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Portola Hotel & Spa at Monterey Bay
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Reviews (2,662)
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Reviewed 7 August 2010

Absolutley awful experience. Book well in advance November 09 for July 10 in anticipation of the Moto GP 2010 and our anniversary. Splashed out on the best in the house room, no expense spared and purchased an inclusive rate with breakfast.

On arrival we had a very rushed check-in and no details about our breakfast, when questioned the receiptionist said we were room only, after 10 minutes of debate, she returned to say we were correct!

Eventually we got to our room, well excited - opened the door to the black hole of calcutta, a dark dingy room, this was was not the bright suite we were expecting.
Again after long debate, the hotel instantly reduced our rate from $450 to $150 night which is a reflection of how big they screwed our booking up.

We would have rather had the room we book - the money was not the issue, but were told no other rooms available.

The hotel is not what you expect, the staff in general speak poor English and don't have a basic understanding to what you are saying.

The view from the hotel is the Spanish historic square and if you squint you may glimse the harbour.

Monterey Bay Inn, Monterey Plaza both 100% better hotels

We have been staying in Monterey for the last 4 years, the other hotels have been splendid, breathtaking views, professional staff and spacious comfortable rooms.

Spoilt our anniversary!

  • Stayed: July 2010, travelled as a couple
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2  Thank mousiecefor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 13 August 2010

Thank you for taking the time to share with us your experience during your recent stay at the Portola Hotel & Spa. We were disappointed to hear about your recent stay and we always make it a point to share guest experiences with our team to improve our guest service.

We value you as a guest and we want you to know that we greatly appreciate your feedback. Although we cannot change what happened, we do hope you will return to the Portola Hotel & Spa so that we may prove to you that this is not a regular occurrence. Once again, we really appreciate you taking the time to comment.

Sincerely,

The Portola Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2010

The view from our spacious and clean room was unbeatable. The staff spot on with recommendations for breakfast, dining, biking and whale watching cruises. Excellent central location. The beds and bedding very comfortable with modern up to date rooms. Could not have been better satisfied.

  • Stayed: July 2010, travelled as a couple
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Thank cookynell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2010

From the moment we arrived we experienced great service. The room was not ready so we were given complimentary valet parking, breakfast and cookies while we waited. They even gave my 22 month old daughter a toy seal. The room only took another 5 minutes. Room was nice and clean enough. Beds were very comfortable. Would have given 5 stars if it were not for the fishing hook we found on the floor in the room. Just glad my little daughter didn't get hold of it. NOT GOOD!!!

  • Stayed: August 2010, travelled with family
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Thank bobbins123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2010

Loved this hotel, the location, the service and newly remodeled rooms. Close ocean, beach, Fisherman's Wharf, Cannery Row and Aquarium--perfect for a couple or for a family. Out standing value. While we don't usually like hotel resturants--Jacks is a "must"

  • Stayed: August 2010, travelled as a couple
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Thank gigi98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2010

My husband and i spend our 19 aniversary and his birthday we spend 4 days and we went to spa, it was great we will come back to this hotel next time.

  • Stayed: July 2010, travelled as a couple
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1  Thank grethel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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