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Portola Hotel & Spa at Monterey Bay
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Reviews (2,645)
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1,215
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82
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1,157 - 1,162 of 2,645 reviews
Reviewed 20 August 2014

We paid in excess of $300 for one night in this hotel. For that money one expects a decent room and that is what we got (big comfortable bed, pleasant bathroom etc.). However, we were very disappointed to find that pretty much all amenities cost extra, including those that are normally included as a matter of course. In particular, not included in the price of the room were: (1) in-room wifi; (2) breakfast; (3) parking ($17 a night extra!); and (iii) use of the spa (even just the steam room). The last of these three was particularly galling, given the name of the hotel.

The buffet breakfast, which we ended up paying for, was very nice though.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank conwaysontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 8 September 2014

Hi Conwaysontou,

Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We were pleased to hear you had an opportunity to dine in Jacks Restaurant for breakfast and you enjoyed the brunch selections. We appreciate you taking the time to share your feedback and we hope to have an opportunity to welcome you back soon.

Sincerely,
Portola Hotel & Spa Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

We blocked out 20 rooms for a wedding party at The Portola Hotel & Spa, and had the best time ever. They completely exceeded our expectations in every way. From the beginning of the process to our guests arriving, the entire staff was great. Beyond the great service, the hotel is perfect in every way. It is close to all attractions in Monterey. You are directly across from the wharf. Almost all our guests had a view of the ocean. Plus the beds are extremely comfortable. We found the rooms to be spacious and quiet.

In addition, the spa is first class. We've been all over the world and can honestly say that the spa at Portola Hotel is one of the best we've experienced. We had several massages, facials, mani-pedi and all were top-notch.

We can't say enough good things about this hotel, all of our guests loved their stay and keep talking about how perfect it was. We'd highly recommend booking for a personal stay or large group - you can't go wrong. They impressed us two New Yorkers...that's saying a lot!

Room Tip: - Rooms on higher floor for better view. - Ask for a balcony room, if possible.
  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank SL1NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

We had overlooked the Portola Hotel over the years but decided to try it last month. What a pleasant surprise! We had a harbor view, which was lovely. The entire staff was just what you would expect from a 4-diamond hotel and the rooms are very nicely appointed. Bell and valet staff are top-notch. Location is superior with all of downtown Monterey and the wharf within walking distance.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JenandErik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

We stayed at the Portola hotel on 8-7-14 found it to be very comfortable. The mattress is to die for, the most comfortable hotel mattress ever! As soon as my wife sat on it, she could not believe it. The hotel was clean and the staff were wonderful. It is in a great location one block from Cannery Row. It was a bit noisy at night with the sea gulls screaming, and the sea lion's barking all night.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank pat560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

My wife and I stayed here during the craziest week of the year for Monterey: Pebble Beach Concours d'Elegance! The hotel was the epicenter for the RM Auction and so much more. Yet we were able to go up to the 6th floor into our room which had a view of Monterey Bay and Fisherman's Warf and escape it all. Then, with the push of an elevator button, we went back down and were in the thick of it all. If there ever was a balance of serenity in the heart of the action, Portola Hotel & Spa at Monterey Bay is that oasis! Walking distance to EVERYTHING it's address exemplifies, "location, location, location!" The staff was more than accommodating and even met their GM, Janine Chicourrat, who seemed to be always around making sure that everyone's stay was up to par!

Spacious rooms with K-cup coffee makers and 8 cup variety pack replenished daily for free was only one of their numerous amenities. From the balcony we could hear the sea-lions and seagulls, but close the doors and the comfortable beds beckoned you to sleep in peace and quiet.

We look forward to returning!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank DrTaras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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