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“Great place to stay in Monterey”

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Vancouver BC
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great place to stay in Monterey”
Reviewed 24 August 2014

Location is great, Walking distance to Fisherman's Wharf. Rooms are very clean and spacious. Bed was quite comfortable.. The breakfast buffet was excellent and much better when items were ordered from the kitchen, the french toast was so good we had it on consecutive days.
The best activity around the hotel is to rent a bicycle and take the trail to Pacific Grove. This is the Mecca of bicycle rides. Tripadvisor has it right about the the best activities, Point Lobos,,17 Mile Drive, and the Carmel scenic walkway should not be missed..
The pool area is quite small and quite noisy, not a place to relax. I found the Wi-fi in the rooms quite spotty but much better in the lobby.. I would most certainly come back to this hotel.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank monarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (551)
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English first
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 August 2014 via mobile

We got a good deal which included breakfast. Wifi was not included in the price which was the only time we experienced this. Breakfast was good. We really enjoyed renting bikes and cycling round the penisnsula. Service was average, and the bed was uncomfortable, and parking expensive

Stayed August 2014, travelled as a couple
Helpful?
1 Thank LornaMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carnforth, United Kingdom
Level Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 August 2014

This hotel is in a good location on a main street with many shops and resturants. It is also not far from fishermans wharf. The hotel itself was good with big comfortable rooms, a resturant and a great outdoor pool and hot tub. the beds were very comfortable and the hotel was very clean and spacious. parking was expensive though. We would stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank DCcarnforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaheim, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2014 via mobile

My husband and I spent 4 days at the Portola, it was amazing. You can't ask for a better location. The room was great and the service was excellent. We have never experienced better massages in all our travels. You have to schedule a massage, it's a must. We love seafood, however we don't eat it often, but these 4 days were an exception. The food was Great! If you're thinking of visiting Monterey, you have to stay at the Portola.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank MsShelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paso Robles, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2014

not near the aquarium but close to downtown and some local joints. we walked a lot from the lobby to our room. we must have been really, really far away. bartender didn't make a good mule was a waste of money. but can't beat the hotel for the money.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank allmost40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 August 2014

We paid in excess of $300 for one night in this hotel. For that money one expects a decent room and that is what we got (big comfortable bed, pleasant bathroom etc.). However, we were very disappointed to find that pretty much all amenities cost extra, including those that are normally included as a matter of course. In particular, not included in the price of the room were: (1) in-room wifi; (2) breakfast; (3) parking ($17 a night extra!); and (iii) use of the spa (even just the steam room). The last of these three was particularly galling, given the name of the hotel.

The buffet breakfast, which we ended up paying for, was very nice though.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank conwaysontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, 8 September 2014
Hi Conwaysontou,

Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We were pleased to hear you had an opportunity to dine in Jacks Restaurant for breakfast and you enjoyed the brunch selections. We appreciate you taking the time to share your feedback and we hope to have an opportunity to welcome you back soon.

Sincerely,
Portola Hotel & Spa Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 August 2014

We blocked out 20 rooms for a wedding party at The Portola Hotel & Spa, and had the best time ever. They completely exceeded our expectations in every way. From the beginning of the process to our guests arriving, the entire staff was great. Beyond the great service, the hotel is perfect in every way. It is close to all attractions in Monterey. You are directly across from the wharf. Almost all our guests had a view of the ocean. Plus the beds are extremely comfortable. We found the rooms to be spacious and quiet.

In addition, the spa is first class. We've been all over the world and can honestly say that the spa at Portola Hotel is one of the best we've experienced. We had several massages, facials, mani-pedi and all were top-notch.

We can't say enough good things about this hotel, all of our guests loved their stay and keep talking about how perfect it was. We'd highly recommend booking for a personal stay or large group - you can't go wrong. They impressed us two New Yorkers...that's saying a lot!

Room Tip: - Rooms on higher floor for better view. - Ask for a balcony room, if possible.
See more room tips
  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank SL1NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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