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“Fantastic service, great location” 5 of 5 bubbles
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Houston
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic service, great location”
5 of 5 bubbles Reviewed 5 August 2014

They were fantastic about helping us to get a romantic room with a view, and just very friendly staff (can't beat the chocolate chip cookies on check-in either). Great location by many restaurants as well as the FIsherman's Wharf and a waterfront bike/walking path where the seals lounge. Room was very modern with a large bathroom and shower, excellent bedding. Only downside was a little noise at night from the traffic driving in the tunnel below, conversations in the plaza, and even the seals nearby - but not too bad.

Room Tip: Ask to be away from the tunnel road if noise bothers you.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EasyToPleaseTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (544)
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English first
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Birds, everywhere birds! Seriously, the seagulls were screaming all night. Between them, and the screaming baby close by, we really did not sleep. In all fairness, this is a very nice hotel, but I would not stay here again. I would choose a smaller property. The Portola Hotel is massive, and definitely caters to families with young children, conventions and large gatherings, so this is not a romantic or relaxing getaway. The rooms are clean, the rooms are beautifully decorated and well appointed. The bedding is outstanding, and the location is just off of Fisherman's Wharf and Downtown. I live in the heart of the city, so noise for me is usually not an issue. However, I wish I had brought ear plugs. I do not know if it is seasonal, or if the proximity to the wharf is the reason the birds are so loud, but do not plan on a good night's sleep without ear plugs. My guess is that the birds near the wharf are territorial due to the proximity of all of the restaurants and food. Because of all of the families with young children, noise is an issue inspite of the birds, especially in the inner courtyard as everyone has their patio doors open and you hear their conversation. We closed our door at night, but still, we did not sleep a wink.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LaFollette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Very nice hotel, have stayed here many times, and the location is excellent. It is within walking distance of downtown, the Wharf, and the beach. Nice, large, clean.... pretty good restaurants for a hotel. Used to be my favorite place to stay when I was in Monterey... now it is #2.

I now prefer the Plaza Hotel, but the Portola Hotel is excellent!

  • Stayed September 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CJ2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrenpoint
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 4 August 2014

This is a sprawled out impersonal hotel suited for conventions and gatherings. The location is good for the centre of town and fishermans wharf and the museum.

Everything costs, even WIFI.

The pool area is small and may as well on the freeway it is so noisy. Our room 688 was right next to a very busy and noisy road. NO air conditioning meant you had to open the patio door to get cool.

Wouldn't go back if the rooms were free.

  • Stayed August 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank markgroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 29 January 2015
Hi markgroberts,

Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We appreciate you taking the time to share your feedback and we hope to have an opportunity to welcome you back soon to Monterey soon.

Sincerely,
Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

This hotel is in the perfect location for a family trip to Monterey. It was so nice to just park the car and walk to everything. The room was a great size for a family with 11 and 14 year old kids - we all had enough space and didn't feel cramped. The beds were comfortable and the room was very clean. The Concierge was helpful in getting us tickets to the aquarium - we got to go for two days instead of just one - which made it much better. We had a view of the plaza and got to watch the local residents in the morning, but it was far enough away from the wharf that we didn't get disturbed by the late-night revelers. We did notice that the furniture in the lobby and the bar was very worn. We went to the bar at Jack's (their fancy restaurant/lobby bar) for happy hour one evening, and were pretty much ignored by the staff there. We got up and left after waiting a long time for service without as much as an acknowledgement. With that aside, it's the perfect place to stay for a few days exploring the Monterey area.

Green Features: They have a LEED certification posted proudly, they use recycling, and are very cautious about water usage.
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank mcgavin-krause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

Super clean rooms and a beautiful lobby. The fresh chocolate chip cookies at check in was a nice touch! The buffet breakfast was delicious. The best feature of the hotel was the location. We brought bikes and were able to pick up the bike path right in front of the hotel and take them easily to cannery row (near the aquarium). Fisherman's wharf was close walking distance as well. Lots of fun for a family! My only complaint is there was no air conditioning, and the room was warm at night. We had to open our windows for fresh air but we had loud road noise because we were right on the street, so it wasn't easy to get a great nights rest. The fan in the room didn't cut it. For the price, we expected air conditioning. Otherwise we were very happy with our stay.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Krazzieboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

Three times now our family has been here with 10-13 year olds. Great because it makes trip easy. You park your car and leave it for your stay. You have a pool right there. Outside back door is museum and historical walking tour for education. Cheesy fun wharf is steps away for ok restaurants and fun candy shops and cheap souvenirs. Pay $2 bucks to whale tours shop operator there to view seals lying on floating platform only three feet away. Walk the paved walkway along water to Aquarium ( give it 20 mins for strolling). Eat at Rosine's rest for kid friendly fare and long hours (until 10 at night) one block from hotel... Plus killer breakfast buffet at Jacks inside hotel. Roll away beds amazingly comfortable! A MUST: Book harbor view and insist on sixth floor looking directly to water with NO ROOMS IN FRONT OF YOU! to get essential breezes ( no a/c) and to get privacy ( because most rooms have other rooms very close looking in on you and you will have NO privacy because you MUST HAVE your doors back door open for breeze) . This place makes trip civilized!!! Hotel has a kid treasure hunt I think. Also free cookies at check in. Also geocaching at Plaza out back doors of hotel. Worth the price!

Room Tip: INSIST ON HARBOR VIEW OR OCEAN VIEW WITH NO ROOMS IN FRONT OF YOU. Room 629 was good for myself and...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Twosaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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