I stayed at the Portola Plaza for a large convention.
On the plus side, this is a great location very convenient to the pier and shopping. The staff was pretty polite, and the food in the restaurants and room service was good. They have a nice bar in the lobby that is comfortable and elegant, although service was sometimes lacking there as they were understaffed when it got busy.
As others have said there is a great variety amongst the rooms, and I wasn't too lucky in the one I got stuck with. It essentially had a view of people's feet and legs as it was below street level. As many have complained, the hotel is noisy, and you may need to make a choice between feeling stuffy without the a/c or opening the window to the street traffic racket.
I would stay there again if I could be assured a room on a higher floor with a balcony and a view of the water.
- Official Description (provided by the hotel):
- The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more less
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- Also Known As:
- Portola Hotel And Spa At Monterey Bay
- Portola Hotel Monterey Bay