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“They Really Listen To Your Suggestions!!”

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Best Western De Anza Inn
Ranked #13 of 56 Hotels in Monterey
Certificate of Excellence
GreenLeadersBronze level
Reno, Nevada
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“They Really Listen To Your Suggestions!!”
Reviewed 30 May 2013

On my last visit to the Monterey, I suggested to the hotel staff that they provide a skim milk option for breaskfast. They currently provide whole milk and 2%.

On my last stay there recently, after I checked in and went to my room, low and behold, as I opened my refrigerator, there was a quart of non fat (skim) milk! At first, I thought that the previous guest had unforgotten and left it there by accident. But - the De Anza staff was one step ahead of me as usual.

What a hotel, you suggest, they respond. That is customer service at its finest!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank vinnieCIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 6 June 2013
Thank you very much for your complimentary review and comments regarding our customer service. We strive to provide each and every guest with a comfortable stay. I believe we deliver exceptional service because we truly care about each person that stays with us. We want them
have a pleasant experience and do all we can to assist. I make a point of responding to each
Trip Advisor review because I feel it is important to acknowledge each posting. If a person takes
the time the write a review, good or bad, it is only appropriate that I take the time to respond. Thank you very much for your consideration and top rating.
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773 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2013

My family and I just returned from a 2 week trip up the California Coast starting at Disneyland and this was one stop that we were going to take for just one night on our way up to San Francisco.

Pros:
The quality of the room was ok, nothing we couldn't handle for the night. when we first arrived in Monterey we had a little bit a of a hard time trying to find the hotel because of our GPS. Check-in was no issue and we were assigned a room facing west. We chose two queen beds to fit the family with two adults and one teenager. Beds were comfortable and sheets were clean. As always we check for bed bugs and found nothing, plus in my book!! Linen was in line and complete. Beds were made well. Staff was very friendly. Location was ok, but we didn't plan on staying for more than one night. Night time was super quiet!!! Love it! Free breakfast wasn't bad, coffee was better than most places.

Cons:
One of the beds had a slight tilt towards the headboard so it made you feel a little upside down. One of the electrical outlets was not working by the bay window. The black crows that hung out around the trees on our side of the hotel were very loud up until dusk. No A/C in the room, we had to request a fan from the front desk(not everyone prefers to sleep with their windows open at night), would be more convenient if they had a small A/C unit for each room.

Overall:
Can't complain, for an overnight stay it wasn't bad. Would I come back again? not sure if I would stop in Monterey again, not a whole lot to see if you ask me. I would most likely drive through. But for the money, I don't think I would have an issue staying here again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 26 May 2013
Thank you for your recent review of our property. I believe your detailed comments will assist
other readers. I am sorry you felt Monterey did not have much to offer. Millions of people from around the world come here to enjoy the beautiful scenic coastline, the world renown Monterey Bay Aquarium, 17 Mile Drive, the quaint charm of Carmel by the Sea along with many other attractions. I wish you had inquired at the front desk as we have an information sheet listing
top local attractions and could have offered assistance based on your preferences. Thank you again for taking the time to post such a lengthy review.
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Los Angeles, California
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2013

We (my husband, toddler and I) first stayed here last year. We picked this hotel because we were watching our budget and wanted a hotel that would offer free breakfast as well as free parking. When we arrived, we were surprised to see a little koi pond in the lobby. My young son absolutely loved this feature! The room was clean, including the remote control (which was sanitized for our use) and fairly comfortable, especially for a hotel in this price point. The breakfast was adequate (standard continental breakfast), but we knew not to expect a fancy buffet so this was fine. This hotel is a short drive to the Monterey Bay Aquarium and Cannery Row, and an even shorter drive to downtown Monterey/the wharf. We were very pleased with our initial stay last year, so when we returned to Monterey earlier this year, we chose to stay here yet again.

Room Tip: Try to get a room closer to the elevator because the staircase is not easily accessible.
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  • Stayed July 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rm227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 18 May 2013
Thank you very much for your review. We were happy to know that you enjoyed your stay last year so much you decided to stay with us again. You mentioned both our close proximity to area attractions and our great value. We appreciate your posting your complimentary comments and look forward to welcoming on your next visit to Monterey.
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Wellington, New Zealand
Level 6 Contributor
338 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 15 May 2013

We were delighted with our stay here. Indeed, so delighted that this review will be very short and sweet! Great room, fantastic bed and pillows, very clean, free and excellent internet, free and spacious parking, and spot-on customer service from the staff.

This s a perfect option for Monterey.

Room Tip: Race events in the area will impact this and all Monterey hotels - the lower TripAdvisor rates may n...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WH0A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 16 May 2013
Thank you for your complimentary review of our property and five out five rating. Your short but concise comments were spot on. As you stated, rates will increase during special events or peak months, however, we still provide a great value given what other properties in the area charge.
We appreciate your taking the time to post your "Great option" review.
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Manchester, UK
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 May 2013

Stayed here 2 nights and it was easy to get to both Monterey and Carmel from here albeit would require a car. The room was very big and whilst we were on the second floor at the front you could not hear any noise from the road at all. Reception staff were really friendly and helpful and advised us of where to go and where to park the car in town etc. Breakfast was fairly basic which is the only reason I have scored the hotel very good as opposed to excellent, however it provided a basic breakfast which was sufficient and it was plentiful too. Had free internet access in reception which was a bonus and we would definately stay there again. Good value for money.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Paterson124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 16 May 2013
Thank you for your recent review of our property. Your complimentary comments and photos were
appreciated. I believe you mentioned most of the reasons guests stay with us, spacious clean rooms, close proximity to local attractions, friendly staff and a great value. Thanks for taking the time to let others know of your experience during your stay.
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Porirua, Wellington, New Zealand
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 May 2013

This was a perfect hotel for what we wanted while in Monterey. Spent 2 nights here and room was clean and staff were helpful. We stayed at 5 different hotels in the USA and this hotel had the best shampoo and conditioner. We were pleased that there was a safe in our room, as some other hotels didn't provide this. Hotel was handy to a couple of restaurants and pharmacy over the road. Our kids made the most of the swimming pool which is heated. There is lots of parking which is free (some around the front and back of the hotel).

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 12 May 2013
Thank you very much for taking the time while traveling to post your review. We appreciate your title "Awesome Hotel" and mentioning our family friendly environment. As you stated we are in a good location with restaurants and shops close by. We wish you and your family safe travels and a great summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2013

Don't let the N Fremont Street location dissuade you, this is a GEM in the middle of otherwise lackluster accommodations on the street. This owner has the property fresh and up-to-date. Our unit was well-appointed, spacious, clean and quiet. All the staff we encountered were friendly, helpful and professional. An example of the over-the-top service we experienced was when our hired car failed to appear; the manager personally drove us to the Carmel Valley location arriving minutes before the wedding was to begin. Looking forward to our next visit.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank track77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deanza2141, General Manager at Best Western De Anza Inn, responded to this review, 7 May 2013
Thank you very much for your wonderful review of our property. We make every effort to assist guests and we appreciate your mentioning the level of service provided. It was a pleasure talking with you on the way to the wedding and I hope everyone enjoyed themselves. We look forward to welcoming you on your next visit to Monterey.Thank you again for your consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western De Anza Inn

Property: Best Western De Anza Inn
Address: 2141 North Fremont Street, Monterey, CA 93940-5242
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#10 Romantic Hotel in Monterey
#10 Family Hotel in Monterey
#10 Green Hotel in Monterey
#21 Business Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western De Anza Inn 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to the Best Western De Anza Inn! Discover this pleasant Inn located in Monterey, California and just minutes away from Historic Cannery Row, Pebble Beach and the world renowned Monterey Bay Aquarium. Whether traveling for business or pleasure, the Best Western De Anza Inn offers a convenient location, quality amenities and reasonable rates to ensure a comfortable stay on the California coast. This completely non-smoking Inn is close to a variety of local shops and restaurants, as well as attractions which have made the Monterey Peninsula a travel destination. The Best Western De Anza Inn offers 43 spacious, well-appointed guest rooms. Each room features a microwave, refrigerator, cable satellite television and complimentary wireless Internet. Other Inn amenities include an outdoor heated swimming pool and spa, interior corridors, and a business center. ... more   less 
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Also Known As:
Best Western Plus De Anza Hotel Monterey
Best Western Monterey
Monterey Best Western

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