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“A Convenient Stop” 3 of 5 bubbles
Review of Comfort Inn Monterey by the Sea

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Comfort Inn Monterey by the Sea
Ranked #19 of 55 Hotels in Monterey
Midlothian, Virginia
Level Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A Convenient Stop”
3 of 5 bubbles Reviewed 16 August 2014

Friendly staff, decent size room (although the carpet had a lot of ground-in dirt and really needed a good shampoo), nice bathroom facilities and very clean. Breakfast is the very basic Comfort Inn stuff, but they didn't do a very good job of cleaning up and keeping up with food refills. Very limited space, so you had to move fast to get a table.
This place is an all one-level motel-type facility with outside access from every room. If you don't mind that aspect, this might be the place for you; but get breakfast somewhere else.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank 103PatD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 18 August 2014
Dear 103PatD,

I truly appreciate your comprehensive feedback. We want to hear the experience of our guests, good or bad. I have met with the housekeeping staff regarding the carpets. Thank you for bringing it to my attention. I have also informed our Breakfast Hostess to make sure all breakfast items are well stocked. Thank you for the great compliment regarding the staff, customer service is our number one goal!

We are always striving to improve, and we appreciate your sharing your thoughts on ways we can enhance our offerings.

Warm Regards,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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828 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
England, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 12 August 2014

Our first impressions on pulling into the hotel, confirms its more of a motel than hotel. Yes there are lovely plants, but that was about our only positive. The room was small, the shower room very small. The sink was in the main sleeping area, which we found very odd. The air conditioning unit very loud, the hotel walls very thin. We were lucky that our son was asleep one night as I will put it mildly, there was a rather romantic couple in another part of the hotel that kept us awake for a good hour! The walls are that thin. The car park is tight, very small spaces and we did not dare arrive back late in case we couldn't find a parking space. The breakfast was pretty substandard. However, on that point it is close to a cinema and restaurants which you can easily walk to. It was hard not to let it ruin our stay in the wonderful Monterey Bay, and most definitely not stay again. I would choose a hotel closer to the attractions and pay the extra, trust me its worth it.

  • Stayed August 2014, travelled with family
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Samson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 14 August 2014
Dear Samson55

On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations. It is certainly not indicative of the fine quality we have represented over the past years. We take pride in our hotel and collectively we are extremely disappointed that your stay was certainly not a good experience.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Wishes to you and your family,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

We stayed only one night in Monterey. This motel is very well maintained. Many flowers all around, very clean room, comfy bed, lots of pillows and no noise. We had the chance to have a very large bathroom with a ceramic shower ! Free parking just in front of our room. Free wifi in the room.
This is a very good value hotel and only a few minutes drive from the Monterey Aquarium.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 9 August 2014
Dear Caroline B,

Thank you for your kind words and compliments of our property! We do our very best to keep our hotel in beautiful condition for our wonderful guests. First Impressions are very important, and we want to make a great one on you! I have shared your kind compliment to our housekeeping staff. They work hard to make sure the rooms are clean for each guest. I am so pleased you enjoyed the comfy bed and all the pillows! There are so many wonderful places to visit, I am delighted you were able to visit the Monterey Aquarium.

Please come back and visit us again!

Warm Regards,
Janea E, Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, New Jersey
Level Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

We were only staying 1 nite, but still received a very warm welcome at the front desk. A very nice room for the money, clean and spacious. Continental breakfast had hot food and all was delicious. Munras Ave location is convenient to downtown Monterey.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 8 August 2014
Dear Mary,

Thank you for reviewing your recent stay! We are delighted you enjoyed your room and our complimentary breakfast during your one night visit. Whether you are staying for a month or a day, we want each and every guest to know how delighted we are that they chose to stay with us. Thank you! We hope you had the opportunity during your short visit to see beautiful Monterey!

Best Wishes,
Janea E., Front Desk Manager’888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

It was a small but very clean room. There was a yummy, warm breakfast in the morning. We were able to take our Lacey girl doggie, which is important to us when traveling. It was a good value for a basic room you just want to sleep in, not spend a lot of time in.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank seashoregal05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 8 August 2014
Dear seashoregal05.

I’m delighted to hear you found our hotel to be comfy and very clean. We take the cleanliness of our hotel very seriously, and know our guests do too! We are happy to hear Lacey also enjoyed her visit. Our four legged guests are just as important as our two legged guests! We hope you and Lacey will return soon!

Warm Regards,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
2 reviews
5 of 5 bubbles Reviewed 6 August 2014

was a very quaint hotel, clean, and had an old motor lodge type setting and feeling but was modernized....we stayed in a room with a king bed and a separate room had a twin bed with the largest bathroom I have ever seen in a hotel....was a nice place to stop for overnight accommodations or more if you are wanting to stay and visit all the shops and restaurants which are all within 5 minutes from the hotel

Room Tip: chose the room with separate bedroom if traveling with family
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank missingsomeone2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 8 August 2014
Dear missingsomeone2,

I’m happy to hear you had a wonderful stay with us. Thank you for taking the time to write a review of your stay for fellow travelers. It is the voice of our guests that we value the most. I hope you were able to take advantage of our close proximity of all that Monterey has to offer. We hope to be able to host you again in the future! Best of luck to you and your family.

Sincerely,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 5 August 2014

This hotel was no where what i expected for the money-the only thing good was its location--the shower drain would stick causing me to manually hold it up from time to time to allow the water to drain-the desk lamp had one burned out bulb and one that was about to fall off-the room was musty-the pool was being cleaned the entire time and was never open to use for all 5 days i was there-the free breakfast was not worth it at all-i was disappointed with this place-the girl working the front desk was nice-i will not be staying here anytime soon,,,,,,one more thing-was never able to get on the computer from the lobby.

Room Tip: go some where else
See more room tips
  • Stayed July 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank JohnGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey by the Sea, responded to this review, 8 August 2014
Dear JohnGenova,

Please accept my apologies for failing to meet your expectations. I’m sorry for the issues you encountered while our guest. I have shared your comments with our maintenance team and they have corrected any issues with your room. In regards to the pool, we actually have two pools. The larger of the two is always in operation, heated, and open to guests from 7am to 10pm. The smaller pool is beautifully maintained, although not used. Please always feel free to contact the front desk. We are happy to assist you any way possible. That’s what we are here for! I’m happy to hear you had a good experience with our front desk staff, and that our location was a good fit for you. We hope you will decide to give us another chance next time you are in Monterey!

Thank you,
Janea E., Front Desk Manager
888-930-7666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Monterey by the Sea

Property: Comfort Inn Monterey by the Sea
Address: 1252 Munras Ave., Monterey, CA 93940-6138
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Monterey
#12 Family Hotel in Monterey
#17 Romantic Hotel in Monterey
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Monterey by the Sea 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Comfort Inn is ideally located in Historic Monterey, within close proximity (2-15 miles) to major attractions in Monterey plus beaches,golf and many more activities for families,couples or individual travellers. 1 exit away from Pebble Beach/Carmel. Walk to restaurants/shopping/theaters. Gateway to Big Sur. Book your next room, getaway package deals, or call direct for group rates and enjoy all that Monterey has to offer. Take advantage of our off season rates and Aquarium package, whale watching package and Romance package. ... more   less 
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Also Known As:
Comfort Inn Monterey By The Sea Hotel Monterey
Monterey Comfort Inn

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