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“Not bad, but the noise is an issue” 4 of 5 bubbles
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Not bad, but the noise is an issue”
4 of 5 bubbles Reviewed 8 August 2014

The room was nice and the hotel staff was very accommodating, but with no A/C in the rooms you have to keep the screen-door open to cool off the room. As a result you get to enjoy all of the other noisy guests at the hotel who also have their doors open. If you're coming from the east coast and want to go to bed early this can be an issue.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank brian61199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,319 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (544)
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English first
Merced, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 August 2014

When a long lost childhood friend and I, were spending some time making new memories as adult friends - we decided to travel to the Portola Hotel and Spa at Monterey Bay. When we arrived, the most friendly and helpful valet attendant met us at our car. He made us feel as though we were the only guests there while simultaneously getting our luggage inside, and our car checked in. The cordial and professional staff got us checked into our room quickly, and settled into very comfortable surroundings. Clean facilities, very comfortable beds, and friendly helpful staff made our stay at Portola Hotel and Spa an excellent choice.

Room Tip: Higher rooms are breezy and more private.
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Loretta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, OH
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

This was our first stay at this hotel and hopefully not the last! Fantastic location, great hotel for kids and pets, super kid friendly. This is a beautiful town to visit and this hotel made our stay that much better. Cookies at checkin were also a great bonus! Enjoyed the breakfast buffet the last day and it was amazing as well, hope to be back soon

Room Tip: Promote your stay on FB or Twitter for a room upgrade if available!
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bjl1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethel, Connecticut
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

Had a great two night stay at the Portola. We were anticipating an upgrade as we had shared our reservation on social media and were given a voucher for an upgrade to show upon check in but we were told there weren't any. Oh, well! Our room was on the 5th floor and I was nervous because the carpet in the hallway needed a good vacuuming. Fortunately our room was clean and spacious. A bit worn in the bathroom. The breakfast buffet at Jack's was fantastic. Service was very slow but the woman making the omelettes was sweet and charming! Great selection, delicious food. Walking to Cannery Row and the aquarium was easy and the views were fabulous. Also tried Peter B Brewpub on site. Wishing we had brought jackets to sit outside as the tables had very cool fire pits in them! Inside there were too many televisions for our taste. I wouldn't hesitate to stay here again, Monterey is a real gem!

Stayed August 2014
Helpful?
Thank 3inthefamily203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holladay, Utah
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

My family and I stayed here Thursday through a Saturday night, and overall it was nice. The rooms and hotel could use a bit of a modern makeover but the beds were very comfortable, and didn't have many complaints.
We stayed on the 4th floor and I would suggest requesting a room on the 5th floor or higher. Our room opened up onto a courtyard which was pretty much eye level to people standing out there. Just lacks a little privacy when you want to open the sliding glass door for a little air. There are plantation shutters but if someone's out there, they could probably listen to your conversation if they wanted.
I liked the hotel but you're definitely paying for the location here. You can walk pretty much anywhere you'd like as a tourist in Monterey. I'd probably stay here again as long as I was on a higher floor.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thetravelqueenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

They were fantastic about helping us to get a romantic room with a view, and just very friendly staff (can't beat the chocolate chip cookies on check-in either). Great location by many restaurants as well as the FIsherman's Wharf and a waterfront bike/walking path where the seals lounge. Room was very modern with a large bathroom and shower, excellent bedding. Only downside was a little noise at night from the traffic driving in the tunnel below, conversations in the plaza, and even the seals nearby - but not too bad.

Room Tip: Ask to be away from the tunnel road if noise bothers you.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EasyToPleaseTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Birds, everywhere birds! Seriously, the seagulls were screaming all night. Between them, and the screaming baby close by, we really did not sleep. In all fairness, this is a very nice hotel, but I would not stay here again. I would choose a smaller property. The Portola Hotel is massive, and definitely caters to families with young children, conventions and large gatherings, so this is not a romantic or relaxing getaway. The rooms are clean, the rooms are beautifully decorated and well appointed. The bedding is outstanding, and the location is just off of Fisherman's Wharf and Downtown. I live in the heart of the city, so noise for me is usually not an issue. However, I wish I had brought ear plugs. I do not know if it is seasonal, or if the proximity to the wharf is the reason the birds are so loud, but do not plan on a good night's sleep without ear plugs. My guess is that the birds near the wharf are territorial due to the proximity of all of the restaurants and food. Because of all of the families with young children, noise is an issue inspite of the birds, especially in the inner courtyard as everyone has their patio doors open and you hear their conversation. We closed our door at night, but still, we did not sleep a wink.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LaFollette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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