Stayed at this hotel for the first time. Great hotel, well situated and easy to get to from most of the events. Complimentary shuttle service to and from the airport. Great staff and facility. Highly recommend.More
My wife and I got into Monterey late on Thursday night and after cheching around and speaking with reservation they pointed us here, great location quite and very close to everything, you won't go wrong, top floor and ask for quite location just to be sure, and the pool area AWESOME, must I say more,
Thank you for visiting from our West Coast sister, Oregon. I am pleased to read that you recommended our Pool area, it really is one of the largest in the Monterey area. In your review title you wrote WOW. Wowing our guests is the term we use to go above and beyond in service, as a staff we always talk about it and we always look for ways we can do that.
This is the nicest Hilton Garden Inn I have stayed at. It had very pleasant surroundings and atmosphere. The pool area was quite nice, and even had a bar and music set up in the afternoon. Beds were quite comfortable.
Thank you for your wonderful review. We are always excited when we read we are the best, that is always a great accomplishment. We look forward to your next visit.
for a nice restful weekend I do not recommend this hotel, room smelled, noise outside room (close to Fwy) Doors from other guest slam real hard and feels like earthquake each time(super loud) nice location and easy access but lacks quality in the rooms
Thank you for choosing our location and for providing valuable feedback about your stay. I apologize that we did meet your expectations but as always we try and take your feedback and improve as an operation. Many of our reviewers have given us 4 and 5 Star feedback so I assure you that your experience is not the regular or considered acceptable by our standards. We hope you will give us another visit as I am confident we can take your next visit to your level of expectation.
I enjoyed my stay there, nice pool and jacuzzi with warm water open up to 10 o'clock at night, and the nice fire place by the pool which gives to the ability to really relax and enjoy your time at night right in the hotel after a long day! Hotel is not busy and crowded. 15 minutes walk to downtown, it's calm and quite.
The only negative point about the hotel was that you could smell Chlorine while showering, and also you could smell it in sheets and towels.
There is nothing better to read than the word Perfect. We always strive for perfection in Guest Service and experience. We are so thrilled you enjoyed yourself and our welcoming retreat. Thank you for your feedback about the sheets, we will look in to that as well. We welcome you back.
I have stayed here before and always enjoy the stay. The staff are friendly and helpful and the hotel is in a quiet location. The hotel is very well designed and handy to the airport. I will be planning to stay here again when in the Monterey area.
Great job to our newest FD Agent hire Kim. I will ensure to read your great review of her in front of her peers. We focus so much of our time as a team on how we can provide great guest service, apparently Kim is a natural! Thank you again for the great review.