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Thank italiangirl2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Booked a suite for two nights at $350 a night to celebrate an anniversary. Large suite; ok, but nothing to wow you. Nice that they had some fruit waiting as an anniversary gift.

Left at 8:30am Sat., returned at 12:30pm for 20 minutes, and the returned for a nap at 3:30pm. Hello, room not touched! Took three calls to get someone up 30min later to service the room.

Gave them a chance to make it right, they offered nothing. Fine for their convention bookings and such, but look elsewhere if you are expecting something special.

Room Tip: Save your money, suites are not worth it.
  • Stayed: June 2014, travelled as a couple
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2  Thank nc_bb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 30 June 2014

Hi nc_bb1,

First off, Happy Anniversary! We would like to thank you for taking the time to post a review about your experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback about your housekeeping experience. We always make it a point to share guest feedback with our team to improve future guest experiences and it is from postings like your review that contribute to training efforts and team development.

We hope we have an opportunity to welcome you back to Monterey and the Portola Hotel & Spa to prove this is not a regular occurrence. Once again, thank you for taking the time to write a review.

Sincerely,
Portola Hotel & Spa Management Team

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