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“Bad customer service, clean room”

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Super 8 Monterey / Carmel
Ranked #28 of 55 Hotels in Monterey
Irvine, Ca
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad customer service, clean room”
3 of 5 bubbles Reviewed 19 July 2014

Stingy front desk Indian man. Clean motel room. Not the Ritz but decent for the location and price. Super 8 needs to fire the front desk Indian guy and hire someone who knows how to treat customers with kindness and compassion!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
2 Thank Weihsien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Manager at Super 8 Monterey / Carmel, responded to this review, 23 July 2014
I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. I want to apologize for the fact that you encountered resistance and that you felt insulted by the inappropriate comment of the staff member. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 July 2014 via mobile

Happily surprised! The hotels we usually stay at were priced too high in this market so based on other reviewers tried this Super 8. Well run with nice friendly staff. Two king sized beds in the room! We are on a roadtrip and needed the guest laundry which worked well. Breakfast was just ok.

Stayed July 2014
Helpful?
1 Thank BennettMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Guest Relations Manager at Super 8 Monterey / Carmel, responded to this review, 17 July 2014
We are very happy to discover that you had such a pleasant experience with us! I am glad to hear that we have been an important part of your travel convenience. Thank you for taking the time to share.
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Cambridge, United Kingdom
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Not at the heart of the Monterey tourist areas but if you have a car this will not be a problem. Clean hotel / motel with good facilities, slightly tatty round the edges but no room for complaint due to their low rates. Premium HD cable TV, good free wifi, fridge, coffee maker, air con, free parking, large heated outdoor swimming pool.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank AdventuresofScorch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Guest Relations Manager at Super 8 Monterey / Carmel, responded to this review, 11 July 2014
It was a pleasure serving you. We appreciate your time and effort to let us know in this review that you enjoyed your stay. Your feedback will be useful in ensuring the satisfaction of our future guests. We value your business and certainly looking forward to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 10 July 2014 via mobile

Staff was not friendly when I checked in and I felt awkward and had to ask about breakfast.

Room was fine, nothing nice at all but ok clean and fine for a lower-end hotel although I have stayed in much nicer super 8's.

Location good if you have a car. Would be a solid 20 minute walk to wharf. Located very close to a great mall and grocery store.

Easy to get on/off highway.

I would pay more next time for nicer place though.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Guest Relations Manager at Super 8 Monterey / Carmel, responded to this review, 11 July 2014
Thank you for sharing your experience with us. It is nice to hear that you liked our great value accommodation. You’ve also mentioned that our staff were not accommodating during your visit. This saddens us, that you felt this way. Most of guests enjoyed their stay- made much better with our excellent staff service. Rest assured that we will discuss these comments of yours with them and hope to have the chance of serving you again in the future.
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Malmö
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We stayed one night on our way from San Francisco to Big Sur. The motel was easy to find and perfectly situated for our purpose. The check in and out was made by friendly and efficient staff, who also gave some good advice about the town.
The room was clean and much bigger than expected and the beds were comfortable. The bathroom was also big and had everything we needed.
It is within walking distance from downtown, but maybe a bit far from Cannery Row if you like us are tired and it is getting late.
We didn't have the breakfast, but went across the street to the mall and Starbucks instead.
The only thing that we didn´t like was the annoying loud sound from the fridge (a problem we experienced at other motels/hotels too). Never the less, I would not hesitate to stay here again – I was very pleased with what I got for the price.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Barfota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Guest Relations Manager at Super 8 Monterey / Carmel, responded to this review, 11 July 2014
Thank you for choosing to stay with us. Your satisfaction is our top concern. It is great to hear that you enjoyed your stay- the clean rooms/bathrooms, comfortable beds and our location that’s close to beautiful sites. We’ll also make sure to pass on your kind words to our staff. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

We stayed here for 4 nights on our visit to Monterey/Santa Cruz/Big Sur areas. This was a convenient hub for our purpose and was a pleasant stay. We never stayed at a Super 8 before, but were pleased overall. The room was large and a nice layout with a huge bathroom and separate sink area. Beds were comfortable and the room was very clean. Breakfast area was in the main lobby with just counter seating, we ended up eating in the room which was ok with us. Breakfast was simple with pastries and frozen waffles. I ended up getting a carton of liquid egg whites and microwaved them in our room to add to our waffles/toast..no big deal. The price is extremely reasonable and the staff was very friendly in helping us with information about the area. Good nights sleep with both comfy bed and quiet surroundings. Definitely would stay here again.

Room Tip: we were on 2nd floor..no elevator but it was quiet with no one walking above us so we didn't min...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mamachef7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8mry, Guest Relations Manager at Super 8 Monterey / Carmel, responded to this review, 11 July 2014
It is nice to hear that our property gave you an accommodation that suited your lodging needs. We are pleased to know that you had good night’s sleep, refreshed during breakfast and well- assisted by our staff, especially with suggestions on what places to visit.

Thank you for your business and look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Monterey / Carmel

Property: Super 8 Monterey / Carmel
Address: 1300 Munras Ave, Hwy-1 Exit Munras Avenue, Monterey, CA 93940-6108
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Monterey
#15 Romantic Hotel in Monterey
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Monterey / Carmel 2*
Number of rooms: 32
Reservation Options:
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Also Known As:
Super 8 Monterey/Carmel Hotel Monterey
Super Eight Monterey
Monterey Super 8
Monterey Super Eight

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